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Conversational AI

Google Cloud approaches Conversational AI in four ways: customer care, IoT, search engines, and voice assistance.

  • Improve customer acquisition

  • Reduce cost to serve

  • Enhance customer experience

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Key features

Conversational AI categories

Customer care

Resolve your customers' needs quicker with chatbots, voice bots, and telephony helpdesks, all of which are built into Contact Center AI offerings like Dialogflow, Agent Assist, and CCAI Insights.

IoT and custom hardware

Give voice components to your car navigation systems, kiosk environments, smart watches, and more with our APIs, including Speech-To-Text, Text-To-Speech, NLP, and Dialogflow SDK to simplify integration.

Search engines

Expand the possibilities of search channels with Conversational AI, unlocking opportunities like Conversational Ads on Google Search, Google Maps, and Business Messages.

Voice assistance

Give your customers the power to do everything from adding tasks to their to-do list to turning on their dishwasher by integrating your brand on Google Assistant.

Illinois Department of Employment Security logo

"The automated virtual agents have acted like a force multiplier for IDES’s support agents, in terms of processing and responding to unemployment benefits requests."

Jennifer Ricker, Acting Assistant Secretary, Illinois Department of Innovation & Technology

Read the full case study



Google Cloud Basics
Conversational AI Learning Hub

Bringing conversational resources together including guides, trainings, videos, and codebases to find them all in one place.

Google Cloud Basics
Vertex AI Conversational Block

Explore Conversational AI Block on Vertex AI.

Google Cloud Basics
Contact Center AI

Learn more about Contact Center AI.



Depending on your needs, Conversational AI is available in several Google Cloud products. To find the pricing for the products you need, check out the product pages for Contact Center, Dialogflow, Agent Assist, CCAI Insights, Speech-To-TextText-To-Speech, and NLP.