Looker Terms of Service

Last modified: August 19, 2021

If you are accessing the Services as a customer of an unaffiliated Google Cloud Platform reseller, if referenced in your agreement with your reseller, these terms govern your use of the Services and are applicable as between you and the reseller. If you signed an offline variant of this Agreement for use of the Services, the terms below do not apply to you, and your offline terms govern your use of the Services.

Google Agreement for Looker Products

This Google Agreement for Looker products (the "Agreement") is made and entered into between Google and the entity agreeing to these terms ("Customer"). "Google" has the meaning given at https://cloud.google.com/terms/google-entity.The Agreement consists of Part A (General Terms), Part B (Specific Terms), Part C (Definitions) any addenda (if applicable), and each Order Form, including any statements of work, and each amendment to any of the foregoing. This Agreement is effective as of the date of the last signature appearing on Customer's initial Order Form (the "Effective Date").

A. GENERAL TERMS

1. Services. Google will provide the Software and Services specified in an Order Form in accordance with this Agreement, including the SLAs, and Customer and its End Users may use the Services in accordance with Part B (Specific Terms).

2. Customer Obligations

  1. Consents. Customer is responsible for any consents and notices required to permit (a) Customer's use and receipt of the Services and (b) Google's accessing, storing, and processing of data provided by Customer (including Customer Data, if applicable) under this Agreement and the Order Form.
  2. Compliance. Customer will (a) ensure that Customer and its End Users' use of the Services complies with this Agreement, (b) use commercially reasonable efforts to prevent and terminate any unauthorized access or use of the Services, and (c) promptly notify Google of any unauthorized use of, or access to, the Services of which Customer becomes aware.
  3. Use Restrictions. Customer will not, and will not allow End Users to, (a) copy, modify, create a derivative work of, reverse engineer, decompile, translate, disassemble, or otherwise attempt to extract any of the source code of the Services (except to the extent such restriction is expressly prohibited by applicable law); (b) sell, resell, sublicense, transfer, or distribute the Services; (c) access or use the Services (i) for High Risk Activities; (ii) in a manner intended to avoid incurring Fees; (iii) for materials or activities that are subject to the International Traffic in Arms Regulations (ITAR) maintained by the United States Department of State; (iv) in a manner that breaches, or causes the breach of, Export Control Laws; or (v) to transmit, store, or process health information subject to United States HIPAA regulations except as permitted by an executed HIPAA BAA; (d) remove any copyright notices, trademarks or other proprietary notices or restrictions from the Services; (e) provide the Services on a time sharing, hosting, service provider or other similar basis, except as part of a Customer Application for External Business Purposes; (f) provide or obtain unauthorized access to the Services, including by sharing the log-on credentials for any End User with others; (g) circumvent any technical measures in the Software or Services; (h) conduct benchmarking tests or other comparative analysis of the Services for publication or disclosure to third parties or (i) disrupt the security, integrity or performance of the Services in any way.

3. Payment Terms.

  1. Payment. Google will invoice Customer for the Fees for the Services and TSS. Customer will pay all invoiced amounts by the Payment Due Date. Unless otherwise provided in this Agreement or required by law, Fees for Services are non-refundable. All payments are due in the currency described in the invoice. Wire transfer payments must include the bank information described in the invoice.
  2. Usage and Invoicing. Google's measurement tools will be used to determine Customer's usage of the Services. Each invoice will include data in sufficient detail to allow Customer to validate the Services purchased and associated Fees. If Customer exceeds the number of End Users, Scope of Use, or Deployment Attributes, Customer or Google will, upon becoming aware, promptly notify the other party and the parties agree to discuss in good faith the additional fees due by Customer to Google for such over-deployment. The agreed upon additional fees associated with the over-deployment will be memorialized in a new Order Form.
  3. Additional Usage. Customer may purchase additional Deployment Attributes (including adding End Users) during an Order Term by executing an additional Order Form. Such purchase will have a pro-rated term ending on the last day of the applicable Order Term. Deployment Attributes cannot be decreased during the Order Term.
  4. Taxes. Google will itemize any invoiced Taxes. Customer will pay invoiced Taxes unless Customer provides a valid tax exemption certificate. Customer may withhold Taxes if Customer provides a valid receipt evidencing the taxes withheld.
  5. Invoice Disputes. Customer must submit any invoice disputes to collections@google.com before the Payment Due Date. If the parties determine that Fees were incorrectly invoiced, then Google will issue a credit equal to the agreed amount.
  6. Overdue Payments.
    1. If Customer's payment is overdue, then Google may (i) charge interest on overdue amounts at 1.5% per month (or the highest rate permitted by law, if less) from the Payment Due Date until paid in full, and (ii) Suspend the Services.
    2. Customer will reimburse Google for all reasonable expenses (including attorneys' fees) incurred by Google in collecting overdue payments except where such payments are due to Google's billing inaccuracies.
  7. Suspension for Overdue Payment. Google may Suspend the Services under Section 3(f) (Overdue Payments) only if Customer's payment is overdue for more than 14 days after the Payment Due Date. Google will notify Customer at least 7 days before suspension.
  8. Purchase Orders. If Customer requires a purchase order number on its invoice, Customer will provide a purchase order number in the Order Form. If Customer does not provide a purchase order number, then (i) Google will invoice Customer without a purchase order number, and (ii) Customer will pay invoices without a purchase order number referenced. Any terms on a purchase order are void.

