Dialogflow CX currently provides several built-in integrations with other conversation platforms. These integrations provide a user interface to the end-user, and they call the Dialogflow API for you. All you need to do is build your agent and optionally implement a webhook service. Each integration handles interactions in a platform-specific way, so see the specific integration documentation for details.
There are multiple types of Dialogflow integrations. See each type description below.
Partner telephony integrations
These telephony integrations are created by Google partners in collaboration with Google. Google provides no support for these integrations. You should contact the integration owner for support. These integrations require one click to enable from Dialogflow, which is followed by configuration steps required by the partner. The following are available from Google partners:
Dialogflow built-in integrations
These integrations are fully supported by Dialogflow and are configured with the Dialogflow Console. The following are available:
Google-contributed open source integrations
These open source integrations were contributed by Google. Feel free to fork, modify, and publish your own integrations. The following are available:
- Azure Bot Service & Microsoft Teams
- Google Chat
These integrations are not built-in and are created by other organizations and individuals. You can also create a custom integration by using the Dialogflow API. Google provides no support for these integrations. You should contact the integration owner for support.