Some products and features are in the process of being renamed. Generative playbook and flow features are also being migrated to a single consolidated console. See the details.

Playbook Settings

In addition to agent-level settings, you can apply playbook-specific settings:

Enable data store RAG acceleration

Reduces latency by calling data stores directly upon receiving a user utterance at each turn, bypassing metadata personalization and data store filters. Once enabled, choose options to decide if you want the playbook to wait for the next user utterance after receiving data store responses.
Advanced speech settings

For details about advanced speech options, see the Advanced speech settings guide.
Manual speech adaptation

See manual speech adaptation.
DTMF settings

See DTMF for telephony integrations for more information.

Playbook tools

Playbook best practices