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Contact Center AI Platform

Complete cloud native platform to support multichannel communications between customers and agents, optimized for the smartphone era.

Benefits

Supercharging the customer and agent experience

Increase CSAT

Modern digital and in-app experiences, eliminating channel switching between voice, digital, and AI-powered self-service. Fully supported engagement across apps, digital touchpoints with preserved context.

Achieve high agent satisfaction

Decrease interaction volume with predictive AI driven routing. Agents are enabled with insights and can respond faster with automated responses using Contact Center AI building blocks. 

Reduce costs by improving operational efficiency

Platform simplification enables reduction in agent training time, turning agents from a cost center to revenue generators faster. One system of record to action insights, makes agent productivity higher.

Key features

Provides intelligent customer experience across channels and devices

Manage multiple channels, large volume of interactions, complexity of interactions and agent workforce challenges all in a single platform.

Mobile & Web SDKs

Complete developer toolkits to deploy widgets and orchestrate the customer journey. Compatible with Android and iOS.

Embeddable Experiences

Provides the capabilities to not only embed voice and the digital channel suite into your app, but the entire customer journey - from visually navigating where they want to go, interacting with agents, sharing digital media, and making secure payments.

AI-Driven Routing

Uses AI, combined with a combination of real-time responses to customer questions and historical customer data stored in the CRM to predict customer needs to route calls appropriately. 

Visual IVR

Provides customers with self-service via Web or Mobile interfaces. Functions just like an IVR or Virtual Agent would function, just via a visual interface.

Inbound & Outbound Voice, SMS, & Chat

Ability to handle multiple channels simultaneously and pivot between channels during an interaction.


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Customers

Customer call centers seeing an accelerated digital transformation

See how organizations are transforming their experiences for both their customers and their agents.

Partners

Extend the capabilities of Contact Center AI Platform with selected partners.