Google Cloud
Why Google
  • Discover why leading businesses choose Google Cloud
  • Whether your business is early in its journey or well on its way to digital transformation, Google Cloud can help you solve your toughest challenges.
  • Learn more
  • Key benefits
  • Overview
    Top reasons businesses choose us.
  • Multicloud
    Run your apps wherever you need them.
  • Trust and security
    Keep your data secure and compliant.
  • Global infrastructure
    Build on the same infrastructure as Google.
  • Data cloud
    Unify data across your organization.
  • Open cloud
    Scale with open, flexible technology.
  • Sustainability
    Run on the cleanest cloud in the industry.
  • Productivity and collaboration
    Connect your teams with AI-powered apps.
  • Resources
  • Events
    Browse upcoming Google Cloud events.
  • Blog
    Read our latest product news and stories.
  • Customer stories
    Explore case studies and videos.
  • Analyst reports
    Read what industry analysts say about us.
Solutions
  • Industry Solutions
    Reduce cost, increase operational agility, and capture new market opportunities.
  • Retail
    Analytics and collaboration tools for the retail value chain.
  • Consumer Packaged Goods
    Solutions for CPG digital transformation and brand growth.
  • Financial Services
    Computing, data management, and analytics tools for financial services.
  • Healthcare and Life Sciences
    Advance research at scale and empower healthcare innovation.
  • Media and Entertainment
    Solutions for content production and distribution operations.
  • Telecommunications
    Hybrid and multi-cloud services to deploy and monetize 5G.
  • Gaming
    AI-driven solutions to build and scale games faster.
  • Manufacturing
    Migration and AI tools to optimize the manufacturing value chain.
  • Supply Chain and Logistics
    Digital supply chain solutions built in the cloud.
  • Government
    Data storage, AI, and analytics solutions for government agencies.
  • Education
    Teaching tools to provide more engaging learning experiences.
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  • See all industry solutions
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  • Application Modernization
    Develop and run applications anywhere, using cloud-native technologies like containers, serverless, and service mesh.
  • Hybrid and Multi-cloud Application Platform
    Platform for modernizing legacy apps and building new apps.
  • API Management
    Accelerate application design and development with an API-first approach.
  • Serverless Solutions
    Fully managed environment for developing, deploying and scaling apps.
  • DevOps
    Processes and resources for implementing DevOps in your org.
  • Continuous Delivery (CD)
    End-to-end automation from source to production.
  • Continuous Integration (CI)
    Fast feedback on code changes at scale.
  • Mainframe Modernization
    Automated tools and prescriptive guidance for moving to the cloud.
  • CAMP
    Program that uses DORA to improve your software delivery capabilities.
  • Hosting
    Services and infrastructure for building web apps and websites.
  • Site Reliability Engineering (SRE)
    Tools and resources for adopting SRE in your org.
  • Artificial Intelligence
    Add intelligence and efficiency to your business with AI and machine learning.
  • Contact Center AI
    AI model for speaking with customers and assisting human agents.
  • Document AI
    Document processing and data capture automated at scale.
  • Intelligent products
    End-to-end solution for creating products with personalized ownership experiences.
  • Product Discovery
    Google-quality search and product recommendations for retailers.
  • APIs and Applications
    Speed up the pace of innovation without coding, using APIs, apps, and automation.
  • New Business Channels Using APIs
    Attract and empower an ecosystem of developers and partners.
  • Unlocking Legacy Applications Using APIs
    Cloud services for extending and modernizing legacy apps.
  • Open Banking APIx
    Simplify and accelerate secure delivery of open banking compliant APIs.
  • Databases
    Migrate and manage enterprise data with security, reliability, high availability, and fully managed data services.
  • Database Migration
    Guides and tools to simplify your database migration life cycle.
  • Database Modernization
    Upgrades to modernize your operational database infrastructure.
  • Google Cloud Databases
    Database services to migrate, manage, and modernize data.
  • Migrate Oracle workloads to Google Cloud
    Rehost, replatform, rewrite your Oracle workloads.
  • Open Source Databases
    Fully managed open source databases with enterprise-grade support.
  • SQL Server on Google Cloud
    Options for running SQL Server virtual machines on Google Cloud.
  • Data Cloud
    Unify data across your organization with an open and simplified approach to data-driven transformation that is unmatched for speed, scale, and security with AI built-in.
  • Databases Solutions
    Migrate and manage enterprise data with security, reliability, high availability, and fully managed data services.
  • Smart Analytics Solutions
    Generate instant insights from data at any scale with a serverless, fully managed analytics platform that significantly simplifies analytics.
  • AI Solutions
    Add intelligence and efficiency to your business with AI and machine learning.
  • Data Cloud for ISVs
    Innovate, optimize and amplify your SaaS applications using Google's data and machine learning solutions such as BigQuery, Looker, Spanner and Vertex AI.
  • Data Cloud Alliance
    An initiative to ensure that global businesses have more seamless access and insights into the data required for digital transformation.
  • Digital Transformation
  • Accelerate business recovery and ensure a better future with solutions that enable hybrid and multi-cloud, generate intelligent insights, and keep your workers connected.
  • Digital Innovation
    Reimagine your operations and unlock new opportunities.
  • Operational Efficiency
    Prioritize investments and optimize costs.
  • COVID-19 Solutions
    Get work done more safely and securely.
  • COVID-19 Solutions for the Healthcare Industry
    How Google is helping healthcare meet extraordinary challenges.
  • Infrastructure Modernization
    Migrate quickly with solutions for SAP, VMware, Windows, Oracle, and other workloads.
  • Application Migration
    Discovery and analysis tools for moving to the cloud.
  • SAP on Google Cloud
    Certifications for running SAP applications and SAP HANA.
  • High Performance Computing
    Compute, storage, and networking options to support any workload.
  • Windows on Google Cloud
    Tools and partners for running Windows workloads.
  • Data Center Migration
    Migration solutions for VMs, apps, databases, and more.
  • Active Assist
    Automatic cloud resource optimization and increased security.
  • Virtual Desktops
    Remote work solutions for desktops and applications (VDI & DaaS).
  • Rapid Assessment & Migration Program (RAMP)
    End-to-end migration program to simplify your path to the cloud.
  • Backup and Disaster Recovery
    Ensure your business continuity needs are met.
  • Productivity and Collaboration
    Change the way teams work with solutions designed for humans and built for impact.
  • Google Workspace
    Collaboration and productivity tools for enterprises.
  • Google Workspace Essentials
    Secure video meetings and modern collaboration for teams.
  • Cloud Identity
    Unified platform for IT admins to manage user devices and apps.
  • Chrome Enterprise
    Chrome OS, Chrome Browser, and Chrome devices built for business.
  • Cloud Search
    Enterprise search for employees to quickly find company information.
  • Security
    Detect, investigate, and respond to online threats to help protect your business.
  • Security Analytics and Operations
    Solution for analyzing petabytes of security telemetry.
  • Web App and API Protection
    Threat and fraud protection for your web applications and APIs.
  • Security and Resilience Framework
    Solutions for each phase of the security and resilience life cycle.
  • Risk and compliance as code (RCaC)
    Solution to modernize your governance, risk, and compliance function with automation.
  • Smart Analytics
    Generate instant insights from data at any scale with a serverless, fully managed analytics platform that significantly simplifies analytics.
  • Data Warehouse Modernization
    Data warehouse to jumpstart your migration and unlock insights.
  • Data Lake Modernization
    Services for building and modernizing your data lake.
  • Spark on Google Cloud
    Run and write Spark where you need it, serverless and integrated.
  • Stream Analytics
    Insights from ingesting, processing, and analyzing event streams.
  • Business Intelligence
    Solutions for modernizing your BI stack and creating rich data experiences.
  • Data Science
    Put your data to work with Data Science on Google Cloud.
  • Marketing Analytics
    Solutions for collecting, analyzing, and activating customer data.