4. Intellectual Property.

  1. Intellectual Property Rights. Except as expressly described in this Agreement, this Agreement does not grant either party any rights, implied or otherwise, to the other's content or Intellectual Property. As between the parties, Customer retains all Intellectual Property Rights in Customer Data and Customer Applications, and Google retains all Intellectual Property Rights in the Services and Software.
  2. Feedback. At its option, Customer may provide feedback and suggestions about the Services to Google ("Feedback"). If Customer provides Feedback, then Google and its Affiliates may use that Feedback without restriction and without obligation to Customer.

5. Confidentiality.

  1. Use and Disclosure of Confidential Information. The Recipient will only use the Disclosing Party's Confidential Information to exercise its rights and fulfill its obligations under this Agreement and Order Form, and will use reasonable care to protect against the disclosure of the Disclosing Party's Confidential Information. Notwithstanding any other provision in this Agreement, the Recipient may disclose the Disclosing Party's Confidential Information (i) to its Delegates who have a need to know and who are bound by confidentiality obligations at least as protective as those in this Section 5 (Confidentiality); (ii) with the Disclosing Party's written consent; or (iii) subject to Section 5(b) (Legal Process), as strictly necessary to comply with Legal Process.
  2. Legal Process. If the Recipient receives Legal Process for the Disclosing Party's Confidential Information, the Recipient will: (i) promptly notify the Disclosing Party prior to such disclosure unless the Recipient is legally prohibited from doing so; (ii) attempt to redirect the third party to request it from the Disclosing Party directly; (iii) comply with the Disclosing Party's reasonable requests to oppose disclosure of its Confidential Information; and (iv) use commercially reasonable efforts to object to, or limit or modify, any Legal Process that the Recipient reasonably determines is overbroad, disproportionate, incompatible with applicable law, or otherwise unlawful. To facilitate the request in (ii), the Recipient may provide the Disclosing Party's basic contact information to the third party.

6. Marketing and Publicity. Customer may state publicly that it is a Google customer and display Google Brand Features in accordance with the Trademark Guidelines. Google may use Customer's name and Brand Features in online or offline promotional materials of the Services. Each party may use the other party's Brand Features only as permitted in this Agreement. Any use of a party's Brand Features will inure to the benefit of the party holding Intellectual Property Rights to those Brand Features.

7. Representations and Warranties. Each party represents and warrants that it (i) has full power and authority to enter into this Agreement and (ii) will comply with all laws and regulations applicable to its provision, receipt, or use of the Services, as applicable.

8. Disclaimer. Except as expressly provided for in this Agreement, to the fullest extent permitted by applicable law, Google (i) does not make any warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular use, noninfringement, or error-free or uninterrupted use of the Services or Software and (ii) makes no representation about content or information accessible through the Services.

9. Indemnification.

  1. Google Indemnification Obligations. Google will defend Customer and its Covered Affiliates, and indemnify them against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from an allegation that the Google Indemnified Materials used in accordance with the Agreement infringe the third party's Intellectual Property Rights.
  2. Customer Indemnification Obligations. Customer will defend Google and its Affiliates providing the Services and indemnify them against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from (i) any Customer Indemnified Materials or (ii) Customer's or an End User's use of the Services in breach of the AUP or the Use Restrictions.
  3. Indemnification Exclusions. Sections 9(a) (Google Indemnification Obligations) and 9(b) (Customer Indemnification Obligations) will not apply to the extent the underlying allegation arises from (i) the indemnified party's breach of this Agreement or (ii) a combination of the Google Indemnified Materials or Customer Indemnified Materials (as applicable) with materials not provided by the indemnifying party under this Agreement, unless the combination is required by this Agreement.
  4. Indemnification Conditions. Sections 9(a) (Google Indemnification Obligations) and 9(b) (Customer Indemnification Obligations) are conditioned on the following:
    1. Any indemnified party must promptly notify the indemnifying party in writing of any allegation(s) that preceded the Third-Party Legal Proceeding and cooperate reasonably with the indemnifying party to resolve the allegation(s) and Third-Party Legal Proceeding. If breach of this Section 9(d)(i) prejudices the defense of the Third-Party Legal Proceeding, the indemnifying party's obligations under Section 9(a) (Google Indemnification Obligations) or 9(b) (Customer Indemnification Obligations) (as applicable) will be reduced in proportion to the prejudice.
    2. Any indemnified party must tender sole control of the indemnified portion of the Third-Party Legal Proceeding to the indemnifying party, subject to the following: (A) the indemnified party may appoint its own non-controlling counsel, at its own expense; and (B) any settlement requiring the indemnified party to admit liability, pay money, or take (or refrain from taking) any action, will require the indemnified party's prior written consent, not to be unreasonably withheld, conditioned, or delayed.
  5. Remedies.
    1. If Google reasonably believes the Services might infringe a third party's Intellectual Property Rights, then Google may, at its sole option and expense, (A) procure the right for Customer to continue using the Services, (B) modify the Services to make them non-infringing without materially reducing their functionality, or (C) replace the Services with a non-infringing, functionally equivalent alternative.
    2. If Google does not believe the remedies in Section 9(e)(i) are commercially reasonable, then Google may Suspend or terminate the impacted Services.
  6. Sole Rights and Obligations. Without affecting either party's termination or Suspension rights, this Section 9 (Indemnification) states the parties' sole and exclusive remedy under this Agreement for any third-party allegations of Intellectual Property Rights infringement covered by this Section 9 (Indemnification).

