Agent Assist pricing
Agent Assist is priced according to the number of chat sessions processed by the service each month. A chat session is defined as a conversation that uses only text for sending and receiving information and contains 70 messages or less.
Conversation: A conversation is defined as a resource that contains an exchange between a human agent and an end-user.
Message: A message is defined by a single request to AnalyzeContentRequest with an entry in the
If a conversation contains 70 messages or less across all participants, it is defined as one chat session. If a conversation contains more than 70 messages across all participants, it is counted as multiple chat sessions with a maximum of 70 messages per session. For example, a conversation with 70 messages is counted as one chat session, while a conversation with 71 messages is counted as two chat sessions.
|Agent Assist for Chat||$0.06 per session|
|Agent Assist for Chat Summarization||$0.006 per session|
|Agent Assist for voice sessions with Summarization and other assist features||$0.03 per minute|
|Agent Assist for voice sessions with Summarization only||$0.02 per minute|
|Agent Assist for voice sessions without Summarization||$0.02 per minute|
** Design-time requests can include uploading your data to Agent Assist, training a model using either the API or the UI, and so on.