  • Geospatial Analytics and AI
    Solutions for building a more prosperous and sustainable business.
  • Datasets
    Data from Google, public, and commercial providers to enrich your analytics and AI initiatives.
  • Startups and SMB
    Accelerate startup and SMB growth with tailored solutions and programs.
  • Startup Solutions
    Grow your startup and solve your toughest challenges using Google’s proven technology.
  • Startup Program
    Get financial, business, and technical support to take your startup to the next level.
  • Small and Medium Business
    Explore solutions for web hosting, app development, AI, and analytics.
  • Software as a Service
    Build better SaaS products, scale efficiently, and grow your business.
Products
  • Featured Products
  • Compute Engine
    Virtual machines running in Google’s data center.
  • Cloud Storage
    Object storage that’s secure, durable, and scalable.
  • Cloud SDK
    Command-line tools and libraries for Google Cloud.
  • Cloud SQL
    Relational database service for MySQL, PostgreSQL and SQL Server.
  • Google Kubernetes Engine
    Managed environment for running containerized apps.
  • BigQuery
    Data warehouse for business agility and insights.
  • Cloud CDN
    Content delivery network for delivering web and video.
  • Dataflow
    Streaming analytics for stream and batch processing.
  • Operations
    Monitoring, logging, and application performance suite.
  • Cloud Run
    Fully managed environment for running containerized apps.
  • Anthos
    Platform for modernizing existing apps and building new ones.
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  • AI and Machine Learning
  • Vertex AI
    Unified platform for training, running, and managing ML models.
  • Vertex AI Workbench
    Single interface for the entire Data Science workflow.
  • AI Infrastructure
    Options for training deep learning and ML models cost-effectively.
  • AutoML
    Custom machine learning model development, with minimal effort.
  • Natural Language AI
    Sentiment analysis and classification of unstructured text.
  • Speech-to-Text
    Speech recognition and transcription across 125 languages.
  • Text-to-Speech
    Speech synthesis in 220+ voices and 40+ languages.
  • Translation AI
    Language detection, translation, and glossary support.
  • Video AI
    Video classification and recognition using machine learning.
  • Vision AI
    Custom and pre-trained models to detect emotion, text, and more.
  • Dialogflow
    Lifelike conversational AI with state-of-the-art virtual agents.
  • Not seeing what you're looking for?
  • See all AI and machine learning products
  • API Management
  • Apigee API Management
    Manage the full life cycle of APIs anywhere with visibility and control.
  • Apigee Integration
    API-first integration to connect existing data and applications.
  • Cloud Healthcare API
    Solution to bridge existing care systems and apps on Google Cloud.
  • AppSheet
    No-code development platform to build and extend applications.
  • API Gateway
    Develop, deploy, secure, and manage APIs with a fully managed gateway.
  • Compute
  • Compute Engine
    Virtual machines running in Google’s data center.
  • App Engine
    Serverless application platform for apps and back ends.
  • Cloud GPUs
    GPUs for ML, scientific computing, and 3D visualization.
  • Migrate for Compute Engine
    Server and virtual machine migration to Compute Engine.
  • Spot VMs
    Compute instances for batch jobs and fault-tolerant workloads.
  • Shielded VMs
    Reinforced virtual machines on Google Cloud.
  • Sole-Tenant Nodes
    Dedicated hardware for compliance, licensing, and management.
  • Bare Metal
    Infrastructure to run specialized workloads on Google Cloud.
  • Recommender
    Usage recommendations for Google Cloud products and services.
  • VMware Engine
    Fully managed, native VMware Cloud Foundation software stack.
  • Cloud Run
    Fully managed environment for running containerized apps.
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  • See all compute products
  • Containers
  • Google Kubernetes Engine
    Managed environment for running containerized apps.
  • Container Registry
    Registry for storing, managing, and securing Docker images.
  • Container Security
    Container environment security for each stage of the life cycle.
  • Cloud Build
    Solution for running build steps in a Docker container.
  • Deep Learning Containers
    Containers with data science frameworks, libraries, and tools.
  • Kubernetes Applications
    Containerized apps with prebuilt deployment and unified billing.
  • Artifact Registry
    Package manager for build artifacts and dependencies.
  • Knative
    Components to create Kubernetes-native cloud-based software.
  • Cloud Run
    Fully managed environment for running containerized apps.
  • Cloud Code
    IDE support to write, run, and debug Kubernetes applications.
  • Data Analytics
  • BigQuery
    Data warehouse for business agility and insights.
  • Looker
    Platform for BI, data applications, and embedded analytics.
  • Dataflow
    Streaming analytics for stream and batch processing.
  • Pub/Sub
    Messaging service for event ingestion and delivery.
  • Dataproc
    Service for running Apache Spark and Apache Hadoop clusters.
  • Cloud Data Fusion
    Data integration for building and managing data pipelines.
  • Cloud Composer
    Workflow orchestration service built on Apache Airflow.
  • Dataprep
    Service to prepare data for analysis and machine learning.
  • Dataplex
    Intelligent data fabric for unifying data management across silos.
  • Data Catalog
    Metadata service for discovering, understanding, and managing data.
  • Analytics Hub
    Service for securely and efficiently exchanging data analytics assets.
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  • See all data analytics products
  • Databases
  • AlloyDB for PostgreSQL
    Fully managed, PostgreSQL-compatible database for demanding enterprise workloads.
  • Cloud Bigtable
    Cloud-native wide-column database for large scale, low-latency workloads.
  • Firestore
    Cloud-native document database for building rich mobile, web, and IoT apps.
  • Memorystore
    In-memory database for managed Redis and Memcached.
  • Cloud Spanner
    Cloud-native relational database with unlimited scale and 99.999% availability.
  • Cloud SQL
    Fully managed database for MySQL, PostgreSQL, and SQL Server.
  • Database Migration Service
    Serverless, minimal downtime migrations to Cloud SQL.
  • Bare Metal Solution for Oracle
    Infrastructure to run specialized Oracle workloads on Google Cloud.
  • Firebase Realtime Database
    NoSQL database for storing and syncing data in real time.
  • Datastream
    Serverless change data capture and replication service.
  • Developer Tools
  • Artifact Registry
    Universal package manager for build artifacts and dependencies.
  • Cloud Build
    Continuous integration and continuous delivery platform.
  • Cloud Code
    IDE support to write, run, and debug Kubernetes applications.
  • Cloud Deployment Manager
    Service for creating and managing Google Cloud resources.
  • gcloud CLI
    Command line tools and libraries for Google Cloud.
  • Cloud Scheduler
    Cron job scheduler for task automation and management.
  • Cloud Source Repositories
    Private Git repository to store, manage, and track code.
  • Cloud Tasks
    Task management service for asynchronous task execution.
  • Google Cloud Deploy
    Fully managed continuous delivery to Google Kubernetes Engine.
  • Tekton
    Kubernetes-native resources for declaring CI/CD pipelines.
  • Tools for PowerShell
    Full cloud control from Windows PowerShell.
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  • See all developer tools
  • Healthcare and Life Sciences
  • Apigee Healthcare APIx
    FHIR API-based digital service production.
  • Cloud Healthcare API
    Solution for bridging existing care systems and apps on Google Cloud.
  • Cloud Life Sciences
    Tools for managing, processing, and transforming biomedical data.
  • Healthcare Natural Language AI
    Real-time insights from unstructured medical text.
  • Hybrid and Multicloud
  • Anthos
    Platform for modernizing existing apps and building new ones.
  • Looker
    Platform for BI, data applications, and embedded analytics.
  • Cloud Run for Anthos
    Integration that provides a serverless development platform on GKE.
  • Google Cloud Marketplace for Anthos
    Containerized apps with prebuilt deployment and unified billing.
  • Migrate for Anthos
    Tool to move workloads and existing applications to GKE.
  • Operations
    Monitoring, logging, and application performance suite.
  • Cloud Build
    Service for executing builds on Google Cloud infrastructure.
  • Traffic Director
    Traffic control pane and management for open service mesh.
  • Apigee API Management
    API management, development, and security platform.
  • Google Distributed Cloud
    Fully managed solutions for the edge and data centers.
  • Internet of Things
  • Cloud IoT Core
    IoT device management, integration, and connection service.
  • Edge TPU
