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Backint agent for SAP HANA diagnostic information
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Important: For new installations, instead of using the Cloud Storage Backint agent for SAP HANA, we
recommend that you use its successor -
Google Cloud's Agent for SAP .
From version 3.0, Google Cloud's Agent for SAP combines SAP Host Agent metrics collection with other
features such as Backint based backup and recovery for SAP HANA.
If you are using the Backint agent, then we recommend that you switch to using
version 3.6 (latest) of Google Cloud's Agent for SAP at your earliest convenience,
but before support is discontinued for the Backint agent. For upgrade
instructions, see
Upgrade to Google Cloud's Agent for SAP from other Google Cloud agents .
Support for the Backint agent ends in February, 2025. This agent is
not supported on Compute Engine machine types that became generally
available (GA) after February, 2024.
For problems that are related to the Backint agent, provide
the following information to Cloud Customer Care as soon as you can:
A complete and detailed description of the problem or error, including:
The current application or system state.
The date and time when the error occurred.
The SAP HANA version.
The SAP HANA node names and their roles. If the node names are different
than the host VM names, include the corresponding VM names.
From each HANA node, an archive file of the Backint agent
log and configuration files.
Use the following command to create the archive file, name it, and add
the files:
find /usr/sap/[A-Z][A-Z0-9][A-Z0-9]/SYS/global/hdb/opt/backint/backint-gcs/ \( -name parameters .txt
-o -name "installation.log" -o -name \
"VERSION.txt" -o -name "logging.properties" -o -name "logs" \) | xargs tar -czf $(hostname)_backint.gz
A copy of the SAP HANA global.ini file.
A full system dump of the SYSTEMDB
and the tenant DB.
To create a system dump, see SAP Note 1732157 - Collecting diagnosis
information for SAP HANA [VIDEO] .
The account name and roles of the IAM service account
that the Backint agent is using to access Cloud Storage.
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Last updated 2025-02-11 UTC.
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