The alphanumeric collection prebuilt component collects alphanumeric sequences from the end-user. The minimum and maximum length accepted can be configured via input parameters.
The component captures chunks of characters from the user on each conversational turn and concatenates them to form the final sequence. The minimum and maximum length accepted per chunk can be configured via input parameters.
The sequence capture will continue until the end-user indicates they are done with the sequence with input that matches the prebuilt_components_confirmation_done intent.
Phonetic alphabet
This component supports the use of phonetic alphabets such as the NATO Phonetic Alphabet.
| User input | Captured sequence |
|---|---|
| alpha bravo charlie 123 | abc123 |
| A B Cat 1 2 3 | ABC123 |
| A as in apple, B as in banana, C for chili, one fifteen | ABC115 |
Additional functionalities
The following additional functionalities are provided by this prebuilt component:
Sample dialogs
The following sample dialogs demonstrate common scenarios handled by this prebuilt component. The sample dialogs demonstrate behavior when the component is called via telephony, which triggers the Default Welcome Intent and the first agent response at the start of the conversation.
Single chunk
End-user provides an alphanumeric sequence in one chunk and says 'I'm done'; agent successfully accepts it.
| User input | Agent response |
|---|---|
| Please start by saying the first 1 to 8 characters of the alphanumeric sequence. Once you're done, say "I'm done" to finish the collection. You can also say "playback" at any time to check the current collected sequence. | |
| fvfd3433 | |
| Alright. I got fvfd3433, is that correct? | |
| yes | |
| Okay. Tell me the next 1 to 8 characters in the sequence. | |
| I'm done | |
| Thank you for confirming. The final alphanumeric sequence I got is fvfd3433, is that correct? | |
| yes | |
| Fantastic, I've collected the alphanumeric sequence. |
Multiple chunks
End-user provides alphanumeric sequence in 2 chunks; agent successfully accepts it.
| User input | Agent response |
|---|---|
| Please start by saying the first 1 to 8 characters of the alphanumeric sequence. Once you're done, say "I'm done" to finish the collection. You can also say "playback" at any time to check the current collected sequence. | |
| fvfd3433 | |
| Alright. I got fvfd3433, is that correct? | |
| yes | |
| Okay. Tell me the next 1 to 8 characters in the sequence. | |
| gh67 | |
| Alright. I got gh67, is that correct? | |
| yes | |
| Okay. Tell me the next 1 to 8 characters in the sequence. | |
| I'm done | |
| Thank you for confirming. The final alphanumeric sequence I got is fvfd3433gh67, is that correct? | |
| yes | |
| Fantastic, I've collected the alphanumeric sequence. |
Successful retry
End-user provides alphanumeric sequence; agent re-prompts the end-user to confirm it. End-user says 'No' to the confirmation and provides an alphanumeric sequence again; agent successfully accepts it.
| User input | Agent response |
|---|---|
| Please start by saying the first 1 to 8 characters of the alphanumeric sequence. Once you're done, say "I'm done" to finish the collection. You can also say "playback" at any time to check the current collected sequence. | |
| fvfd3433 | |
| Alright. I got fd3433, is that correct? | |
| no | |
| Sorry about that, can you please provide the first 1 to 8 characters again? | |
| fvfd3433 | |
| Alright. I got fvfd3433, is that correct? | |
| yes | |
| Okay. Tell me the next 1 to 8 characters in the sequence. | |
| I'm done | |
| Thank you for confirming. The final alphanumeric sequence I got is fvfd3433, is that correct? | |
| yes | |
| Fantastic, I've collected the alphanumeric sequence. |
Unsuccessful retries
End-user is unable to provide an alphanumeric sequence of 1 to 8 characters within three attempts and the component exits the flow.
| User input | Agent response |
|---|---|
| Please start by saying the first 1 to 8 characters of the alphanumeric sequence. Once you're done, say "I'm done" to finish the collection. You can also say "playback" at any time to check the current collected sequence. | |
| 123N | |
| Alright. I got 123M, is that correct? | |
| no | |
| Sorry about that, can you please provide the first 1 to 8 characters again? | |
| 123N | |
| Alright. I got 123M, is that correct? | |
| no | |
| Sorry about that, can you please provide the first 1 to 8 characters again? Please spell out each letter of your sequence with a word starting with each letter. For example, if your sequence is AB123, say "Apple Baby 123". |
|
| 123 Nest | |
| Alright. I got 123N, is that correct? | |
| no | |
| Sorry, I've used too many attempts and failed to collect the alphanumeric sequence. |
Phonetic alphabet
End-user provides alphanumeric sequence; agent re-prompts the end-user to confirm it. End-user says 'No' to the confirmation two consecutive times, the phonetic conversion is enabled and the end-user provides an alphanumeric sequence again; agent successfully accepts it.
