For problems that are related to a SUSE Linux Enterprise Server (SLES) high-availability cluster for SAP, provide the following information to Cloud Customer Care as soon as you can:
A complete and detailed description of the problem or error, including the following:
- The current application or system state.
- The date and time when the error occurred.
- If you're facing a performance issue with your SAP workload, then gather diagnostic information about SAP workload performance.
If you are using Google Cloud's Agent for SAP, then you can generate and share the support bundle.
If you aren't using Google Cloud's Agent for SAP, then collect information about the cluster, including configuration details, system information, and diagnostic information, which includes the following:
From each node in the cluster, the TAR archive of the system report that you generate by running the SUSE
supportconfigcommand line tool:supportconfig -l
The TAR archive of log files and node configurations that you generate by running the
hb_reportutility.Specify a start time (from time) that is approximately 1 hour before the issue occurred. Specify an end time (to time) that is at least an hour after the issue was resolved.
Use the following command to run the
hb_reportutility, specifying the from time and to time on the '-f' and '-t' flags, respectively.hb_report -f "yyyy/mm/dd hh:mm" -t "yyyy/mm/dd hh:mm"
For more information from SUSE about both the
supportconfigtool and thehb_reportutility, see Indepth HANA Cluster Debug Data Collection (PACEMAKER, SAP).