Make the most of your tech support experience with Technical Account Advisor Service
Drive your business forward with Technical Account Advisor Service
This service provides increased oversight and assistance from experts who are invested in your organization’s success and can assist you along your journey with Google Cloud, Google Workspace, or Google for Education.
Get proactive guidance, attentive care, and a stateful relationship between Google Cloud and your team
• Google Cloud Guided onboarding
• Proactive learning suggestions to upskill your team
• Digital transformation advice on security, governance, and innovation
• Concierge-style service for case escalation and critical incidents
• Monthly, quarterly, and yearly reviews to assess operational health
Access Google Workspace product experts who can help optimize operations in your collaboration environment
• Guided onboarding to get started on Apps Script, AppSheet, and automation
• Customized security assessments on app health, settings, and controls
• Case escalation: support for critical cases
• Device management: help enrolling ChromeOS devices
• Periodic reviews: analysis of operational health
Gain proactive recommendations from Google for Education experts with education and Chrome-specific product knowledge
• Guided onboarding
• Concierge-style case escalation assistance
• Guidance on issues involving child's privacy, regulations, tools' term of service
• Resources to help your educators become Google Workspace certified coaches
• Operational health reviews: regular reports with milestones and trends
Resources to help you keep your organization running smoothly
Explore Customer Care resources with hands-on guidance to start optimizing your Enhanced Support experience
"The combination of Enhanced Support and the Technical Account Advisor Service is the ideal solution for us at Moloco. It is an inexpensive way to access the timely attention we need, when we need it. From the start, we’ve experienced noticeable improvements with response time, technical guidance, and service reviews critical to our business success."
Changhoon Kim, VP of Engineering, Moloco