The shopping assistant playbook-based prebuilt agent provides retail product queries, ordering, order status, and order cancellation. It uses Vertex AI Search for Retail and custom fulfillment payloads, providing a rich visual experience.
Sample dialogs
The following sample dialogs demonstrate common scenarios handled by this prebuilt agent.
Product and review comparison
The user asks to browse traditional sarees. The agent presents some popular options and the user selects the first one. The user asks for matching shoes. The agent presents popular options and the user asks to compare reviews and selects the highest-rated option. The agent asks about the size and confirms the shoes were added to the cart.
| User input | Agent response |
|---|---|
| show me traditional sarees | |
| [Presents products] Do any of these products catch your interest, or are you after different options? | |
| 1st one is looking good | |
| Great choice! The Indian beauty Self Design, Printed Fashion Georgette Sari is a beautiful piece. Since sarees are typically one size, it will fit perfectly. Would you like to add it to your cart? | |
| do you have a matching heels with it? | |
| [Presents products] Do any of these products catch your interest, or are you after different options? | |
| yes but can you go through the customer review and pick the best one from these | |
| The Flat n Heels Women Heels has an average rating of 4 out of 5 stars, while the Glitzy Galz Women Heels has an average rating of 4.5 out of 5 stars. Customers who purchased the Flat n Heels Women Heels had mixed reviews, with some finding them comfortable at first but uncomfortable after a few hours, while others praised their comfort. The Glitzy Galz Women Heels, on the other hand, received mostly positive reviews, with customers praising their fit, quality, and design. Which one would you like to add to your cart? | |
| whichever has the best review and ratings | |
| The Glitzy Galz Women Heels has the highest rating of 4.5 out of 5 stars. What size would you like to go with the Glitzy Galz Women Heels? We have sizes ranging from 5 to 11. | |
| 6 | |
| Perfect! The Glitzy Galz Women Heels in size 6 has been added to your cart with quantity 1. Is there anything else you'd like to add to your cart? |
End-to-end shopping experience
The user browses the product catalog. The agent presents recommendations based on the user's request. After a few searches, the user finds an item to purchase. The agent confirms the size and quantity of the item to purchase, as well as the expected delivery date. The user requests a different delivery date, which is not available, and agrees to the original delivery date. The agent confirms the delivery, payment and contact information on file. The user updates the delivery information and confirms. The agent places the order and provides the user with the order number.
| User input | Agent response |
|---|---|
| It is getting cold. Do you have good sweaters | |
| [Presents products]. Do any of these products catch your interest, or are you after different options? | |
| I like the women's sweater for my wife, but i am looking for a boy's sweater | |
| [Presents products]. Do any of these products catch your interest, or are you after different options? | |
| add the first women's sweater to the cart | |
| What size would you like to go with the Nineteen Solid Round Neck Casual Women's Sweater? We have sizes ranging from extra small to extra-large. | |
| medium | |
| Perfect! The Nineteen Solid Round Neck Casual Women's Sweater in size medium has been added to your cart with quantity 1. Is there anything else you'd like to add to your cart? | |
| no | |
| The earliest we can get the Nineteen Solid Round Neck Casual Women's Sweater to you is by April 29, 2024. Does that work for you? | |
| can you deliver it on April 28? | |
| I'm sorry, but we're unable to deliver the Nineteen Solid Round Neck Casual Women's Sweater on April 28, 2024. The earliest we can deliver it is April 29, 2024. | |
| ok keep the delivery date as it is | |
| Alright, your Nineteen Solid Round Neck Casual Women's Sweater will be delivered on April 29, 2024. Now, let's review your profile details to ensure everything is up-to-date:\ | |
| Delivery Address: 638 Maple Street, Apt 11, Cupertino, CA 95014\ | |
| Payment Info: Visa ending in 4111 Contact Number: 416-555-5555 Email: email@example.com Please review these details. If everything is correct, simply confirm. If you need to make any changes, let me know. |
|
| my address has changed to 371 Talbot Street Carmichael, CA 95608 | |
| Your delivery address has been successfully updated to 371 Talbot Street, Carmichael, CA 95608. Is there anything else you'd like to modify? | |
| no | |
| Your order for the Nineteen Solid Round Neck Casual Women's Sweater has been successfully placed with the order ID ee6b4cc7. It's scheduled for delivery on April 29, 2024. | |
| thanks | |
| Your order has been placed successfully! Is there anything else I can help you with? | |
| no thanks | |
| I'm glad I could help! If you ever need anything from Cymbal Apparel, I'm just a click away.\ |
Checking the status of an order
The user requests to check the status of an order. The agent collects the order number and retrieves the order information. The agent provides details about the items in the order, as well as its current status and expected delivery date.
