Conversational Agents console overview

Preview

This product or feature is subject to the "Pre-GA Offerings Terms" in the General Service Terms section of the Service Specific Terms. Pre-GA products and features are available "as is" and might have limited support. For more information, see the launch stage descriptions.

Important: This document is a work in progress. The features used in each of the consoles are conceptually the same, but the detailed steps for using these features may vary. Over the next few months, the feature documentation will be updated to be specific to the Conversational Agents console.

The Conversational Agents console is a new console that includes features from both the Dialogflow CX console and the Agent Builder console. All users of the Agent Builder console should start using the Conversational Agents console. Users of the Dialogflow CX console that want to incorporate generative features into agents should start using the Conversational Agents console.

Using the Conversational Agents console, you can create interactive agents that use generative playbooks, generative data stores, and deterministic flows.

The Dialogflow CX console will continue to be supported until the Conversational Agents console is generally available (GA).

Console compatibility

Agents previously built with the Dialogflow CX console or the Agent Builder console can be seamlessly accessed by the Conversational Agents console. Agents created with any of these three consoles use the same Dialogflow API.

Supported regions

This console supports all regions already supported by the Dialogflow CX console or the Agent Builder console.

Pricing

Pricing for agents created with the Conversational Agents console is the same as it has been for agents created with the Dialogflow CX console. Agents that utilize generative features such as playbooks, data stores, generators, or generative fallback for a request are charged as generative requests.

Create an agent

Prebuilt agents can be used to accelerate development for new agents in common scenarios. To create an agent with prebuilt agents:

1. Open the Conversational Agents console.
2. If you haven't already, select or create a project.
3. Click Create agent.
4. Click Use a prebuilt agent.
5. Select a prebuilt agent and follow instructions for installation.

To create an agent with playbooks and/or flows:

1. Open the Conversational Agents console.
2. If you haven't already, select or create a project.
3. Click Create agent.
4. Click Build your own.
5. Provide an agent name, location, time zone, and default language.
6. Select a Conversation start option. If you want your agent to begin the conversation using a generative playbook, select Playbook. If you want your agent to begin the conversation using a deterministic flow, select Flow.
7. Click Create.
8. The console loads the editor page for the default playbook.

To create an agent with data store handlers:

1. Open the Conversational Agents console.
2. If you haven't already, select or create a project.
3. Click Create agent.
4. Click Create a Q&A Agent.
5. You are redirected to the Agent Builder console. Follow the instructions to create an agent.

Top row navigation

The horizontal row at the top of the interface contains the following controls:

X	Item
Project	The currently selected project.
Agent	The currently selected agent.
Language	The currently selected language used when entering language-specific data.
Collaborators	Collaborators that have access to the agent.
Export/Import agent	Agent export and import.
Change history	Agent change history.
Settings	Agent settings.
Publish agent	A convenience button for setting up Dialogflow CX Messenger.
Simulator	The simulator used for testing the agent.
Help	Links to documentation and other help content.
Feedback	Used to provide product feedback.

Left navigation

X	Item
Playbooks	List, create, and edit generative playbooks.
Flows	Visualize, create, and edit deterministic flows.
Tools	List, create, and edit playbook tools.
Prebuilts	Import ready to use prebuilt agents for a variety of common use cases.
Test Cases	List and define test cases to regularly verify agent behavior.
Conversation History	View the conversation history.
Environments	Create and edit various deployment environments.
Versions	Snapshot flow and playbook versions.
Integrations	Integrate your agent with ready to use user interfaces and other conversation platforms.
Conversation Profiles	List, create, and edit conversational profiles for advanced telephony use cases.

Simulator

The Conversational Agents console simulator is similar to the Dialogflow CX console.