Contact Center AI (CCAI) Platform
Delight your customers while lowering your costs with a turnkey omnichannel contact center native to the cloud.
A Contact Center as a Service (CCaaS) solution that offers security and privacy, along with unified data.
Modern digital and in-app experiences, eliminating channel switching between voice, digital, and AI-powered self-service. Fully supported engagement across apps, digital touchpoints with preserved context.
Achieve high agent satisfaction
Decrease interaction volume with predictive AI driven routing. Agents are enabled with insights and can respond faster with automated responses using Contact Center AI building blocks.
Reduce costs by improving operational efficiency
Platform simplification enables reduction in agent training time, turning agents from a cost center to revenue generators faster. One system of record to action insights, makes agent productivity higher.
CCAI Platform basics
Guide on how to operate CCAI Platform.
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