Cloud Customer Care Portfolio
Fix technical issues, address platform stability, or increase operational efficiencies with tailored support offerings from the Google Cloud Customer Care Portfolio.
Benefits
Choose the response time and solutions that best fit your
organization's needs.
Solve issues efficiently with intelligent
services—regardless of platform or multiple cloud
providers.
Get more from support with Value Add Services like
Assured Workloads Support.
Support offerings
Compare features and services to find the offering that best suits your needs.
Role-Based Basic
Billing support and read-only access to break/fix cases
features
-
Included with your Google Cloud subscription
-
Case, phone, and chat support for billing issues only
Get started
Role-Based Development
In-depth investigation and response for developers
features
-
$100 per month/user
-
P2 cases: four-hour response time
-
Cases for technical support
-
Cases, phone, and chat for billing support
-
24/5 for high-impact issues
Get started
Role-Based Production
Fast, thorough response for those managing live solutions
Features
-
$250 per month/user
-
P1 cases: one-hour response time
-
Case and phone support for technical issues
-
Cases, phone, and chat for billing support
-
24/5 for high-impact issues
-
24/7 for critical-impact issues
-
Technical Support escalations
Get started
Features
-
Calculate an estimate or contact sales for pricing
-
P1 cases: 15-minute response time
-
Case and phone support for technical issues
-
Cases, phone, and chat for billing support
-
24/7 response for high- and critical-impact issues
-
Technical Support escalations
-
Technical Account Manager
-
Customer Aware Support
-
Operational Health Reviews
-
Event management service
-
-
New products previews
-
Training
-
-
Recommenders
Get started
Ready to get started? Connect with us to sign up for Role-Based or Premium Support.
Get support or elevate your cloud experience with our Managed Service Providers.
Value Add Services
Expand your Premium Support offering with Value Add Services available for purchase, including Mission Critical Services and Assured Workloads Support.
Mission Critical Services
Maximize reliability of your mission critical environments, where the consequences of service disruption can be catastrophic. With MCS, your environment will go through a journey to make it operate in the same standard as Google's own production services. Get the fastest possible impact mitigation response, and drive outage prevention through continuous improvement.
Assured Workloads Support
Assured Workloads Support, was built specifically for regulated customers and enterprises with compliance requirements. This service ensures your Premium Support cases are handled by US persons, in US locations.
“The event management service has been invaluable, with white glove planning and Google engineers assistance during the event. This New Year's Eve was the smoothest yet, in large part thanks to Cloud Support.”
Learn more about Cloud Customer Care
Visit the Google Cloud Technical Support Services Guidelines (TSSG)
Learn more about GCP Support languages availability and working hours for English, Japanese, Mandarin Chinese, and Korean.