Deployment Manager diagnostic information

For problems that are related to the Deployment Manager templates for SAP, provide the following information to Cloud Customer Care as soon as you can:

  • A complete and detailed description of the problem or error, including:

    • The current application or system state.
  • The URL of the Google Cloud deployment guide that corresponds to the Deployment Manager template that you are using. You can find all of the guides at SAP on Google Cloud Documentation.

  • The name of the deployment as listed on the Deployments page in the Cloud Console.

  • The date and time that the deployment was created. You can find the date and time in the Cloud Console on the details page for your deployment under Deployment properties.

  • After removing passwords, the YAML configuration file that you used for the deployment.

  • If the deployed VM is available, provide file /var/log/messages.