10. Liability.

  1. Limited Liabilities.
    1. To the extent permitted by applicable law and subject to Section 10(b) (Unlimited Liabilities), neither party will have any Liability arising out of or relating to this Agreement for any
      1. indirect, consequential, special, incidental, or punitive damages or
      2. lost revenues, profits, savings, or goodwill.
    2. Each party's total aggregate Liability for damages arising out of or relating to this Agreement is limited to the Fees Customer paid under this Agreement during the 12 month period before the event giving rise to Liability.
  2. Unlimited Liabilities. Nothing in this Agreement excludes or limits either party's Liability for:
    1. death, personal injury, or tangible personal property damage resulting from its negligence or the negligence of its employees or agents;
    2. its fraud or fraudulent misrepresentation;
    3. its obligations under Section 9 (Indemnification) of Part A (General Terms);
    4. its infringement of the other party's Intellectual Property Rights;
    5. its payment obligations under this Agreement; or
    6. matters for which liability cannot be excluded or limited under applicable law.

11. Term and Termination.

  1. Agreement Term. This Agreement is effective from the Effective Date until it is terminated in accordance with its terms (the "Term").
  2. Termination for Convenience. Subject to any financial commitments in an Order Form or addendum to this Agreement, Customer may terminate this Agreement or an Order Form for convenience with 30 days' prior written notice to Google.
  3. Termination for Breach.
    1. Termination of an Order Form. Either party may terminate an Order Form if the other party is in material breach of this Agreement and fails to cure that breach within 30 days after receipt of written notice.
    2. Termination of this Agreement. Either party may terminate this Agreement if the other party (i) is in material breach of this Agreement and fails to cure that breach within 30 days after receipt of written notice, (ii) ceases its business operations, or (iii) becomes subject to insolvency proceedings and such proceedings are not dismissed within 90 days.
  4. Effects of Termination. If this Agreement terminates, then all Order Forms also terminate. If an Order Form terminates or expires, then after that Order Form's termination or expiration effective date, (a) all rights and access to the Services under that Order Form will terminate (including access to Customer Data, if applicable), and (b) Google will send Customer a final invoice (if applicable) for payment obligations under that Order Form. Termination or expiration of one Order Form will not affect other Order Forms.
  5. Survival. The following Sections will survive expiration or termination of this Agreement: Section 3 (Payment Terms), Section 4 (Intellectual Property), Section 5 (Confidentiality), Section 8 (Disclaimer), Section 9 (Indemnification), Section 10 (Liability), Section 11(d) (Effects of Termination), Section 12 (Miscellaneous) and Part C (Definitions).

12. Miscellaneous

  1. Notices. Under the Agreement, notices to Customer must be sent to the Notification Email Address and notices to Google must be sent to legal-notices@google.com. Notice will be treated as received when the email is sent. Customer is responsible for keeping its Notification Email Address current throughout the Term.
  2. Emails. The parties may use emails to satisfy written approval and consent requirements under this Agreement.
  3. Assignment. Neither party may assign this Agreement without the written consent of the other, except to an Affiliate where (i) the assignee has agreed in writing to be bound by the terms of this Agreement, (ii) the assigning party has notified the other party of the assignment, and (iv) if the Customer is the assigning party, the assignee is established in the same country as Customer. Any other attempt to assign is void.
  4. Change of Control. If a party experiences a change of Control other than an internal restructuring or reorganization, then (i) that party will give written notice to the other party within 30 days after the change of Control and (ii) the other party may immediately terminate this Agreement any time within 30 days after it receives that written notice.
  5. Force Majeure. Neither party will be liable for failure or delay in performance of its obligations to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, terrorism, riots, or war.
  6. Subcontracting. Google may subcontract obligations under this Agreement but will remain liable to Customer for any subcontracted obligations.
  7. No Agency. This Agreement does not create any agency, partnership, or joint venture between the parties.
  8. No Waiver. Neither party will be treated as having waived any rights by not exercising (or delaying the exercise of) any rights under this Agreement.
  9. Severability. If any part of this Agreement is invalid, illegal, or unenforceable, the rest of this Agreement will remain in effect.
  10. No Third-Party Beneficiaries. This Agreement does not confer any rights or benefits to any third party unless it expressly states that it does.
  11. Equitable Relief. Nothing in this Agreement will limit either party's ability to seek equitable relief.
  12. Governing Law. All claims arising out of or relating to this Agreement or the Services will be governed by California law, excluding that state's conflict of laws rules, and will be litigated exclusively in the federal or state courts of Santa Clara County, California; the parties consent to personal jurisdiction in those courts.
  13. Amendments. Except as specifically described otherwise in this Agreement, any amendment to this Agreement must be in writing, expressly state that it is amending this Agreement, and be signed by both parties.
  14. Independent Development. Nothing in this Agreement will be construed to limit or restrict either party from independently developing, providing, or acquiring any materials, services, products, programs, or technology that are similar to the subject of this Agreement, provided that the party does not breach its obligations under this Agreement in doing so.
  15. Entire Agreement. This Agreement states all terms agreed between the parties, and supersedes any prior or contemporaneous agreements between the parties relating to the subject matter of this Agreement. In entering into this Agreement, neither party has relied on, and neither party will have any right or remedy based on, any statement, representation, or warranty (whether made negligently or innocently), except those expressly described in this Agreement. This URL Terms are incorporated by reference into this Agreement.
  16. Conflicting Terms. If there is a conflict among the documents that make up this Agreement, then the documents will control in the following order (of decreasing precedence): the applicable Order Form, the Data Processing and Security Terms or Data Processing Amendment (as applicable), this Agreement, and the other URL Terms.
  17. Conflicting Languages. If this Agreement is translated into any other language, and there is a discrepancy between the English text and the translated text, the English text will control.
  18. Counterparts. The parties may execute this Agreement in counterparts, including facsimile, PDF, and other electronic copies, which taken together will constitute one instrument.
  19. Electronic Signatures. The parties consent to electronic signatures.
  20. Headers. Headings and captions used in this Agreement are for reference purposes only and will not have any effect on the interpretation of this Agreement.

