Dialogflow integrates with the Twilio telecommunications provider.


To create a telephony integration with this system:

  1. Open the Dialogflow CX Console.
  2. Choose your GCP project.
  3. Select your agent.
  4. Select the Manage tab.
  5. Click Telephony Integrations in the Integrations section of the Manage tab.
  6. Click the Connect button for the Twilio integration.
  7. You are redirected to Twilio. Provide the configuration information requested by Twilio.
  8. You are redirected back to the Dialogflow console, and the integration is now enabled for your agent.

For more information on this integration, see the Twilio documentation.

Supported countries

For a list of supported countries, see the Twilio coverage documentation.

Pricing and quotas

The pricing and quotas for this integration are applied as a voice session.

Billing must be enabled on your Dialogflow project for this integration.