Google Cloud Platform support

Find the right level of support for your business and explore free support resources.

Our support philosophy

We are together illustration

Shared outcomes

Problems happen and issues arise. We’re in it together.

engineers illustration

Engineer-to-engineer

When you’ve got a question, our support engineers are here to listen and help.

always listening illustration

Proactive solutions

Our aim is to prevent issues from arising in the first place. Any interaction is an opportunity to learn.

Support options

Support channels
Web
Phone
Chat
Response times
Target initial response time for critical issues
24x5 for high impact issues
24x7 for critical impact issues
Training
Access to free on-demand learning
Technical Account Management
Quarterly reviews
Cloud strategy and roadmap
Implementation guidance
Technical support escalations
Pricing
Commitment
Cost per month
Basic

Billing support and read-only access to break/fix cases

Support channels
Billing only
Billing only

Web

Billing only

Phone

Billing only

Chat

Billing only
Billing only
Free
Role-based
SIGN UP

You can combine seats from development and production.

Development

In-depth investigation and response for developers
Support channels
Billing + tech
Billing only
Billing only
4 business hours
One-click deployment
Month to Month
$100/user

Web

Billing + tech

Phone

Billing only

Chat

Billing only

Org admins can begin the enablement process by going to “Support > Cases” in Cloud Console.

SIGN UP

Org admins can begin the enablement process by going to “Support > Cases” in Cloud Console.

SIGN UP
Role-based
SIGN UP

You can combine seats from development and production.

Production

Fast, thorough response for live solution managers
Billing + tech
Billing + tech
Billing only
1 hour
One-click deployment
One-click deployment
Month to month
$250/user

Web

Billing + tech

Phone

Billing + tech

Chat

Billing only
Billing only

Org admins can begin the enablement process by going to “Support > Cases” in Cloud Console.

SIGN UP
Platinum

Strategic guidance and 24/7 hands-on help for all cases and users

Support channels
Billing + tech
Billing + tech

Web

Billing + tech

Phone

Billing + tech

Chat

Billing
Billing only
15 minutes
One-click deployment
One-click deployment
One-click deployment
One-click deployment
One-click deployment
One-click deployment
One-click deployment
Minimum 1 year
The greater of:
$15,000
or
9% for GCP usage $0–150k
+7% for GCP usage $150k–400k
+5% for GCP usage $400k–1M
+3% for GCP usage $1M+

Free support resources

Free trial technical support

Get the most out of your free trial with free technical support for the duration of your trial.

Console help center

Get answers for technical and account questions.

Support documentation

Find out how to sign up for support or request help directly from the support team.

Reference documentation and guides

Explore in-depth tutorials, quickstart guides, tips, reference architectures, and more.

Community

Review online forums for support from GCP enthusiasts, experts, and Google employees.

Billing

Read billing and payments help topics or create a billing support request.

Phone billing support

Get 24/7 phone support for questions about your account, settings, invoices, and payments.

Get managed services from Rackspace Managed Services

Rackspace can handle your intensive day-to-day operations on GCP, covering monitoring, logging, patching, backups, system updates, and more — all backed by 24x7 hands-on incident response from GCP experts. Rackspace Managed Services also includes access to innovative solutions architects, seasoned deployment engineers, and dedicated Technical Account Managers to help you plan, design, and secure your cloud architecture and deployment for optimal performance.

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Get additional Google Cloud support resources

Review common questions and get quick links for GCP, G Suite, and more.