13. Regional Terms Notwithstanding any conflicting terms in this Agreement:

  1. If "Google" means Google Asia Pacific Pte. Ltd.; Google Australia Pty Ltd.; Google Cloud Japan G.K.; Google Cloud Korea LLC; Google New Zealand Limited; or PT Google Cloud Indonesia, Customer agrees to the following modifications:
    1. Section 3(d) in Part A (General Terms) is replaced with the following:
      "d. Taxes. Google will itemize any invoiced Taxes. If Taxes must be withheld from any payment to Google, then Customer will increase the payment to Google so that the net amount received by Google is equal to the amount invoiced, without reduction for Taxes."
    2. The definition of "Taxes" under Part C (Definitions) is replaced with the following:
      "'Taxes' means all government-imposed taxes, as per the applicable law associated with the rendering and performance of the Services, including but not limited to any duties, customs duties, and any direct or indirect taxes, including any related penalties or interest, except for taxes based on Google's profit."
  2. If Customer's billing address is in all Asia Pacific regions (excluding Australia, Japan, India, New Zealand, Singapore) and all regions in Latin America (excluding Brazil), Customer agrees to the following modifications:
    1. Sub-Section (l) (Governing Law) in Section 12 (Miscellaneous) is replaced as follows:
      1. Governing Law; Arbitration.

        (1) ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY RELATED SOFTWARE OR SERVICES (INCLUDING ANY DISPUTE REGARDING THE INTERPRETATION OR PERFORMANCE OF THE AGREEMENT) ("Dispute") WILL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA, USA, EXCLUDING CALIFORNIA'S CONFLICTS OF LAWS RULES.

        (2) The parties will try in good faith to settle any Dispute within 30 days after the Dispute arises. If the Dispute is not resolved within 30 days, it must be resolved by arbitration by the American Arbitration Association's International Centre for Dispute Resolution in accordance with its Expedited Commercial Rules in force as of the date of this Agreement ("Rules").

        (3) The parties will mutually select one arbitrator. The arbitration will be conducted in English in Santa Clara County, California, USA.

        (4) Either party may apply to any competent court for injunctive relief necessary to protect its rights pending resolution of the arbitration. The arbitrator may order equitable or injunctive relief consistent with the remedies and limitations in the Agreement.

        (5) Subject to the confidentiality requirements in Subsection (7) below, either party may petition any competent court to issue any order necessary to protect that party's rights or property; this petition will not be considered a violation or waiver of this governing law and arbitration section and will not affect the arbitrator's powers, including the power to review the judicial decision. The parties stipulate that the courts of Santa Clara County, California, USA, are competent to grant any order under this Subsection (5) above.

        (6) The arbitral award will be final and binding on the parties and its execution may be presented in any competent court, including any court with jurisdiction over either party or any of its property.

        (7) Any arbitration proceeding conducted in accordance with this Section 12(l) (Governing Law; Arbitration) will be considered Confidential Information under Section 5 (Confidentiality) of Part A (General Terms), including: (i) the existence of, (ii) any information disclosed during, and (iii) any oral communications or documents related to, the arbitration proceedings. In addition to the disclosure rights under Section (Confidentiality) of Part A (General Terms), the parties may disclose the information described in this Subsection (7) to a competent court as may be necessary to file any order under Subsection (5) or execute any arbitral decision, but the parties must request that those judicial proceedings be conducted in camera (in private).

        (8) The parties will pay the arbitrator's fees, the arbitrator's appointed experts' fees and expenses, and the arbitration center's administrative expenses in accordance with the Rules. In its final decision, the arbitrator will determine the non-prevailing party's obligation to reimburse the amount paid in advance by the prevailing party for these fees.

