Getting support for Looker (Google Cloud core)

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Customer Care.

You can contact technical support through phone or chat, and find other support options on the Google Cloud console support page.

Get support through chat

Chat support for Looker (Google Cloud core) is available through the Google Cloud console support page and through the Get Support option in the Looker Help menu in the upper right-hand corner of the Looker application.

Required role

To configure access control for Cloud Customer Care support in the Google Cloud console, visit the Access control with IAM page of the Customer Care documentation.

Granting Google employees temporary access to your Looker (Google Cloud core) instance

For support purposes, members of Cloud Customer Care log in to your instance through OAuth, regardless of your primary authentication method. If you want to grant Google employees temporary access to your Looker (Google Cloud core) instance, the User Type setting in your OAuth consent screen must be set to External. You can change the User Type at any time.

Accessing logs

For instructions on viewing Looker (Google Cloud core) logs, see the View instance logs for Looker (Google Cloud core) documentation page.

Filing bugs or feature requests

From the Looker (Google Cloud core) documentation, click "Send feedback" near the top right of the page. This action will open a feedback form. Your comments will be reviewed by the Looker (Google Cloud core) team.