TTEC Digital

We design, implement, and deliver transformative customer experiences.

TTEC is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the TTEC Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company’s Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company’s nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

State of Wyoming

TTEC lead the customer through Conversational Design, Intent/Entity/Topic Definitions, curated frequently asked questions (FAQs), developed, and deployed the intelligent virtual agent (IVA), Cisco Webex CCE, and Google Contact Center AI solution.

Products

Google Cloud Platform

Partner type

ISV/Technology Partner and Reseller Partner

Supported Languages

English

Countries

United States