        (9) Each party will bear its own lawyers' and experts' fees and expenses, regardless of the arbitrator's final decision regarding the Dispute.

  3. If "Google" means "PT Google Cloud Indonesia", Customer agrees to the following modifications:
    1. A new Sub-section (u) (Termination Waiver) is added to Section 12 (Miscellaneous) of Part A (General Terms) to read as follows:
      "u. Termination Waiver. The parties agree to waive any provisions under any applicable laws to the extent that a court decision or order is required for the cancellation of this Agreement."
    2. Sub-Section (q) (Conflicting Languages) in Section 12 (Miscellaneous) of Part A(General Terms) is replaced with the following:
      "q. Conflicting Languages. In the event this agreement is made in the Indonesian and the English language, both versions are equally authentic. In the event of any inconsistency or different interpretation between the Indonesian version and the English version, the parties agree to amend the Indonesian version to make the relevant part of the Indonesian version consistent with the relevant part of the English version.

B. SPECIFIC TERMS FOR LOOKER PRODUCTS

1. Using the Services.

  1. Use by Customer. Google will provide the Services to Customer by (a) providing access to an Instance for the Looker Hosted Deployment or (b) providing a license key for the Customer Hosted Deployment. Customer may only use the Services with databases and servers licensed and/or owned by Customer. Customer may configure the Services for Internal Business Purposes and External Business Purposes only to the extent authorized in the Order Form.
  2. Use by Affiliates. Customer Affiliates may (i) access and use the Services as End Users, subject to the terms of Customer's Order Form so long as Customer remains responsible for the Affiliates' compliance with the Agreement and the applicable Order Form, or (ii) execute a separate Order Form that incorporates this Agreement by reference
  3. External Business Users. If the Order Form includes PBL and the PBL Client is bound to a written agreement with Customer that is at least as protective of Google as the rights and obligations contained in this Agreement, then Customer may make the Services available for use by PBL Users, including by embedding the Services into a Customer Application; Customer may not accept, and acknowledges that Google will not be bound by, any terms or conditions with the PBL Client that modify, add to or change in any way the Agreement or Order Form.
  4. Customer Responsibilities. Customer will be solely responsible, and Google disclaims responsibility for any acquisition, implementation, support or maintenance of third-party products or services purchased by Customer that may interoperate with the Services.
  5. Beta Features. Google may make Beta Features available to End Users subject to the provisions in the Looker Service Specific Terms.

2. Data Processing and Security. To the extent Customer provides Google with access to Customer Data under this Agreement, the following will apply:

  1. Protection of Customer Data. Google will only access or use Customer Data to provide the Services and TSS ordered by Customer to Customer and will not use it for any other Google products, services, or advertising. Google has implemented and will maintain administrative, physical, and technical safeguards designed to protect the confidentiality, security, integrity, availability, and privacy of Customer Data stored in the Instance, as further described in the Data Processing and Security Terms. Notwithstanding any other provision of this Agreement or any other agreement related to the Services, Google will not be responsible for any breach or loss to the extent resulting from Customer's security configuration or Customer's administration of the Services.
  2. Data Processing and Security Terms. The Data Processing and Security Terms are incorporated by reference into this Agreement.

3. Services Use Review. Within 30 days of Google's reasonable written request, Customer will provide a sufficiently detailed written usage report listing the Deployment Attributes being used for each Scope of Use, the number and type of End Users using the Services during the requested period, and the Instance(s) deployed, along with the related license key(s). To the extent the usage reports can be measured by a ping from Google's license server, the ping will serve as the report. If there is a PBL deployment, Customer will provide a complete list of the software and applications where the Software and Services are deployed. If requested, Customer will provide reasonable assistance and access to information to verify the accuracy of any information provided to Google, which verification may include access to records relating to Customer's use of the Services. If the review indicates an underpayment, Customer will pay the additional Fees associated with the under payment.

4. Updates to Services and Terms.

  1. Changes to Services.
    1. Limitations on Changes. Google may update the Services, provided the updates do not result in a material reduction of the functionality, performance, availability, or security of the Services.
    2. Discontinuance. Google will notify Customer at least 12 months before discontinuing any Service (or associated material functionality), unless Google replaces such discontinued Service or functionality with a materially similar Service or functionality.
    3. Support. Google will continue to provide product and security updates, and TSS, until the conclusion of the applicable notice period under subsection 4.1.2 (Discontinuance).
  2. Changes to Terms. Google may update the URL Terms, provided the updates do not (a) result in a material reduction of the security of the Services, (b) expand the scope of or remove any restrictions on Google's processing of Customer Data as described in the Data Processing and Security Terms (if applicable), or (c) have a material adverse impact on Customer's rights under the URL Terms. Google will notify Customer of any material updates to URL Terms.
  3. Permitted Changes. Sections 4.1 (Changes to Services) and 4.2 (Changes to Terms) do not limit Google's ability to make changes required to comply with applicable law or address a material security risk, or that are applicable to Beta Features or new or pre-general availability Services, offerings, or functionality.

