Version 1: Google Cloud's Agent for SAP diagnostic information

For problems that are related to version 1 of Google Cloud's Agent for SAP, provide the following diagnostic information to Cloud Customer Care as soon as you can:

A complete and detailed description of the problem.
The most recent data collected by the agent.
The configuration file for the agent.
The log file for the agent.

Detailed description of the problem

Provide a complete and detailed description of the problem, including the version of the agent, and the date and time when the problem occurred.

To see the version of your agent, complete the following steps:

Linux

For RHEL, follow these steps:

Use SSH to connect to the host machine.
Run the following command:
```
yum info google-cloud-sap-agent
```

For SLES, follow these steps:

Use SSH to connect to the host machine.
Run the following command:
```
zypper info google-cloud-sap-agent
```

Windows

Use RDP to connect to the host machine.
As an administrator, run the following command from PowerShell:
```
googet installed google-cloud-sap-agent
```

Most recent data collected by the agent

Provide the most recent data collected by the agent. Save the most recent data collected by the agent to a file and attach the file to your support case.

To view the most recent data collected by the agent, complete the following steps:

Linux

Use SSH to connect to the host machine.
Run the following command:
```
curl http://localhost:18181/
```

Windows

Use RDP to connect to the host machine.
As an administrator, run the following command from PowerShell:
```
"(Invoke-WebRequest -Uri 'http://localhost:18181').RawContent"
```

Configuration file

Provide the configuration file for Google Cloud's Agent for SAP.

To find the configuration file for the agent, navigate to the following path:

Linux

/etc/google-cloud-sap-agent/configuration.json

Windows

C:\Program Files\Google\google-cloud-sap-agent\conf\configuration.json

Log file

Provide the log file for Google Cloud's Agent for SAP.

To find the log file for the agent, navigate to the following path:

Linux

/var/log/google-cloud-sap-agent.log

Windows

C:\Program Files\Google\google-cloud-sap-agent\logs\google-cloud-sap-agent.log