Slack

Dialogflow's Slack Integration allows you to easily create Slack bots with natural language understanding based on Dialogflow technology.

Limitations

Set Up Slack

In order to set up the Slack integration for your agent, you'll need the following:

  • A Slack account
  • A Slack workspace

Create a Slack bot

  1. Navigate to your Slack Apps
  2. Create a new slack app from an app manifest. Below is an example manifest. Make sure that the oath_config and event_subscriptions fields match with the example manifest. 
    display_information:
  name: Dialogflow CX
  description: Dialogflow CX Integration
  background_color: "#1148b8"
features:
  app_home:
    home_tab_enabled: false
    messages_tab_enabled: true
    messages_tab_read_only_enabled: false
  bot_user:
    display_name: CX
    always_online: true
oauth_config:
  scopes:
    bot:
      - app_mentions:read
      - chat:write
      - im:history
      - im:read
      - im:write
      - incoming-webhook
settings:
  event_subscriptions:
    request_url: https://dialogflow-slack-4vnhuutqka-uc.a.run.app
    bot_events:
      - app_mention
      - message.im
  org_deploy_enabled: false
  socket_mode_enabled: false
  token_rotation_enabled: false
  3. Install your application into the workspace of your choice
    • Bot User OAuth Token
      • Navigate to Install App > OAuth Tokens for Your Workspace > Bot User OAuth Token
    • Signing Token
      • Navigate to Basic Information > App Credentials > Signing Secret

Set up Dialogflow

  1. Click Manage tab on the left panel.
  2. Click Integrations in the left menu.
  3. Click the Connect button on the Slack tile.
  4. Fill in the following information:
    • Access token
    • Signing token
  5. Choose an environment, as applicable.
  6. Click Start.
  7. Copy the Webhook URL.

Enable webhook in Slack

Return to your Slack App and paste your webhook url under Event Subscriptions > Enable Events > Request URL

Testing

To test your configured app, in the workspace you installed it in, mention it in a group channel or send it a DM.

Rich response messages

The rich response messages are supported via Custom Payload in Fulfillment. Please see Slack message API for the message format.

For example, the following custom payload provides a simple Slack text message:

{
  "text": "Hello, world"
}

Channel specific responses

When configured, channel specific responses with channel DF_CX_SLACK will be automatically used when the agent responds to Slack messages.