Some products and features are in the process of being renamed. Generative playbook and flow features are also being migrated to a single consolidated console. See the details.
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Conversation profiles provide some important characteristics about conversations
between end-users and agents. They can be created in conjunction with either
Dialogflow CX Phone Gateway integration
or Agent Assist.
The Dialogflow CX Phone Gateway conversation profiles are relevant if you want to use
Call companion.
Agent Assist conversation profiles can be linked to either
Conversational Agents (Dialogflow CX) or Dialogflow ES agents in the
Agent Assist console.
To see a list of conversation profiles that have already been created for the
agent and to create new ones, click the Manage tab and then
Conversation profiles. Your agent must be in the global region, otherwise
the Conversation profiles option will not appear in the menu.
The following fields are required to create a new conversation profile
associated with the agent:
Display name: Display name for the conversation profile.
Language: Language for the conversation profile.
Enable call companion: Enable this to use call companion for Dialogflow
Phone Gateway. You can create the conversation profile without enabling
this field, but the conversation profile will only be available for use
with Agent Assist, not the Conversational Agents (Dialogflow CX) agent.
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