Diagnostic information for SAP on Google Cloud

When you open a case with Cloud Customer Care to resolve a problem, you need to gather diagnostic information that is related to your issue and provide it to the Customer Care team.

The sooner that you can provide the diagnostic information, the sooner the Customer Care team can start resolving your problem.

The sections below list the diagnostic information that you need to provide for SAP products that are commonly used on Google Cloud.

Submitting the information

When you open a support case, you can submit information to the Customer Care team in the following ways:

  • Text: Type or paste text directly into the case entry form.
  • Files up to 40 MB: Attach the files to the case entry form.
  • Files larger than 40 MB: Submit large files by uploading them to a Cloud Storage bucket. Customer Care provides instructions when you open a support case.

The following sections list the diagnostic information that you need to provide based on the products and services that you are using.