Integrations

Dialogflow CX can integrate with other conversation platforms. Dialogflow CX currently provides built-in integrations for several telephony partners. Direct end-user interactions are handled for you, so you can focus on building your agent. Each integration handles end-user interactions in a platform-specific way, so see the documentation for your integration platform for details.

There are multiple types of Dialogflow integrations:

  • Partner built-in telephony integrations: These integrations are created by Google partners in collaboration with Google. Google provides no support for these integrations. You should contact the integration owner for support. The following are available from Google partners:

  • Dialogflow built-in integrations: These integrations are fully supported by Dialogflow and are configured with the Dialogflow Console. The following are available:

  • Independent integrations: These integrations are not built-in and are created by other organizations and individuals. They are built on the Dialogflow API. Google provides no support for these integrations. You should contact the integration owner for support.