| User input | Agent response |
|---|---|
| Hi | |
| Feel free to select from the options above, or just type in what you're looking for and I'll assist you. | |
| I want to check the status of my order | |
| Sure, I can help you with that. To get started, can you please provide me with your order ID? | |
| ee6b4cc7 | |
| Your order is confirmed! It's currently being processed. Here's what you ordered: Nineteen Solid Round Neck Casual Women's Sweater Size: Medium Quantity: 1 Estimated Delivery: April 29, 2024 Is there anything else I can help you with? |
|
| No thanks | |
| I'm glad I could help! If you ever need anything from Cymbal Apparel, I'm just a click away. |
Returning an order
The user wants to return an order. The agent collects the order number, retrieves the order details and confirms the item to be returned. The agent then initiates the return process and provides a return label for the user to print and attach to the package.
| User input | Agent response |
|---|---|
| Hi | |
| Feel free to select from the options above, or just type in what you're looking for and I'll assist you. | |
| I want to return my order | |
| I'm here to help you with your return. To kick things off, could you please share your order number with me? | |
| 0fc77d64 | |
| Thank you for providing your order number. I've found your order placed on April 12th, 2024. The order contains a YK Printed Boy's Round Neck Dark Blue T-Shirt in size small. Is that the item you'd like to return? | |
| yes | |
| Alright, I've initiated the return process. You'll find the return label attached below. Please print it out and attach it to your package before sending it back. Is there anything else I can help you with? | |
| No thanks | |
| I'm glad I could help! If you ever need anything from Cymbal Apparel, I'm just a click away. |
Basic setup
To set up this prebuilt agent:
- Import the prebuilt agent.
- Configure the provided tools with your external services, see Tool setup.
Tool setup
This agent includes tools that are used to integrate with external services. In order to configure these tools, follow these steps:
- Create a Firestore database named
apparel-db. - Create a Firestore Integration connector.
- Download the Application Integration for the Shopping Assistant.
- Replace all references to
projects/customermod-genai-sa/locations/us-central1/connections/firestorewith the identifier of the connector created in step 2. - Upload and publish the integration.
- Grant the
Application Integration Invokerrole to your Dialogflow Service Agent. - Update the
pathsproperty to reference the integration you created in step 5 in the OpenAPI specs of the following tools:get-order-status,order-lookup,place-order,return-order
Product Search
The search-products tool retrieves the best-matched products
based on the search query and the offset value from the product catalog.
The tool returns a custom payload response which includes product details.
This custom payload is used by the UI to
display the products in rich content form.
Product Details
The get-product-details tool fetches product details from the product catalog
using the Retail API.
The retrieved product details are then transformed and returned
in a simplified format,
used by the agent to answer questions about products it has shown the user
Product Reviews
The get-reviews tool is utilized to retrieve reviews for products.
It expects a list of shown products and fetches reviews for each product.
The generated reviews are transformed into a custom template (review_template)
format suitable for display in a rich user interface.
Similar Products
The similar-products tool facilitates the discovery of products
similar to a specified product using the Retail Recommendation API.
It accepts a product ID and utilizes the Retail Recommendation API
to predict similar products from the product catalog.
Delivery Date
The store-delivery-date tool is responsible for storing the user's preferred
delivery date for items in the shopping cart which should be compared to the
earliest estimated delivery date.
The get-delivery-date tool is responsible for estimating the delivery date for
items in the shopping cart.
User Details
The get-user-info tool retrieves the user's personal information,
including shipping address, payment information, phone number and email,
while the update-user-info tool is responsible
for updating the user's information.
Order Management
The place-order tool handles the process of placing an order for the shopping
cart items.
It stores the order in Firestore with the order data which includes order ID,
status, creation timestamp, and list of products.
It returns the order number to the agent.
The order-lookup tool fetches order data from a Firestore database based on
the provided order ID.
The return-order tool updates the status of an order to 'return_pending' in
the Firestore database,
indicating that the return has been initiated from the customer,
and the order is pending for a return.
The get-order-status tool is responsible
for fetching the status of an order and, if the order has been shipped,
tracking it using the DHL API.
It provides appropriate messages based on the status of the order.
Complete
Your agent and its integrations should now be set up and ready to test.