    ASIC designed to run ML inference and AI at the edge.
  • Management Tools
  • Anthos Config Management
    Automate policy and security for your deployments.
  • Carbon Footprint
    Dashboard to view and export Google Cloud carbon emissions reports.
  • Cloud APIs
    Programmatic interfaces for Google Cloud services.
  • Cloud console
    Web-based interface for managing and monitoring cloud apps.
  • Cloud Mobile App
    App to manage Google Cloud services from your mobile device.
  • Cloud Shell
    Interactive shell environment with a built-in command line.
  • Config Connector
    Kubernetes add-on for managing Google Cloud resources.
  • Cost Management
    Tools for monitoring, controlling, and optimizing your costs.
  • Intelligent Management
    Tools for easily managing performance, security, and cost.
  • Private Catalog
    Service catalog for admins managing internal enterprise solutions.
  • Terraform on Google Cloud
    Open source tool to provision Google Cloud resources with declarative configuration files.
  • Media and Gaming
  • Game Servers
    Game server management service running on Google Kubernetes Engine.
  • OpenCue
    Open source render manager for visual effects and animation.
  • Transcoder API
    Convert video files and package them for optimized delivery.
  • Migration
  • Application Migration
    App migration to the cloud for low-cost refresh cycles.
  • BigQuery Data Transfer Service
    Data import service for scheduling and moving data into BigQuery.
  • Cloud Foundation Toolkit
    Reference templates for Deployment Manager and Terraform.
  • Database Migration Service
    Serverless, minimal downtime migrations to Cloud SQL.
  • Migrate for Anthos
    Components for migrating VMs into system containers on GKE.
  • Migrate for Compute Engine
    Components for migrating VMs and physical servers to Compute Engine.
  • Rapid Assessment & Migration Program (RAMP)
    End-to-end migration program to simplify your path to the cloud.
  • Transfer Appliance
    Storage server for moving large volumes of data to Google Cloud.
  • Storage Transfer Service
    Data transfers from online and on-premises sources to Cloud Storage.
  • VMware Engine
    Migrate and run your VMware workloads natively on Google Cloud.
  • Networking
  • Cloud Armor
    Security policies and defense against web and DDoS attacks.
  • Cloud CDN
    Content delivery network for serving web and video content.
  • Cloud DNS
    Domain name system for reliable and low-latency name lookups.
  • Cloud Load Balancing
    Service for distributing traffic across applications and regions.
  • Cloud NAT
    NAT service for giving private instances internet access.
  • Hybrid Connectivity
    Connectivity options for VPN, peering, and enterprise needs.
  • Network Connectivity Center
    Connectivity management to help simplify and scale networks.
  • Network Intelligence Center
    Network monitoring, verification, and optimization platform.
  • Network Service Tiers
    Cloud network options based on performance, availability, and cost.
  • Traffic Director
    Traffic control pane and management for open service mesh.
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  • See all networking products
  • Operations
  • Cloud Logging
    Google Cloud audit, platform, and application logs management.
  • Cloud Monitoring
    Infrastructure and application health with rich metrics.
  • Error Reporting
    Application error identification and analysis.
  • Kubernetes Engine Monitoring
    GKE app development and troubleshooting.
  • Cloud Trace
    Tracing system collecting latency data from applications.
  • Cloud Profiler
    CPU and heap profiler for analyzing application performance.
  • Cloud Debugger
    Real-time application state inspection and in-production debugging.
  • Intelligent Operations
    Tools for easily optimizing performance, security, and cost.
  • Security and Identity
  • Cloud IAM
    Permissions management system for Google Cloud resources.
  • Assured Workloads
    Compliance and security controls for sensitive workloads.
  • Cloud Key Management
    Manage encryption keys on Google Cloud.
  • Confidential Computing
    Encrypt data in use with Confidential VMs.
  • Security Command Center
    Platform for defending against threats to your Google Cloud assets.
  • Cloud Data Loss Prevention
    Sensitive data inspection, classification, and redaction platform.
  • Managed Service for Microsoft Active Directory
    Hardened service running Microsoft® Active Directory (AD).
  • Access Transparency
    Cloud provider visibility through near real-time logs.
  • Titan Security Key
    Two-factor authentication device for user account protection.
  • Secret Manager
    Store API keys, passwords, certificates, and other sensitive data.
  • BeyondCorp Enterprise
    Zero trust solution for secure application and resource access.
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  • See all security and identity products
  • Serverless Computing
  • Cloud Run
    Fully managed environment for running containerized apps.
  • Cloud Functions
    Platform for creating functions that respond to cloud events.
  • App Engine
    Serverless application platform for apps and back ends.
  • Workflows
    Workflow orchestration for serverless products and API services.
  • Storage
  • All Storage Products
    Cloud-based storage services for your business.
  • Cloud Storage
    Object storage that’s secure, durable, and scalable.
  • Filestore
    File storage that is highly scalable and secure.
  • Persistent Disk
    Block storage for virtual machine instances running on Google Cloud.
  • Cloud Storage for Firebase
    Object storage for storing and serving user-generated content.
  • Local SSD
    Block storage that is locally attached for high-performance needs.
  • Storage Transfer Service
    Data transfers from online and on-premises sources to Cloud Storage.
  • Google Workspace Essentials
    Secure video meetings and modern collaboration for teams.
Pricing
  • Save money with our transparent approach to pricing
  • Google Cloud's pay-as-you-go pricing offers automatic savings based on monthly usage and discounted rates for prepaid resources. Contact us today to get a quote.
  • Request a quote
  • Google Cloud
  • Pricing overview
    Pay only for what you use with no lock-in.
  • Price list
    Get pricing details for individual products.
  • Pricing calculator
    Calculate your cloud savings.
  • Google Cloud Free Program
    $300 in free credits and 20+ free products.
  • Related Products
  • Google Workspace
  • Google Maps Platform
  • Chrome Enterprise
  • Apigee
  • Looker
  • Firebase
Getting started
  • Get started with Google Cloud
  • Start building right away on our secure, intelligent platform. New customers get $300 in free credits to use toward Google Cloud products and services.
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  • Self-service Resources
  • Get started
    Get started with Google Cloud.
  • Developer Center
    Stay in the know and become an Innovator.
  • Google Cloud certification
    Prepare and register for certifications.
  • Expert help and training
  • Consulting
    Partner with our experts on cloud projects.
  • Technical Account Management
    Get ongoing guidance from Google.
  • Training
    Enroll in on-demand or classroom training.
  • Partners and third-party tools
  • Google Cloud partners
    Explore benefits of working with a partner.
  • Become a partner
    Join the Partner Advantage program.
  • Google Cloud Marketplace
    Deploy ready-to-go solutions in a few clicks.
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  • Application Modernization
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  • Unlocking Legacy Applications Using APIs
  • Open Banking APIx
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  • Infrastructure Modernization
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  • SAP on Google Cloud
  • High Performance Computing
  • Windows on Google Cloud
  • Data Center Migration
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  • Google Workspace Essentials
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  • See all products (100+)
  • AI and Machine Learning
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  • Video AI
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  • See all AI and machine learning products
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  • Compute Engine
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  • Migrate for Compute Engine
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  • VMware Engine
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  • See all compute products
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  • See all data analytics products
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  • AlloyDB for PostgreSQL
  • Cloud Bigtable
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  • Cloud Healthcare API
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  • Migrate for Anthos
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Data Processing and Security Terms (Partners)

