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IDC Market Note: How Google Cloud delivers consistent customer value with an intentional customer success strategy

Customer Care for Google Cloud

Simplify and streamline cloud support with the Customer Care for Google Cloud, scalable and flexible services built with your business needs at the center. Choose the service that’s right for your organization, and enjoy the option to tailor services further with Value Add Services.

Customer Care for Google Cloud

Compare the capabilities of the cloud support services to select the best service for your business.  Visit Apigee and Looker for more details on those support services.

Basic Support

Billing and payments support. Available in several regions and languages.

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features


  • Included with your Google Cloud subscription

  • Multi-channel billing support

  • Active Assist Recommendations API

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Standard Support

Kickstart your cloud journey with unlimited access to technical support to help you troubleshoot, test, and explore.

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features


  • $29/month + 3% of monthly charges

  • Unlimited access to support

  • P2 cases: four-hour initial response time

  • Multi-channel billing support

  • Multi-channel technical support

  • 8/5 response for high-impact issues

  • Active Assist Recommendations API

  • Support language available: English

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Enhanced Support

Optimize your cloud experience with high-quality, robust support. Fast response times and additional services to run your cloud, boosting productivity and efficiency. Learn more

Features


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Premium Support

Support for critical workloads with Customer Awareness and a named TAM. Premium Support provides proactive engagement and increased operational efficiencies. Learn more

Features


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Ready to get started? Sign up for Customer Care for Google Cloud today.

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Premium Support
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Visit our Managed Service Providers and learn about Partner-led Premium Support.

Value-Add Services

Boost your power in the cloud with Value-Add Services. Available as an additional purchase for Enhanced Support and Premium Support Customers:

Technical Account Advisor Service

The Technical Account Advisor Service helps your business get the most out of your Google Cloud investment by providing enhanced oversight of your cloud experience, combining proactive guidance with regular service reviews and escalation support for issues critical to your business.

Exclusive to Enhanced Support customers.

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Planned Event Support

Your critical planned events are at the heart of your organization's strategy. Get system readiness for successful peaks. Start with an Architecture Essentials Review, then gain accelerated response time of just 15 mins for P1 issues during the event. And after, receive a performance summary report to review performance and improvement opportunities. Exclusive to Enhanced Support customers.

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Assured Support

When regulatory governance is paramount, Assured Support enables you to reach your compliance objectives while meeting operational demands for geographical locations and personnel conditions (EU, CAN) and US-based needs including FedRAMP High, IL4, and CJIS.

Assured Support is available as an additional purchase for Premium Support and Enhanced Support customers (US, EU, CAN).

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Mission Critical Services

Maximize reliability of your mission critical environments, where the consequences of service disruption can be catastrophic. Your environment goes through a journey to operate in Google's own production services standard. Get the fastest possible impact mitigation response, and drive outage prevention through continuous improvement.

Exclusive to Premium Support customers.

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Our customers' experiences...

Ex: Contact Center AI is changing the way businesses handle customer calls...

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"The event management service has been invaluable, with white glove planning and Google engineers assistance during the event. This New Year's Eve was the smoothest yet, in large part thanks to Cloud Support."

Karl D'Adamo, Senior Director of Engineering, Snapchat