Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Customer Care.
You can contact technical support through phone or chat, and find other support options on the Google Cloud console support page.
Get support through chat
Chat support for Looker (Google Cloud core) is available through the Google Cloud console support page and through the Get Support option in the Looker Help menu in the upper right-hand corner of the Looker (Google Cloud core) application.
Get Comprehensive Support
Looker (Google Cloud core) customers receive Comprehensive Support at no additional cost. Comprehensive Support includes the ability to file issues or feature requests through the Google Cloud console. To access Comprehensive Support, contact Cloud Customer Care at saas-support-onboarding@google.com.
Required role
To configure access control for Cloud Customer Care support in the Google Cloud console, visit the Access control with IAM page of the Customer Care documentation.
Granting Google employees temporary access to your Looker (Google Cloud core) instance
For public IP instances, Google employees can temporarily access your Looker (Google Cloud core) instance for support purposes through the Support Access setting.
Accessing logs
For instructions on viewing Looker (Google Cloud core) logs, see the View instance logs for Looker (Google Cloud core) documentation page.
Filing issues or feature requests
From the Looker (Google Cloud core) documentation, click "Send feedback" near the top right of the page. This action will open a feedback form. Your comments will be reviewed by the Looker (Google Cloud core) team.