For problems that are related to a SUSE Linux Enterprise Server (SLES) high-availability cluster for SAP, provide the following information to Cloud Customer Care as soon as you can:
A complete and detailed description of the problem or error, including:
- The current application or system state.
- The date and time when the error occurred.
Information about the cluster, including configuration details, system information, and diagnostic information.
From each node in the cluster, the TAR archive of the system report that you generate by running the SUSE
supportconfigcommand line tool:
The TAR archive of log files and node configurations that you generate by running the
Specify a start time (from time) that is approximately 1 hour before the issue occurred. Specify an end time (to time) that is at least an hour after the issue was resolved.
Use the following command to run the
hb_reportutility, specifying the from time and to time on the '-f' and '-t' flags, respectively.
hb_report -f "yyyy/mm/dd hh:mm" -t "yyyy/mm/dd hh:mm"
For more information from SUSE about both the
supportconfig tool and
hb_report utility, see Indepth HANA Cluster Debug Data
Collection (PACEMAKER, SAP).