These Data Processing and Security Terms, including their appendices (the “Terms”) are incorporated into the agreement under which Google has agreed to provide Google Cloud Platform (as described at https://cloud.google.com/terms/services) and related technical support to Partner (the “Agreement”).

1. Commencement

These Terms will be effective and replace any previously applicable data processing and security terms from the Terms Effective Date (as defined below).

2. Definitions

2.1 Capitalized terms defined in the Agreement apply to these Terms. In addition, in these Terms:

  • Additional Security Controls means security resources, features, functionality and/or controls that Partner may use at its option and/or as it determines, including the Admin Console, encryption, logging and monitoring, identity and access management, security scanning, and firewalls.
  • Adequate Country means: 

(a) for data processed subject to the EU GDPR: the EEA, or a country or territory that is the subject of an adequacy decision by the Commission under Article 45(1) of the EU GDPR; 

(b) for data processed subject to the UK GDPR: the UK or a country or territory that is the subject of the adequacy regulations under Article 45(1) of the UK GDPR and Section 17A of the Data Protection Act 2018; and/or 

(c) for data processed subject to the Swiss FDPA: Switzerland, or a country or territory that (i) is included in the list of the states whose legislation ensures an adequate level of protection as published by the Swiss Federal Data Protection and Information Commissioner, or (ii) is the subject of an adequacy decision by the Swiss Federal Council under the Swiss FDPA.

  • Alternative Transfer Solution means a solution, other than SCCs, that enables the lawful transfer of personal data to a third country in accordance with European Data Protection Law.
  • Audited Services means the then-current Services indicated as being in-scope for the relevant certification or report at https://cloud.google.com/security/compliance/services-in-scope. Google may not remove a Service from this URL unless that Service has been discontinued in accordance with the Agreement.
  • Data Incident means a breach of Google’s security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Partner Data on systems managed by or otherwise controlled by Google.
  • EEA means the European Economic Area.
  • EMEA means Europe, the Middle East and Africa.
  • EU GDPR means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
  • European Data Protection Law means, as applicable: (a) the GDPR; and/or (b) the Swiss FDPA.
  • European Law means, as applicable: (a) EU or EU Member State law (if the EU GDPR applies to the processing of Partner Personal Data); and (b) the law of the UK or a part of the UK (if the UK GDPR applies to the processing of Partner Personal Data).
  • GDPR means, as applicable: (a) the EU GDPR; and/or (b) the UK GDPR.
  • Google’s Third Party Auditor means a Google-appointed, qualified and independent third party auditor, whose then-current identity Google will disclose to Partner.
  • Instructions has the meaning given in Section 5.2.1 (Partner’s Instructions).
  • Non-European Data Protection Law means data protection or privacy laws in force outside the EEA, the UK and Switzerland.
  • Notification Email Address means the email address(es) designated by Partner in the Admin Console or Order Form to receive certain notifications from Google. Partner is responsible for using the Admin Console to ensure that its Notification Email Address remains current and valid.
  • Partner End Users has the meaning given in the Agreement or, if not such meaning is given, has the meaning given to “End Users” in the Agreement.
  • Partner Personal Data means the personal data contained within the Partner Data.
  • Partner SCCs means the SCCs (EU Controller-to-Processor), the SCCs (EU Processor-to-Processor), the SCCs (EU Processor-to-Controller), and/or the SCCs (UK Controller-to-Processor), as applicable.
  • SCCs means the Partner SCCs and/or SCCs (EU Processor-to-Processor, Google Exporter), as applicable.
  • SCCs (EU Controller-to-Processor) means the terms at: https://cloud.google.com/terms/sccs/eu-c2p
  • SCCs (EU Processor-to-Controller) means the terms at: https://cloud.google.com/terms/sccs/eu-p2c
  • SCCs (EU Processor-to-Processor) means the terms at: https://cloud.google.com/terms/sccs/eu-p2p
  • SCCs (EU Processor-to-Processor, Google Exporter) means the terms at: https://cloud.google.com/terms/sccs/eu-p2p-google-exporter
  • SCCs (UK Controller-to-Processor) means the terms at: https://cloud.google.com/terms/sccs/uk-c2p
  • Security Documentation means all documents and information made available by Google under Section 7.5.1 (Reviews of Security Documentation).
  • Security Measures has the meaning given in Section 7.1.1 (Google’s Security Measures).
  • Subprocessor means a third party authorized as another processor under these Terms to have logical access to and process Partner Data in order to provide parts of the Services and TSS.
  • Supervisory Authority means, as applicable: (a) a “supervisory authority” as defined in the EU GDPR; and/or (b) the “Commissioner” as defined in the UK GDPR and/or the Swiss FDPA.
  • Swiss FDPA means the Federal Data Protection Act of 19 June 1992 (Switzerland).
  • Term means the period from the Terms Effective Date until the end of Google’s provision of the Services, including, if applicable, any period during which provision of the Services may be suspended and any post-termination period during which Google may continue providing the Services for transitional purposes.
  • Terms Effective Date means the date on which Partner accepted, or the parties otherwise agreed to, these Terms.
  • UK GDPR means the EU GDPR as amended and incorporated into UK law under the UK European Union (Withdrawal) Act 2018, and applicable secondary legislation made under that Act.

2.2 The terms “personal data”, “data subject”, “processing”, “controller” and “processor” as used in these Terms have the meanings given in the GDPR irrespective of whether European Data Protection Law or Non-European Data Protection Law applies.

3. Duration

Regardless of whether the Agreement has terminated or expired, these Terms will remain in effect until, and automatically expire when, Google deletes all Partner Data as described in these Terms.

4. Scope of Data Protection Law

4.1 Application of European Law. The parties acknowledge that European Data Protection Law will apply to the processing of Partner Personal Data if, for example:

a. the processing is carried out in the context of the activities of an establishment of Partner or Customers in the territory of the EEA or the UK; and/or

b. the Partner Personal Data is personal data relating to data subjects who are in the EEA or the UK and the processing relates to the offering to them of goods or services in the EEA or the UK, or the monitoring of their behavior in the EEA or the UK.

4.2 Application of Non-European Law. The parties acknowledge that Non-European Data Protection Law may also apply to the processing of Partner Personal Data.

4.3 Application of Terms. Except to the extent these Terms state otherwise, these Terms will apply irrespective of whether European Data Protection Law or Non-European Data Protection Law applies to the processing of Partner Personal Data.