5. Temporary Suspension.

  1. Services Suspension. Google may Suspend Services if (a) necessary to comply with law or protect the Services or Google's infrastructure supporting the Services or (b) Customer or any End User's use of the Services does not comply with the AUP, and it is not cured following notice from Google.
  2. Limitations on Services Suspensions. If Google Suspends Services under Section 5.1 (Services Suspension), then (a) Google will provide Customer notice of the cause for Suspension without undue delay, to the extent legally permitted, and (b) the Suspension will be to the minimum extent and for the shortest duration required to resolve the cause for Suspension.

6. Technical Support. Unless otherwise agreed in an Order Form, Google will provide Looker Technical Support Services to Customer during the Order Term in accordance with the Looker Technical Support Services Guidelines. Customer is responsible for the technical support of its Customer Applications, including PBL Users using the Services for External Business Purposes.

7. Provision of Software. Google may make Software available to Customer in connection with Customer's use of the Services, including third-party software. Some Software may be subject to third-party license terms, which can be found at: https://looker.com/trust-center/legal/notices-and-acknowledgements.

8. Ceasing Software Use. If this Agreement or the Order Form terminates or expires, then Customer will stop using the Software.

9. Jumpstart Enablement Services. If Customer purchases Jumpstart Enablement Services, such Jumpstart Enablement Services will be provided in accordance with the Jumpstart Enablement Services Addendum, and specified in the Order Form.

10. Professional Services. If Customer purchases PSO Services, such PSO Services will be provided in accordance with the PSO Services Addendum, and specified in the Order Form.

11. Termination of Previous Agreements. If Customer has previously entered into an agreement for Google to provide the Software or Services, then that agreement will terminate on the Services Start Date, and this Agreement will govern the provision and use of the Services going forward.

C. DEFINITIONS

"Affiliate" means any entity that directly or indirectly Controls, is Controlled by, or is under common Control with a party.

"AUP" means the then-current acceptable use policy for the Services described at https://cloud.google.com/terms/aup (if applicable).

"BAA" or "Business Associate Agreement" is an amendment to this Agreement covering the handling of Protected Health Information (as defined in HIPAA).

"Beta Features" have the meaning set forth in the Looker Service Specific Terms.

"Brand Features" means each party's trade names, trademarks, logos, domain names, and other distinctive brand features.

"Confidential Information" means information that one party or its Affiliate ("Disclosing Party") discloses to the other party ("Recipient") under this Agreement, and that is marked as confidential or would normally be considered confidential information under the circumstances. Customer Data is Customer's Confidential Information. Confidential Information does not include information that is independently developed by the recipient, is shared with the recipient by a third party without confidentiality obligations, or is or becomes public through no fault of the recipient.

"Control" means control of greater than 50% of the voting rights or equity interests of a party.

"Covered Affiliate" means Customer's Affiliate using the Services (i) via an Order Form that is subject to the terms of this Agreement, and (ii) in compliance with the Agreement and the applicable Order Form.

"Customer Application" means a software program that Customer creates or hosts and that uses the Services. A Customer Application may be a website.

"Customer Data" means (a) all data in Customer's databases provided to Google by Customer or End Users via the Services and (b) all results provided to Customer or End Users for queries executed against such data via the Services.

"Customer Hosted Deployment" means the Software installed by or for Customer at Customer's premises or on a Customer-controlled server within a data center selected and managed by Customer. A Customer Hosted Deployment includes the In-Product Services.

"Customer Indemnified Materials" means Customer Data and Customer Brand Features.

"Data Processing and Security Terms" or "DPST" means the then-current terms describing data processing and security obligations with respect to Customer Data described at https://looker.com/trust-center/legal/customers/dpst.

"Delegates" means the Recipient's employees, Affiliates, agents, or professional advisors.

"Deployment Attributes" means the quantified usage of the Services as specified on an Order Form, which include, but are not limited to the number of Instances, End Users, API calls or other licensing attributes defined by the Scope of Use.

"Dispute" has the meaning set forth in Section 13 (Regional Terms) of Part A (General Terms).

"Documentation" means the user guides and manuals for the Services provided by Google for Customer's own internal use.

"End User" or "Customer End User" means an individual that Customer permits to use the Services. End Users may include employees of Customer's Affiliates or PBL Users.

"Export Control Laws" means all applicable export and re-export control laws and regulations, including (a) the Export Administration Regulations ("EAR") maintained by the U.S. Department of Commerce, (b) trade and economic sanctions maintained by the U.S. Treasury Department's Office of Foreign Assets Control, and (c) the International Traffic in Arms Regulations ("ITAR") maintained by the U.S. Department of State.

"External Business Purposes", "PBL" or "Powered by Looker" means use of the Services by or for the benefit of Customer's customers or clients and their users or other third parties.

"Fees" means the product of the amount of Services or Software ordered by Customer multiplied by the Prices, plus any applicable Taxes.

"Google Indemnified Materials" means the Services, Software and Google's Brand Features.

"High Risk Activities" means activities where the use or failure of the Services would reasonably be expected to result in death, serious personal injury, or severe environmental or property damage (such as the creation or operation of weaponry).

"HIPAA" means the Health Insurance Portability and Accountability Act of 1996 as it may be amended from time to time, and any regulations issued under it.

"including" means including but not limited to.

"In-Product Services" means the services hosted and made accessible by Google through the Software, specifically licensing data, configuration backups, system error reports, data actions and support tickets.

