Monitoring agent for SAP NetWeaver diagnostic information

For problems that are related to the Google Cloud's monitoring agent for SAP NetWeaver, provide the diagnostic information that is listed to Cloud Customer Care as soon as you can.

Note: Before you open a case, we recommend that you upgrade the monitoring agent for SAP NetWeaver to the latest version if you can. For more information on checking for the monitoring agent updates, see Updating the monitoring agent for SAP NetWeaver.

• A complete and detailed description of the problem or error, including:

  • The current application or system state.
  • The date and time when the error occurred.

• The status of the monitoring agent, as displayed by the following command. Save the output to a file and attach the file to your support case:

  curl http://localhost:18181/health

• The last data collected by the monitoring agent, as displayed by the following command. Save the output to a file and attach the file to your support case:

  curl http://localhost:18181/

• The version and location of Java that the monitoring agent is using.

  To identify the Java version and location, issue the following command as the SAP NetWeaver sidadm user. You can paste the output into your support case:

  which java ; java -version