5. Processing of Data

5.1 Roles and Regulatory Compliance; Authorization.

5.1.1 Processor and Controller Responsibilities. If European Data Protection Law applies to the processing of Partner Personal Data:

a. the subject matter and details of the processing are described in Appendix 1;

b. Google is a processor of that Partner Personal Data under European Data Protection Law;

c. Partner is a controller or processor, as applicable, of that Partner Personal Data under European Data Protection Law; and

d. each party will comply with the obligations applicable to it under European Data Protection Law with respect to the processing of that Partner Personal Data.

5.1.2 Processor Partners. If European Data Protection Law applies to the processing of Partner Personal Data and Partner is a processor: 

a. Partner warrants on an ongoing basis that the relevant Customer and controller has authorized: (i) the Instructions, (ii) Partner’s appointment of Google as another processor, and (iii) Google’s engagement of Subprocessors as described in Section 11 (Subprocessors);

b. Partner will immediately forward to the relevant Customer and controller any notice provided by Google under Sections 5.2.3 (Instruction Notifications), 7.2.1 (Incident Notification), 9.2.1 (Responsibility for Requests), 11.4 (Opportunity to Object to Subprocessor Changes) or that refers to any SCCs; and

c. Partner may:

i. request access for a Customer or the relevant controller to the SOC Reports in accordance with Section 7.5.3(a); and

ii. make available to a Customer or the relevant controller any other information made available by Google under Sections 10.5 (Supplementary Measures and Information), 10.7 (Data Center Information) and 11.2 (Information about Subprocessors).

5.1.3 Responsibilities under Non-European Law. If Non-European Data Protection Law applies to either party’s processing of Partner Personal Data, the relevant party will comply with any obligations applicable to it under that law with respect to the processing of that Partner Personal Data.

5.2 Scope of Processing.

5.2.1 Partner’s Instructions. Partner instructs Google to process Partner Personal Data only in accordance with applicable law: (a) to provide, secure, and monitor the Services and TSS; (b) as further specified via Partner’s use of the Services (including the Admin Console and other functionality of the Services) and TSS; (c) as documented in the form of the Agreement (including these Terms); and (d) as further documented in any other written instructions given by Partner and acknowledged by Google as constituting instructions for purposes of these Terms (collectively, the “Instructions”).

5.2.2 Google’s Compliance with Instructions. Google will comply with the Instructions unless prohibited by European Law. 

5.2.3 Instruction Notifications. Google will immediately notify Partner if, in Google’s opinion: (a) European Law prohibits Google from complying with an Instruction; (b) an Instruction does not comply with European Data Protection Law; or (c) Google is otherwise unable to comply with an Instruction, in each case unless such notice is prohibited by European Law. This Section does not reduce either party’s rights and obligations elsewhere in the Agreement. 

6. Data Deletion

6.1 Deletion by Partner. Google will enable Partner to delete Partner Data during the Term in a manner consistent with the functionality of the Services. If Partner uses the Services to delete any Partner Data during the Term and that Partner Data cannot be recovered by Partner, this use will constitute an Instruction to Google to delete the relevant Partner Data from Google’s systems in accordance with applicable law. Google will comply with this Instruction as soon as reasonably practicable and within a maximum period of 180 days, unless European Law requires storage.

6.2 Return or Deletion at the end of the Term. If Partner wishes to retain any Partner Data after the end of the Term, it may instruct Google in accordance with Section 9.1 (Access; Rectification; Restricted Processing; Portability) to return that data during the Term. Partner instructs Google to delete all remaining Partner Data(including existing copies) from Google’s systems at the end of the Term in accordance with applicable law. After a recovery period of up to 30 days from that date, Google will comply with this Instruction as soon as reasonably practicable and within a maximum period of 180 days, unless European Law requires storage.

7. Data Security

7.1 Google’s Security Measures, Controls and Assistance.

7.1.1 Google’s Security Measures. Google will implement and maintain technical and organizational measures to protect Partner Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access as described in Appendix 2 (the “Security Measures”). The Security Measures include measures to encrypt personal data; to help ensure ongoing confidentiality, integrity, availability and resilience of Google’s systems and services; to help restore timely access to personal data following an incident; and for regular testing of effectiveness. Google may update the Security Measures from time to time provided that such updates do not result in a material reduction of the security of the Services.

7.1.2 Access and Compliance. Google will: (a) authorize its employees, contractors and Subprocessors to access Partner Personal Data only as strictly necessary to comply with Instructions; (b) take appropriate steps to ensure compliance with the Security Measures by its employees, contractors and Subprocessors to the extent applicable to their scope of performance; and (c) ensure that all persons authorized to process Partner Personal Data are under an obligation of confidentiality.

7.1.3 Additional Security Controls. Google will make Additional Security Controls available to: (a) allow Partner to take steps to secure Partner Data; and (b) provide Partner with information about securing, accessing and using Partner Data.

7.1.4 Google’s Security Assistance. Google will (taking into account the nature of the processing of Partner Personal Data and the information available to Google) assist Partner in ensuring compliance with its (or, where Partner is a processor, the relevant controller’s) obligations under Articles 32 to 34 of the GDPR, by:

a. implementing and maintaining the Security Measures in accordance with Section 7.1.1 (Google’s Security Measures);

b. making Additional Security Controls available to Partner in accordance with Section 7.1.3 (Additional Security Controls);

c. complying with the terms of Section 7.2 (Data Incidents);

d. providing Partner with the Security Documentation in accordance with Section 7.5.1 (Reviews of Security Documentation) and the information contained in the Agreement (including these Terms); and

e. if subsections (a)-(d) above are insufficient for Partner (or the relevant controller) to comply with such obligations, upon Partner’s request, providing Partner with additional reasonable cooperation and assistance.

7.2 Data Incidents.

7.2.1 Incident Notification. Google will notify Partner promptly and without undue delay after becoming aware of a Data Incident, and promptly take reasonable steps to minimize harm and secure Partner Data.

7.2.2 Details of Data Incident. Google’s notification of a Data Incident will describe: the nature of the Data Incident including the Partner resources impacted; the measures Google has taken, or plans to take, to address the Data Incident and mitigate its potential risk; the measures, if any, Google recommends that Partner take to address the Data Incident; and details of a contact point where more information can be obtained. If it is not possible to provide all such information at the same time, Google’s initial notification will contain the information then available and further information will be provided without undue delay as it becomes available.

7.2.3 Delivery of Notification. Notification(s) of any Data Incident(s) will be delivered to the Notification Email Address.

7.2.4 No Assessment of Partner Data by Google. Google has no obligation to assess Partner Data in order to identify information subject to any specific legal requirements.

7.2.5 No Acknowledgement of Fault by Google. Google’s notification of or response to a Data Incident under this Section 7.2 (Data Incidents) will not be construed as an acknowledgement by Google of any fault or liability with respect to the Data Incident. 

7.3 Partner's Security Responsibilities and Assessment.

7.3.1 Partner’s Security Responsibilities. Without prejudice to Google’s obligations under Sections 7.1 (Google’s Security Measures, Controls and Assistance) and 7.2 (Data Incidents), and elsewhere in the Agreement, as between Google and Partner, Partner is responsible for its and its Customer's use of the Services and its and their storage of any copies of Partner Data outside Google’s or Google’s Subprocessors’ systems, including:

a. using the Services and Additional Security Controls to ensure a level of security appropriate to the risk to the Partner Data;

b. securing the account authentication credentials, systems and devices Partner and Customers use to access the Services; and

c. backing up its Partner Data as appropriate.

