SCM Latam provides 24/7 service for customers thanks to Google Cloud
About SCM Latam
SCM Latam is an expert workforce management firm focusing on productivity. With 20 years’ experience in Latin American issues, it has the know-how and technology to solve the most complex workforce management challenges.
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About Tigabytes
A Google partner in Latin America, Tigabytes helps companies digitally transition with SaaS solutions to ensure a real shift in work culture.
The company relies on cloud technology to increase the productivity of customers throughout Latin America using workforce management solutions.
Google Cloud results
- Increased infrastructure availability rate to 99.9%
- Faster data processing
- Helps to improve productivity and resource savings for customers
- Higher employee productivity
Significant improvement in data processing
Increasing team productivity is a key challenge for organizations from all over the world. That’s why SCM Latam’s goal is to bridge over that challenge along with Google Cloud.
This workforce management firm specializing in productivity decided to take another step in process digitalization and help customers improve their performance.
To achieve efficient time management, SCM Latam deployed Google Cloud’s technology in its services. As a result, it can create new procedures to handle workplace issues, such as fighting absenteeism, accurately processing hours worked for appropriate compensation, creating optimized schedules to meet specific demands, and allocating the right people to the right place at the right time.
Solutions such as Compute Engine, Cloud Run, and Cloud Functions have been essential to build new models and improve the quality of SCM Latam’s service for hundreds of customers throughout Latin America.
"From the moment we started using Google Cloud, we noticed technical and also business benefits, as using services from a prestigious brand has changed our positioning."
—Roberto Alfaro, General Manager, SCM LatamThe beginning of the journey to Google Cloud
In more than 20 years of history, SCM Latam has faced and overcome several challenges to keep growing. Today, thanks to the dedication and commitment of its hundreds of employees, the company is aware of the importance of meeting customer demands, as companies expect more and more from their trusted services every day.
Supported by Tigabytes, SCM Latam understood its priority had to be providing a service that wouldn’t require customers to have a datacenter hosted in robust servers. The company’s goal was accessing data easily, anywhere and anytime. The first step to achieve that goal was transforming SCM Latam’s infrastructure by creating two projects.
In the first, the workforce management software used by the company and its associated services were migrated to the cloud. As it is a monolithic platform, designed to work on-premise, SCM Latam used Compute Engine to boot servers and increase resources in the database.
The second project consisted of building MyPalTime, an app that uses Cloud Run as its main API and a few Cloud Functions features. They also deployed Compute Engine for other services running on autoscaling machines.
"Google Cloud provided a comprehensive solution with Compute Engine. We’re just one click away from deploying new services that used to take weeks or months to assess and upload."
—Sebastián Turén, Full Stack Engineer, SCM LatamThe cloud’s benefits
Since it began using cloud technology, SCM Latam has seen significant changes in its infrastructure that confirm the successful deployment of Google Cloud’s services.
One of the main benefits is the speed to deploy and manage services. As a result, the company can upload environments for customers in just minutes, increasing agility and significantly reducing deployment times.
The cloud also helps SCM Latam optimize resources, as it no longer needs to install new physical servers and can spend more time assessing new projects. As highlighted by Full Stack engineer Sebastián Turén, "being in the cloud allows us to keep programming new, better features without worrying about the support infrastructure they need."
With improved management, the company has managed to achieve a 99.9% monthly uptime rate and can quickly react to any events, as experts are able to connect and provide fast solutions.
Another benefit is a lower cost per employee per month, which in turn cuts prices for customers, making SCM Latam’s offerings more competitive.
Google Cloud’s solutions have provided their flexibility to the company’s products and services, boosting sales and profitability. Sebastián Turén points out that "we now offer a comprehensive service, with no issues or need to deal with our customers’ IT departments to upload and buy new servers."
In addition, monitoring analytics tools help maintain, update, and track the uptime of every company asset 24/7.
Thinking about the future
With the results it has already achieved, SCM Latam knows that, thanks to Google Cloud’s technology, it will always be able to grow with an eye on the business trends that force companies to become increasingly competitive in the market.
To keep growing, SCM Latam will continue deploying Google Cloud solutions to help increase the productivity of companies throughout Latin America.
"We’ve learned about the benefits and the tools, which help us provide a better service. We’re always on the lookout for more Google Cloud solutions so we can achieve that goal."
—Roberto Alfaro, General Manager, SCM LatamTell us your challenge. We're here to help.
Contact us
About SCM Latam
SCM Latam is an expert workforce management firm focusing on productivity. With 20 years’ experience in Latin American issues, it has the know-how and technology to solve the most complex workforce management challenges.
About Tigabytes
A Google partner in Latin America, Tigabytes helps companies digitally transition with SaaS solutions to ensure a real shift in work culture.