"Indemnified Liabilities" means any (a) settlement amounts approved by the indemnifying party, and (b) damages and costs finally awarded against the indemnified party by a court of competent jurisdiction.

"Instance" means one single configuration of the Software's administrative settings and application database, subject to the platform restrictions detailed in the Order Form. Each Instance requires a unique license key to operate. Multiple identically configured Instances running with separate configurations are considered separate instances.

"Intellectual Property" or "IP" means anything protectable by an Intellectual Property Right.

"Intellectual Property Right(s)" means all patent rights, copyrights, trademark rights, rights in trade secrets (if any), design rights, database rights, domain name rights, moral rights, and any other intellectual property rights (registered or unregistered) throughout the world.

"Internal Business Purposes" means use of the Services by or for the benefit of Customer's internal operations.

"Jumpstart Enablement Services" means enablement and training services described in the Order Form as Jumpstart Enablement Services Addendum. Jumpstart Enablement Services do not include PSO Services.

"Legal Process" means an information disclosure request made under law, governmental regulation, court order, subpoena, warrant, or other valid legal authority, legal procedure, or similar process.

"Liability" means any liability, whether under contract, tort (including negligence), or otherwise, regardless of whether foreseeable or contemplated by the parties.

"Looker Hosted Deployment" means the Software installed by Google on a web connected platform that is run in a third-party hosting facility designated by Google, unless otherwise agreed by the parties in an Order Form. A Looker Hosted Deployment includes the In-Product Services.

"Looker Service Specific Terms" means the then-current terms specific to the Services stated at https://looker.com/trust-center/legal/customers/service-terms.

"Looker Technical Support Services" or "TSS" means the then-current technical support service provided by Google to Customer under the Looker Technical Support Services Guidelines.

"Looker Technical Support Services Guidelines" or "TSS Guidelines" means the then-current technical support service provided by Google to Customer described at https://looker.com/trust-center/legal/customers/support-lss.

"Notification Email Address" means the email address(es) designated by Customer in the Order Form.

"Order Form" means an order form executed by Customer, or Customer Affiliate, and Google specifying the Services Google will provide to Customer under this Agreement.

"Order Term" means the period of time starting on the Services Start Date for the Services and continuing for the period indicated on the Order Form unless terminated in accordance with this Agreement.

"Payment Due Date" means 30 days from the invoice date.

"PBL Client" means (i) the PBL User or (ii) Customer's client that authorizes use of the Services by PBL Users.

"PBL User" is an individual authorized to use the Services for External Business Purposes as an End User subject to the terms of the applicable Order Form.

"Prices" means the then-current applicable prices for the Services or Software agreed to by Google and Customer in an Order Form or amendment to this Agreement. Prices do not include Taxes.

"PSO Services" means advisory and consulting services described in the PSO Addendum. PSO Services do not include Jumpstart Enablement Services.

"Scope of Use" means Customer's specific use case for the Services as defined in an Order Form, which may include limitations on Customer's use for Internal Business Purposes and/or External Business Purposes.

"Services" means an integrated platform, including cloud-based infrastructure (if applicable), and software components (including any associated APIs) that enables businesses to analyze data and define business metrics across multiple data sources. Services exclude Third Party Offerings.

"Services Start Date" means either the start date described in the Order Form or, in the absence of any such date, the date Google makes the Services available to Customer.

"SLA" or "Service Level Agreement" means the then-current service level agreements applicable to the Looker Hosted Deployment only, described at https://looker.com/trust-center/legal/sla-lss. (if applicable)

"Software" means any downloadable tools, including the licensed data platform provided under this Agreement, and any other computer software provided by Google for use in connection with the Services, and any copies, modifications, derivative works or enhancements thereto, excluding any Third-Party Offerings.

"Suspend" or "Suspension" means disabling or limiting access to or use of the Services or components of the Services.

"Taxes" means all government-imposed taxes, except for taxes based on Google's net income, net worth, asset value, property value, or employment.

"Third-Party Legal Proceeding" means any formal legal proceeding filed by an unaffiliated third party before a court or government tribunal (including any appellate proceeding).

"Third-Party Offerings" means (a) third-party services, software, products, and other offerings that are not incorporated into the Services or Software and (b) offerings identified in the "Third-Party Offerings" section of the Looker Service Specific Terms.

"Trademark Guidelines" means Google's Brand Terms and Conditions described at https://www.google.com/permissions/trademark/brand-terms.html.

"URL" means a uniform resource locator address to a site on the internet.

"URL Terms" means the AUP, Data Processing and Security Terms, the SLA, and the TSS.

"Use Restrictions" means the restrictions in Section (A)(2)(c) (Use Restrictions).

Jumpstart Enablement Services Addendum

This Jumpstart Enablement Services Addendum (the "Jumpstart Enablement Addendum") supplements and is incorporated into the Agreement between Google and Customer. Terms defined in the Agreement apply to this Jumpstart Enablement Addendum.

  1. Project Overview.

    1.1. Objective. Jumpstart Enablement Services are designed to help Customer learn to use the Services. Jumpstart Enablement Services include the following:

    1. kick-off meeting;
    2. Software and data review;
    3. Developer training;
    4. Recommendation summary report; and
    5. Business user training.