7.3.2 Partner's Security Assessment. Partner agrees that the Services, Security Measures implemented and maintained by Google, Additional Security Controls and Google’s commitments under this Section 7 (Data Security) provide a level of security appropriate to the risk to Partner Data (taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing of Partner Personal Data as well as the risks to individuals).

7.4 Compliance Certifications and SOC Reports. Google will maintain at least the following for the Audited Services in order to evaluate the continued effectiveness of the Security Measures: (a) certificates for ISO 27001, ISO 27017 and ISO 27018, and its PCI DSS Attestation of Compliance (the “Compliance Certifications”); and (b) SOC 2 and SOC 3 reports produced by Google’s Third Party Auditor and updated annually based on an audit performed at least once every 12 months (the “SOC Reports”). Google may add standards at any time. Google may replace a Compliance Certification or SOC Report with an equivalent or enhanced alternative.

7.5 Reviews and Audits of Compliance.

7.5.1 Reviews of Security Documentation. Google will make the Compliance Certifications and the SOC Reports available for review by Partner to demonstrate compliance by Google with its obligations under these Terms.

7.5.2 Partner’s Audit Rights.

a. If European Data Protection Law applies to the processing of Partner Personal Data, Google will allow Partner or an independent auditor appointed by Partner to conduct audits (including inspections) to verify Google’s compliance with its obligations under these Terms in accordance with Section 7.5.3 (Additional Business Terms for Reviews and Audits). During an audit, Google will make available all information necessary to demonstrate such compliance and contribute to the audit as described in Section 7.4 (Compliance Certifications and SOC Reports) and this Section 7.5 (Reviews and Audits of Compliance).

b. If Partner SCCs apply as described in Section 10.3 (Restricted Transfers), Google will allow Partner (or an independent auditor appointed by Partner) to conduct audits as described in those SCCs and, during an audit, make available all information required by those SCCs, both in accordance with Section 7.5.3 (Additional Business Terms for Reviews and Audits).

c. Partner may conduct an audit to verify Google’s compliance with its obligations under these Terms by reviewing the Security Documentation (which reflects the outcome of audits conducted by Google’s Third Party Auditor).

7.5.3 Additional Business Terms for Reviews and Audits.

a. Partner must send any requests for reviews of the SOC 2 report under Section 5.1.2(c)(i) or 7.5.1, or audits under Section 7.5.2(a) or 7.5.2(b), to Google’s Cloud Data Protection Team as described in Section 12 (Cloud Data Protection Team; Processing Records).

b. Following receipt by Google of a request under Section 7.5.3(a), Google and Partner will discuss and agree in advance on: (i) the reasonable date(s) of and security and confidentiality controls applicable to any review of the SOC 2 report under Section 5.1.2(c)(i) or 7.5.1; and (ii) the reasonable start date, scope and duration of and security and confidentiality controls applicable to any audit under Section 7.5.2(a) or 7.5.2(b).

c. Google may charge a fee (based on Google’s reasonable costs) for any audit under Section 7.5.2(a) or 7.5.2(b). Google will provide Partner with further details of any applicable fee, and the basis of its calculation, in advance of any such audit. Partner will be responsible for any fees charged by any auditor appointed by Partner to execute any such audit.

d. Google may object in writing to an auditor appointed by Partner to conduct any audit under Section 7.5.2(a) or 7.5.2(b) if the auditor is, in Google’s reasonable opinion, not suitably qualified or independent, a competitor of Google, or otherwise manifestly unsuitable. Any such objection by Google will require Partner to appoint another auditor or conduct the audit itself.

8. Impact Assessments and Consultations

Google will (taking into account the nature of the processing and the information available to Google) assist Partner in ensuring compliance with its (or, where Partner is a processor, the relevant controller’s) obligations under Articles 35 and 36 of the GDPR, by:

a. providing Additional Security Controls in accordance with Section 7.1.3 (Additional Security Controls) and the Security Documentation in accordance with Section 7.5.1 (Reviews of Security Documentation);

b. providing the information contained in the Agreement (including these Terms); and

c. if subsections (a) and (b) above are insufficient for Partner (or the relevant controller) to comply with such obligations, upon Partner’s request, providing Partner with additional reasonable cooperation and assistance.

9. Access etc.; Data Subject Rights; Data Export

9.1 Access; Rectification; Restricted Processing; Portability. During the Term, Google will enable Partner, in a manner consistent with the functionality of the Services, to access, rectify and restrict processing of Partner Data, including via the deletion functionality provided by Google as described in Section 6.1 (Deletion by Partner), and to export Partner Data. If Partner becomes aware that any Partner Personal Data is inaccurate or outdated, Partner will be responsible for using such functionality to rectify or delete that data if required by applicable European Data Protection Law.

9.2 Data Subject Requests.

9.2.1 Responsibility for Requests. During the Term, if Google’s Cloud Data Protection Team receives a request from a data subject that relates to Partner Personal Data and identifies Partner, Google will: (a) advise the data subject to submit their request to Partner; (b) promptly notify Partner; and (c) not otherwise respond to that data subject’s request without authorization from Partner. Partner will be responsible for responding to any such request including, where necessary, by using the functionality of the Services.

9.2.2 Google’s Data Subject Request Assistance. Google will (taking into account the nature of the processing of Partner Personal Data) assist Partner in fulfilling its (or, where Partner is a processor, the relevant controller’s) obligations under Chapter III of the GDPR to respond to requests for exercising the data subject’s rights by:

a. providing Additional Security Controls in accordance with Section 7.1.3 (Additional Security Controls);

b. complying with Sections 9.1 (Access; Rectification; Restricted Processing; Portability) and 9.2.1 (Responsibility for Requests); and

c. if subsections (a) and (b) above are insufficient for Partner (or the relevant controller) to comply with such obligations, upon Partner’s request, providing Partner with additional reasonable cooperation and assistance.

10. Data Transfers

10.1 Data Storage and Processing Facilities. Subject to Google’s data location commitments under the Service Specific Terms and to the remainder of this Section 10 (Data Transfers), Partner Data may be processed in any country in which Google or its Subprocessors maintain facilities.

10.2 Permitted Transfers. The parties acknowledge that European Data Protection Law does not require SCCs or an Alternative Transfer Solution in order for Partner Personal Data to be processed in or transferred to an Adequate Country (“Permitted Transfers”).

10.3 Restricted Transfers. If the processing of Partner Personal Data involves any transfers that are not Permitted Transfers, and European Data Protection Law applies to those transfers (as certified by Partner under Section 10.4 (Certification by Non-EMEA Partners) if its billing address is outside EMEA) (“Restricted Transfers”), then:

a. if Google announces its adoption of an Alternative Transfer Solution for any Restricted Transfers, then Google will ensure that they are made in accordance with that Alternative Transfer Solution; and/or 

b. if Google has not adopted an Alternative Transfer Solution for any Restricted Transfers, then:

i. if Google’s address is in an Adequate Country:

A. the SCCs (EU Processor-to-Processor, Google Exporter) will apply with respect to all Restricted Transfers from Google to Subprocessors; and

B. in addition, if Partner’s billing address is not in an Adequate Country, the SCCs (EU Processor-to-Controller) will apply (regardless of whether Partner is a controller and/or processor) with respect to Restricted Transfers between Google and Partner; or

ii. if Google’s address is not in an Adequate Country:

A. the SCCs (EU Controller-to-Processor) and/or SCCs (EU Processor-to-Processor) will apply (according to whether Partner is a controller and/or processor) with respect to Restricted Transfers between Partner and Google that are subject to the EU GDPR and/or the Swiss FDPA; and

B. the SCCs (UK Controller-to-Processor) will apply (regardless of whether Partner is a controller and/or processor) with respect to Restricted Transfers between Partner and Google that are subject to the UK GDPR.

