Standard Support
Kickstart your cloud journey with unlimited access to technical support to help you troubleshoot, test, and explore.
Technical assistance and advice for everything Google Cloud
Unlimited access to technical support, with flexibility and control
Ideal for workloads under development, with 4-hour response times, during business hours
Key features
A simple way for your whole organization to access technical support as you embark upon your cloud journey
Experts on hand
Standard Support is on hand to provide technical assistance and advice for everything Google Cloud. Get up and running as you embark on your journey to the cloud. Leverage Standard Support to keep your workloads under development running smoothly.
Unlimited assistance
Never run into access restrictions when needing help with technical issues. Getting Standard Support means unlimited access and support case creation. Any member from your organization can be authorized to contact technical support, so you can run and grow your business while thriving in the cloud.
Testing and development help
Standard Support is a great option for issues in your testing and development environments. Covering the fundamentals that you’ll need to find fast and effective help as you begin to experiment—exploring the possibilities of Google Cloud, backed-up by expert assistance should you get stuck.
See Purchasing and setting up Standard Support for guidance.
The Customer Care portfolio
Basic Support is included for all Google Cloud customers, and provides access to documentation, community support, Cloud Billing Support, and Active Assist Recommendations.
Standard Support
Ideal for workloads under development, with unlimited access to tech support. Kickstart with Google Cloud: Troubleshoot, test, and explore.
Enhanced Support
Designed for workloads in production, with fast response times. Robust support with additional services to optimize your experience.
Premium Support
Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.
Pricing
Pricing
Minimum spend of $29.00
- or -
3% of monthly Cloud charges.
Charges will be at least the minimum charge of $29.00 or the result of the calculation, whichever is higher.
Minimum spend of $100.00
- or -
10% of monthly Cloud charges for the first $0 - $10K
7% of monthly Cloud charges from $10K - $80K
5% of monthly Cloud charges from $80K - $250K
3% of monthly Cloud charges over $250K
Charges will be at least the minimum charge of $100.00 or the result of the calculation, whichever is higher.
Minimum spend of $15,000.00
- or -
10% of monthly Cloud charges for the first $0 - $150K
7% of monthly Cloud charges from $150K - $500K
5% of monthly Cloud charges from $500K - $1M
3% of monthly Cloud charges over $1M
Charges will be at least the minimum charge of $15,000.00 or the result of the calculation, whichever is higher.
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
P1 cases: 1 hour
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
P1 cases: 15 minutes
P2 cases: 2 hours
P3 cases: 4 hours
P4 cases: 8 hours
8/5 response for high-impact issues
24/7 response for high- and critical-impact issues
24/7 response for high- and critical-impact issues
English
English, Japanese, Mandarin Chinese, Korean and French
English, Japanese, Mandarin Chinese, Korean and French
Multi-channel billing and technical support
Multi-channel billing and technical support
Available with TAAS
Value-Add Services available for additional purchase
Value-Add Services available for additional purchase
Standard Support
Ideal for workloads under development, with unlimited access to tech support. Kickstart with Google Cloud: Troubleshoot, test, and explore.
Pricing
Minimum spend of $29.00
- or -
3% of monthly Cloud charges.
Charges will be at least the minimum charge of $29.00 or the result of the calculation, whichever is higher.
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
8/5 response for high-impact issues
English
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Enhanced Support
Designed for workloads in production, with fast response times. Robust support with additional services to optimize your experience.
Pricing
Minimum spend of $100.00
- or -
10% of monthly Cloud charges for the first $0 - $10K
7% of monthly Cloud charges from $10K - $80K
5% of monthly Cloud charges from $80K - $250K
3% of monthly Cloud charges over $250K
Charges will be at least the minimum charge of $100.00 or the result of the calculation, whichever is higher.
P1 cases: 1 hour
P2 cases: 4 hours
P3 cases: 8 hours
P4 cases: 8 hours
24/7 response for high- and critical-impact issues
English, Japanese, Mandarin Chinese, Korean and French
Multi-channel billing and technical support
Available with TAAS
Value-Add Services available for additional purchase
Premium Support
Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a named Technical Account Manager.
Pricing
Minimum spend of $15,000.00
- or -
10% of monthly Cloud charges for the first $0 - $150K
7% of monthly Cloud charges from $150K - $500K
5% of monthly Cloud charges from $500K - $1M
3% of monthly Cloud charges over $1M
Charges will be at least the minimum charge of $15,000.00 or the result of the calculation, whichever is higher.
P1 cases: 15 minutes
P2 cases: 2 hours
P3 cases: 4 hours
P4 cases: 8 hours
24/7 response for high- and critical-impact issues
English, Japanese, Mandarin Chinese, Korean and French
Multi-channel billing and technical support
Value-Add Services available for additional purchase
Pricing
Google Cloud Customer Care services pricing
The monthly charges for Google Cloud Customer Care include a minimum fee or tiered variable fee per organization, use the Google Cloud Pricing Calculator.
Purchase Standard Support or purchase Enhanced Support. Contact sales to purchase Premium Support.
Basic Support | Standard Support | Enhanced Support | Premium Support |
|---|---|---|---|
Multi-channel billing support, included | Minimum spend of $29.00 - or - 3% of monthly Cloud charges. Charges will be at least the minimum charge of $29.00 or the result of the calculation, whichever is higher. | Minimum spend of $100.00 - or - 10% of monthly cloud charges for the first $0 - $10K 7% of monthly Cloud charges from $10K - $80K 5% of monthly Cloud charges from $80K - $250K 3% of monthly Cloud charges over $250K Charges will be at least the minimum charge of $100.00 or the result of the calculation, whichever is higher. | Minimum spend of $15,000.00 - or - 10% of monthly cloud charges for the first $0 - $150K 7% of monthly Cloud charges from $150K - $500K 5% of monthly Cloud charges from $500K - $1M 3% of monthly Cloud charges over $1M Charges will be at least the minimum charge of $15,000.00 or the result of the calculation, whichever is higher. |
*Pricing subject to change
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