Deliver AI-powered conversations with human agents using Agent Assist, part of Google Cloud’s Contact Center AI.
Recommend ready-to-send responses to customers
Provide answers to customer questions from a centralized knowledge base
Transcribe calls in real-time
Benefits
Give your agents the ability to handle 28% more conversations, reducing operational costs, decreasing average customer hold time, and improving your ability to handle peak traffic efficiently.
Improve customer satisfaction by 10% with consistent, high-quality responses and quicker training by learning from high-performing agents.
Reduce abandoned chats with 15% quicker response time using Smart Reply and fast answers to customer inquiries drawn from a central knowledge base.
Key features
Agent Assist recommends phrases used by high-performing agents to improve the quality and consistency of customer experience.
Agents are suggested knowledge base content to solve a customer’s issue, reducing customer wait time and providing more accurate information to customers.
Transcribe calls in real time for agents to reference during the call or for analysis after the call.
Documentation
Pricing
Agent Assist is priced monthly based on the communication channel.
Communication Channel | Price |
---|---|
Agent Assist for Chat | $0.06 per session |
Agent Assist for Voice | Please contact your Google Cloud representative to discuss pricing. |
Partners
Agent Assist integrates into existing technology. Explore our network of partners with pre-built integrations.
A product or feature listed on this page is in preview. Learn more about product launch stages.
Cloud AI products comply with our SLA policies. They may offer different latency or availability guarantees from other Google Cloud services.
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