10.4 Certification by Non-EMEA Partner. If Partner’s billing address is outside EMEA, and the processing of Partner Personal Data is subject to European Data Protection Law, Partner will certify as such, and identify its competent Supervisory Authority, via the Admin Console.

10.5 Supplementary Measures and Information. Google will provide Partner with information relevant to Restricted Transfers, including information about Additional Security Controls and other supplementary measures to protect Partner Personal Data:

a. as described in Section 7.5.1 (Reviews of Security Documentation);

b. in the documentation for the Services, available at https://cloud.google.com/docs; and

c. in the Google Cloud Trust and Security website, available at https://cloud.google.com/security.

10.6 Termination. If Partner concludes, based on its current or intended use of the Services, that the Alternative Transfer Solution and/or SCCs, as applicable, do not provide appropriate safeguards for Partner Personal Data, then Partner may immediately terminate the Agreement for convenience by notifying Google.

10.7 Data Center Information. Information about the locations of Google data centers is available at: https://cloud.google.com/about/locations/ (as may be updated by Google from time to time).

11. Subprocessors

11.1 Consent to Subprocessor Engagement. Partner specifically authorizes the engagement as Subprocessors of those entities listed as of the Terms Effective Date at the URL specified in Section 11.2 (Information about Subprocessors). In addition, without prejudice to Section 11.4 (Opportunity to Object to Subprocessor Changes), Partner generally authorizes the engagement as Subprocessors of any other third parties (“New Subprocessors”). 

11.2 Information about Subprocessors. Information about Subprocessors, including their functions and locations, is available at: https://cloud.google.com/terms/subprocessors (as may be updated by Google from time to time in accordance with these Terms).

11.3 Requirements for Subprocessor Engagement. When engaging any Subprocessor, Google will:

a. ensure via a written contract that:

i. the Subprocessor only accesses and uses Partner Data to the extent required to perform the obligations subcontracted to it, and does so in accordance with the Agreement (including these Terms); and

ii. if the processing of Partner Personal Data is subject to European Data Protection Law, the data protection obligations described in these Terms (as referred to in Article 28(3) of the GDPR, if applicable), are imposed on the Subprocessor; and

b. remain fully liable for all obligations subcontracted to, and all acts and omissions of, the Subprocessor.

11.4 Opportunity to Object to Subprocessor Changes.

a. When any New Subprocessor is engaged during the Term, Google will, at least 30 days before the New Subprocessor starts processing any Partner Data, notify Partner of the engagement (including the name and location of the relevant subprocessor and the activities it will perform).

b. Partner may, within 90 days after being notified of the engagement of a New Subprocessor, object by immediately terminating the Agreement for convenience by notifying Google.

12. Cloud Data Protection Team; Processing Records

12.1 Google’s Cloud Data Protection Team. Google’s Cloud Data Protection Team will provide prompt and reasonable assistance with any Partner queries related to processing of Partner Personal Data under the Agreement and can be contacted at https://support.google.com/cloud/contact/dpo (and/or via such other means as Google may provide from time to time).

12.2 Google’s Processing Records. Google will keep appropriate documentation of its processing activities as required by the GDPR. To the extent the GDPR requires Google to collect and maintain records of certain information relating to Partner or Customers, Partner will use the Admin Console to supply such information and keep it accurate and up-to-date. Google may make any such information available to the Supervisory Authorities if required by the GDPR.

12.3 Controller Requests. During the Term, if Google’s Cloud Data Protection Team receives a request or instruction from a third party purporting to be a controller of Partner Personal Data, Google will advise the third party to contact Partner. 

13. Interpretation

13.1 Precedence. To the extent of any conflict or inconsistency between:

a. these Terms and the remainder of the Agreement, these Terms will prevail; and

b. any Partner SCCs (which are incorporated by reference into these Terms) and the remainder of the Agreement (including these Terms), the Partner SCCs will prevail.

13.2 Legacy MCCs. The SCCs will, as of the Transition Date, supersede and terminate any Model Contract Clauses approved under Directive 95/46/EC and previously entered into by Partner and Google LLC. The “Transition Date” means: (a) if Partner’s billing address is outside EMEA, and the processing of Partner Personal Data is subject to European Data Protection Law, the earlier of (i) the date on which Partner certifies as such in accordance with Section 10.4 (Certification by Non-EMEA Partners), and (ii) 27 October 2021; or (b) otherwise, 27 September 2021. Where Google LLC is not a party to the Agreement, Google LLC will be a third party beneficiary of this Section 13.2.

13.3 No Modification of SCCs. Nothing in the Agreement (including these Terms) is intended to modify or contradict any SCCs or prejudice the fundamental rights or freedoms of data subjects under European Data Protection Law.

13.4 Customers. For the avoidance of doubt, Customers are not third party beneficiaries of these Terms.

Appendix 1: Subject Matter and Details of the Data Processing

Subject Matter

Google’s provision of the Services and TSS to Partner.

Duration of the Processing

The Term plus the period from the end of the Term until deletion of all Partner Data by Google in accordance with the Terms.

Nature and Purpose of the Processing

Google will process Partner Personal Data for the purposes of providing the Services and TSS to Partner in accordance with the Terms.

Categories of Data

Data relating to individuals provided to Google via the Services, by (or at the direction of) Partners, Customers or by Partner End Users.

Data Subjects

Data subjects include the individuals about whom data is provided to Google via the Services by (or at the direction of) Partner, Customers or by Partner End Users.

Appendix 2: Security Measures

As from the Terms Effective Date, Google will implement and maintain the Security Measures described in this Appendix 2.

1. Data Center and Network Security

(a) Data Centers.

Infrastructure. Google maintains geographically distributed data centers. Google stores all production data in physically secure data centers.

Redundancy. Infrastructure systems have been designed to eliminate single points of failure and minimize the impact of anticipated environmental risks. Dual circuits, switches, networks or other necessary devices help provide this redundancy. The Services are designed to allow Google to perform certain types of preventative and corrective maintenance without interruption. All environmental equipment and facilities have documented preventative maintenance procedures that detail the process for and frequency of performance in accordance with the manufacturer’s or internal specifications. Preventative and corrective maintenance of the data center equipment is scheduled through a standard change process according to documented procedures.

Power. The data center electrical power systems are designed to be redundant and maintainable without impact to continuous operations, 24 hours a day, 7 days a week. In most cases, a primary as well as an alternate power source, each with equal capacity, is provided for critical infrastructure components in the data center. Backup power is provided by various mechanisms such as uninterruptible power supplies (UPS) batteries, which supply consistently reliable power protection during utility brownouts, blackouts, over voltage, under voltage, and out-of-tolerance frequency conditions. If utility power is interrupted, backup power is designed to provide transitory power to the data center, at full capacity, for up to 10 minutes until the backup generator systems take over. The backup generators are capable of automatically starting up within seconds to provide enough emergency electrical power to run the data center at full capacity typically for a period of days.

Server Operating Systems. Google servers use a Linux based implementation customized for the application environment. Data is stored using proprietary algorithms to augment data security and redundancy. Google employs a code review process to increase the security of the code used to provide the Services and enhance the security products in production environments.

Businesses Continuity. Google has designed and regularly plans and tests its business continuity planning/disaster recovery programs.

(b) Networks and Transmission.

