Backint agent for SAP HANA diagnostic information

For problems that are related to the Backint agent, provide the following information to Cloud Customer Care as soon as you can:

  • A complete and detailed description of the problem or error, including:

    • The current application or system state.
    • The date and time when the error occurred.
  • The SAP HANA version.

  • The SAP HANA node names and their roles. If the node names are different than the host VM names, include the corresponding VM names.

  • From each HANA node, an archive file of the Backint agent log and configuration files.

    Use the following command to create the archive file, name it, and add the files:

    "hostname_backint.gz":

    find /hana/shared/[A-Z][A-Z0-9][A-Z0-9]/global \
    -type d -name backint \
    | xargs tar -zcf $(hostname)_backint.gz
  • A copy of the SAP HANA global.ini file.

  • A full system dump of the SYSTEMDB and the tenant DB.

    To create a system dump, see SAP Note 1732157 - Collecting diagnosis information for SAP HANA [VIDEO].

  • The account name and roles of the IAM service account that the Backint agent is using to access Cloud Storage.