Looker (Google Cloud 핵심 서비스) 채팅 지원은 Google Cloud 콘솔 지원 페이지 및 Looker (Google Cloud 핵심 서비스) 애플리케이션의 오른쪽 상단에 있는 Looker 도움말 메뉴의 지원 받기 옵션을 통해 제공됩니다.
포괄적 지원받기
Looker (Google Cloud 핵심 서비스) 고객은 추가 비용 없이 포괄적 지원을 받습니다. 포괄적 지원에는 Google Cloud 콘솔을 통해 문제 또는 기능 요청을 제출하는 기능이 포함됩니다. 포괄적 지원을 이용하려면 Cloud Customer Care에 문의(saas-support-onboarding@google.com)하세요.
[[["이해하기 쉬움","easyToUnderstand","thumb-up"],["문제가 해결됨","solvedMyProblem","thumb-up"],["기타","otherUp","thumb-up"]],[["이해하기 어려움","hardToUnderstand","thumb-down"],["잘못된 정보 또는 샘플 코드","incorrectInformationOrSampleCode","thumb-down"],["필요한 정보/샘플이 없음","missingTheInformationSamplesINeed","thumb-down"],["번역 문제","translationIssue","thumb-down"],["기타","otherDown","thumb-down"]],["최종 업데이트: 2025-09-05(UTC)"],[],[],null,["# Getting support for Looker (Google Cloud core)\n\nGoogle Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see [Google Cloud Customer Care](/support).\n\nYou can contact technical support through phone or chat, and find other support options on the [Google Cloud console support page](https://console.cloud.google.com/support).\n\nGet support through chat\n------------------------\n\nChat support for Looker (Google Cloud core) is available through the [Google Cloud console support page](https://console.cloud.google.com/support) and through the **Get Support** option in the Looker **Help** menu in the upper right-hand corner of the Looker (Google Cloud core) application.\n\nGet Comprehensive Support\n-------------------------\n\nLooker (Google Cloud core) customers receive [Comprehensive Support](/support/docs/integrations#comprehensive_support) at no additional cost. Comprehensive Support includes the ability to file issues or feature requests through the Google Cloud console. To access Comprehensive Support, contact Cloud Customer Care at `saas-support-onboarding@google.com`.\n\nRequired role\n-------------\n\nTo configure access control for Cloud Customer Care support in the [Google Cloud console](http://console.cloud.google.com), visit the [Access control with IAM](/support/docs/access-control) page of the Customer Care documentation.\n\nGranting Google employees temporary access to your Looker (Google Cloud core) instance\n--------------------------------------------------------------------------------------\n\nFor public IP instances, Google employees can temporarily access your Looker (Google Cloud core) instance for support purposes through the [**Support Access**](/looker/docs/admin-panel-general-support-access) setting.\n\nAccessing logs\n--------------\n\nFor instructions on viewing Looker (Google Cloud core) logs, see the [**View instance logs for Looker (Google Cloud core)**](/looker/docs/looker-core-logging) documentation page.\n\nFiling issues or feature requests\n---------------------------------\n\nFrom the Looker (Google Cloud core) documentation, click \"Send feedback\" near the top right of the page. This action will open a feedback form. Your comments will be reviewed by the Looker (Google Cloud core) team."]]