Data Transmission. Data centers are typically connected via high-speed private links to provide secure and fast data transfer between data centers. This is designed to prevent data from being read, copied, altered or removed without authorization during electronic transfer or transport or while being recorded onto data storage media. Google transfers data via Internet standard protocols.

External Attack Surface. Google employs multiple layers of network devices and intrusion detection to protect its external attack surface. Google considers potential attack vectors and incorporates appropriate purpose built technologies into external facing systems.

Intrusion Detection. Intrusion detection is intended to provide insight into ongoing attack activities and provide adequate information to respond to incidents. Google’s intrusion detection involves:

  1. tightly controlling the size and make-up of Google’s attack surface through preventative measures;
  2. employing intelligent detection controls at data entry points; and
  3. employing technologies that automatically remedy certain dangerous situations.

Incident Response. Google monitors a variety of communication channels for security incidents, and Google’s security personnel will react promptly to known incidents.

Encryption Technologies. Google makes HTTPS encryption (also referred to as SSL or TLS connection) available. Google servers support ephemeral elliptic curve Diffie-Hellman cryptographic key exchange signed with RSA and ECDSA. These perfect forward secrecy (PFS) methods help protect traffic and minimize the impact of a compromised key, or a cryptographic breakthrough.

2. Access and Site Controls

(a) Site Controls.

On-site Data Center Security Operation. Google’s data centers maintain an on-site security operation responsible for all physical data center security functions 24 hours a day, 7 days a week. The on-site security operation personnel monitor closed circuit TV (CCTV) cameras and all alarm systems. On-site security operation personnel perform internal and external patrols of the data center regularly.

Data Center Access Procedures. Google maintains formal access procedures for allowing physical access to the data centers. The data centers are housed in facilities that require electronic card key access, with alarms that are linked to the on-site security operation. All entrants to the data center are required to identify themselves as well as show proof of identity to on-site security operations. Only authorized employees, contractors and visitors are allowed entry to the data centers. Only authorized employees and contractors are permitted to request electronic card key access to these facilities. Data center electronic card key access requests must be made through e-mail, and require the approval of the requestor’s manager and the data center director. All other entrants requiring temporary data center access must: (i) obtain approval in advance from the data center managers for the specific data center and internal areas they wish to visit; (ii) sign in at on-site security operations; and (iii) reference an approved data center access record identifying the individual as approved.

On-site Data Center Security Devices. Google’s data centers employ an electronic card key and biometric access control system that is linked to a system alarm. The access control system monitors and records each individual’s electronic card key and when they access perimeter doors, shipping and receiving, and other critical areas. Unauthorized activity and failed access attempts are logged by the access control system and investigated, as appropriate. Authorized access throughout the business operations and data centers is restricted based on zones and the individual’s job responsibilities. The fire doors at the data centers are alarmed. CCTV cameras are in operation both inside and outside the data centers. The positioning of the cameras has been designed to cover strategic areas including, among others, the perimeter, doors to the data center building, and shipping/receiving. On-site security operations personnel manage the CCTV monitoring, recording and control equipment. Secure cables throughout the data centers connect the CCTV equipment. Cameras record on site via digital video recorders 24 hours a day, 7 days a week. The surveillance records are retained for up to 30 days based on activity.

(b) Access Control.

Infrastructure Security Personnel. Google has, and maintains, a security policy for its personnel, and requires security training as part of the training package for its personnel. Google’s infrastructure security personnel are responsible for the ongoing monitoring of Google’s security infrastructure, the review of the Services, and responding to security incidents.

Access Control and Privilege Management. Partner’s administrators and Partner End Users must authenticate themselves via a central authentication system or via a single sign on system in order to use the Services.

Internal Data Access Processes and Policies – Access Policy. Google’s internal data access processes and policies are designed to prevent unauthorized persons and/or systems from gaining access to systems used to process personal data. Google designs its systems to (i) only allow authorized persons to access data they are authorized to access; and (ii) ensure that personal data cannot be read, copied, altered or removed without authorization during processing, use and after recording. The systems are designed to detect any inappropriate access. Google employs a centralized access management system to control personnel access to production servers, and only provides access to a limited number of authorized personnel. Google’s authentication and authorization systems utilize SSH certificates and security keys, and are designed to provide Google with secure and flexible access mechanisms. These mechanisms are designed to grant only approved access rights to site hosts, logs, data and configuration information. Google requires the use of unique user IDs, strong passwords, two factor authentication and carefully monitored access lists to minimize the potential for unauthorized account use. The granting or modification of access rights is based on: the authorized personnel’s job responsibilities; job duty requirements necessary to perform authorized tasks; and a need to know basis. The granting or modification of access rights must also be in accordance with Google’s internal data access policies and training. Approvals are managed by workflow tools that maintain audit records of all changes. Access to systems is logged to create an audit trail for accountability. Where passwords are employed for authentication (e.g., login to workstations), password policies that follow at least industry standard practices are implemented. These standards include restrictions on password reuse and sufficient password strength. For access to extremely sensitive information (e.g., credit card data), Google uses hardware tokens.

3. Data

(a) Data Storage, Isolation and Logging. Google stores data in a multi-tenant environment on Google-owned servers. Subject to any Instructions to the contrary (e.g., in the form of a data location selection), Google replicates Partner Data between multiple geographically dispersed data centers. Google also logically isolates Partner Data. Partner will be given control over specific data sharing policies. Those policies, in accordance with the functionality of the Services, will enable Partner to determine the product sharing settings applicable to Partner End Users for specific purposes. Partner may choose to use logging functionality that Google makes available via the Services.

(b) Decommissioned Disks and Disk Erase Policy. Disks containing data may experience performance issues, errors or hardware failure that lead them to be decommissioned (“Decommissioned Disk”). Every Decommissioned Disk is subject to a series of data destruction processes (the “Disk Erase Policy”) before leaving Google’s premises either for reuse or destruction. Decommissioned Disks are erased in a multi-step process and verified complete by at least two independent validators. The erase results are logged by the Decommissioned Disk’s serial number for tracking. Finally, the erased Decommissioned Disk is released to inventory for reuse and redeployment. If, due to hardware failure, the Decommissioned Disk cannot be erased, it is securely stored until it can be destroyed. Each facility is audited regularly to monitor compliance with the Disk Erase Policy.

4. Personnel Security

Google personnel are required to conduct themselves in a manner consistent with the company’s guidelines regarding confidentiality, business ethics, appropriate usage, and professional standards. Google conducts reasonably appropriate backgrounds checks to the extent legally permissible and in accordance with applicable local labor law and statutory regulations.

Personnel are required to execute a confidentiality agreement and must acknowledge receipt of, and compliance with, Google’s confidentiality and privacy policies. Personnel are provided with security training. Personnel handling Partner Data are required to complete additional requirements appropriate to their role (e.g., certifications). Google’s personnel will not process Partner Data without authorization.

5. Subprocessor Security

Before onboarding Subprocessors, Google conducts an audit of the security and privacy practices of Subprocessors to ensure Subprocessors provide a level of security and privacy appropriate to their access to data and the scope of the services they are engaged to provide. Once Google has assessed the risks presented by the Subprocessor, then subject to the requirements described in Section 11.3 (Requirements for Subprocessor Engagement) of these Terms, the Subprocessor is required to enter into appropriate security, confidentiality and privacy contract terms.

Previous versions (Last modified September 24, 2021)
August 20, 2020 August 10, 2020 July 17, 2020 October 1, 2019 February 28, 2019 May 25, 2018 March 13, 2018
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