| User input | Agent response |
|---|---|
| Please start by saying the first 1 to 8 characters of the alphanumeric sequence. Once you're done, say "I'm done" to finish the collection. You can also say "playback" at any time to check the current collected sequence. | |
| 123N | |
| Alright. I got 123M, is that correct? | |
| no | |
| Sorry about that, can you please provide the first 1 to 8 characters again? | |
| 123N | |
| Alright. I got 123M, is that correct? | |
| no | |
| Sorry about that, can you please provide the first 1 to 8 characters again? Please spell out each letter of your sequence with a word starting with each letter. For example, if your sequence is AB123, say "Apple Baby 123". |
|
| 123 N as in Nancy | |
| Alright. I got 123N, is that correct? | |
| yes | |
| Okay. Tell me the next 1 to 8 characters in the sequence. | |
| 567BC | |
| Alright. I got 567BC, is that correct? | |
| that's all | |
| Thank you for confirming. The final alphanumeric sequence I got is 123N56BC. Is that correct? | |
| yep | |
| Fantastic, I've collected the alphanumeric sequence. |
Invalid sequence length
End-user provides alphanumeric sequence with a length that is outside the predefined minimum and maximum length of the alphanumeric sequence. Agent prompts end-user to start over, the end-user declines, and the component exits the flow.
| User input | Agent response |
|---|---|
| Please start by saying the first 1 to 8 characters of the alphanumeric sequence. Once you're done, say "I'm done" to finish the collection. You can also say "playback" at any time to check the current collected sequence. | |
| 123M | |
| Alright. I got 123M, is that correct? | |
| done | |
| Sorry, you provided an alphanumeric sequence that is outside the required length of 5 to 30 characters. Do you want to start over? | |
| no | |
| Sorry, I've used too many tries and failed to collect the alphanumeric sequence. |
Naming conventions
This prebuilt component uses the following naming conventions:
| Feature | Format | Example |
|---|---|---|
| Flow | [Component Name] | Alphanumeric Collection |
| Component Specific Intent | prebuilt_components_[component_name]_[intent_name] | prebuilt_components_alphanumeric_collection_support_continue |
| Parameter | [param_name] | alphanumeric_max_length |
Input parameters
Input parameters are parameters that are used to configure certain behaviors of the component. The parameters will be used by one or more conditions within the flow to determine how the component should behave. Flow-scoped parameters must be set on the start page of the component as described below. Session-scoped parameters may be set either by a calling flow, or on the start page of this component.
You can configure the minimum and maximum lengths accepted per capture and for the final collected sequence by modifying parameter presets in the flow's start page.
This prebuilt component accepts the following input parameters:
| Parameter Name | Description | Input Format |
|---|---|---|
| $flow.alphanumeric_min_length | Minimum length of the final alphanumeric sequence. The default value is 1. |
integer |
| $flow.alphanumeric_max_length | Maximum length of the final alphanumeric sequence. The default value is 30. |
integer |
| $flow.lower_limit | Minimum length of the chunk a user can provide each turn. The default value is 1. |
integer |
| $flow.upper_limit | Maximum length of the chunk a user can provide each turn. The default value is 8. |
integer |
To configure the input parameters for this component, expand for instructions.
- Open the Dialogflow CX Console.
- Choose your Google Cloud project.
- Select your agent.
- Select the Build tab.
- Click the imported component in the Flows section.
- Click the Start Page in the Pages section.
- Click the true Route in the Start Page.
- In the Route window, edit the Parameter Presets values as needed.
- Click Save.
Output parameters
Output parameters are session parameters that will remain active after exiting the component. These parameters contain important information collected by the component. This prebuilt component provides values for the following output parameters:
| Parameter Name | Description | Output Format |
|---|---|---|
| alphanumeric_collection_alphanumeric_sequence | This parameter returns the alphanumeric sequence captured by the component | string |
Basic setup
To set up this prebuilt component:
Complete
Your agent should now be set up and ready to test.