    1.2. Deliverables and Acceptance. There are no formal deliverables or acceptance criteria. Work is deemed accepted as it is performed.

  2. Roles and Responsibilities.

    2.1. Google Responsibilities. Google will assign an individual to assess Customer's needs and train Customer on how to use the Services (the "Google POC"). The Google POC will work with Customer's project manager to provide guidance to Customer on design, development, testing and deployment of Customer's applications using the Services.

    2.2. Customer Project Manager. Customer will assign a project manager who will be responsible for coordinating Customer resources and ensuring that any required resources are made available to Google to ensure timely delivery of the Jumpstart Enablement Services. Customer's project manager must have reasonable decision-making authority for work associated with the Jumpstart Enablement Services.

    2.3. Customer Data Analyst. Customer will assign a data analyst(s) who will work with the Google POC. Customer's data analyst(s) must have the appropriate technical skill set to deliver upon any work associated with the Jumpstart Enablement Services.

  3. No Personal Data. Customer acknowledges that Google does not need to process Personal Data to perform the Jumpstart Enablement Services. Customer will not provide Google with access to Personal Data unless the parties have agreed in a separate agreement on the scope of work and any terms applicable to Google's processing of such Personal Data.
  4. Issue Resolution. A party will notify the other party of any issue that may risk completion of the Jumpstart Enablement Services. The parties agree to work in good faith to resolve any issue in a timely manner. Issues will be resolved by the Google POC and Customer's project manager. The parties agree to escalate any issue(s) unresolved by the Google POC and Customer's project manager to senior management.
  5. Payment. Unless stated otherwise in the Order Form, Jumpstart Enablement Services Fees will be invoiced upon execution of an Order Form.
  6. Project Term and Modifications.

    6.1. Term. The Jumpstart Enablement Services will be completed within sixty (60) days of the kick off meeting. If in Google's reasonable discretion, the Jumpstart Enablement Services are not completed within the timeframe specified herein, the Jumpstart Enablement Services will: (a) end and be considered completed, and Customer will transition to TSS for any further assistance needed or (b) Customer will execute an additional Order Form, subject to additional fees, to extend the timeframe for the Jumpstart Enablement Services.

    6.2. Kick-Off Notice. Google requires at least three (3) business days advance notice by Customer prior to the kick-off meeting.

    6.3. Location. Unless otherwise stated in an Order Form, the Jumpstart Enablement Services will be performed remotely by the Google POC. If Google agrees to perform the Jumpstart Enablement Services at Customer's facilities, then (a) additional expenses may apply, and (b) Google will comply with Customer's reasonable onsite policies and procedures made known to Google in writing in advance.

    6.4. Hours of Operation. The Jumpstart Enablement Services will be performed during Google's business hours, based on the location of the Google POC.

  7. Additional Definition.

    "Personal Data" means personal data that (a) has the meaning given to it in the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 ("GDPR") and (b) would cause Google to be subject to GDPR as a data processor for Customer.

PSO Services Addendum

This Professional Services Addendum (the "PSO Addendum") supplements and is incorporated into the Agreement between Google and Customer. This PSO Addendum applies to the advisory and consulting services described in this PSO Addendum that are designed to help Customer use the Services described in the Agreement. Terms defined in the Agreement apply to this PSO Addendum.

  1. PSO Services.

    1.1. Provision of PSO Services. Google will provide PSO Services to Customer, subject to Customer fulfilling its obligations under Section 2.1 (Cooperation).

    1.2. Deliverables and Acceptance. There are no formal deliverables or acceptance criteria. PSO Services are deemed accepted as performed.

    1.3. Invoices and Payment. Unless stated otherwise in an Order Form, all Fees for PSO Services ordered under this PSO Addendum will be invoiced upon execution of the Order Form.

    1.4. Personnel. The parties will determine which respective Personnel will be designated to engage with the other party to perform the PSO Services. If either party requests a change of Personnel and provides a reasonable and legal basis for such request, then the requested party will use commercially reasonable efforts to replace the assigned Personnel with alternative Personnel.

    1.5. Location. The PSO Services, unless otherwise stated in an Order Form, will be performed remotely by Google Personnel. If Google agrees to perform PSO Services at Customer's facilities, then (1) additional expenses may apply and (2) Google will comply with Customer's reasonable onsite policies and procedures made known to Google in writing in advance.

    1.6. Hours of Operation. The PSO Services will be performed during Google's business hours, based on the location of assigned Google Personnel.

  2. Customer Obligations.

    2.1. Cooperation. Customer will provide reasonable and timely cooperation in connection with Google's provision of the PSO Services. Google will not be liable for a delay caused by Customer's failure to provide Google with the information, materials, consents, or access to Customer facilities, networks, or systems required for Google to perform the PSO Services. If Google informs Customer of such failure and Customer does not cure the failure within 30 days, then (a) Google may terminate any incomplete PSO Services and (b) in addition to Fees in Section 7(b) (Effect on Payment), Customer will pay actual costs incurred by Google for the cancelled PSO Services.

    2.2. No Personal Data. Customer acknowledges that Google does not need to process Personal Data to perform the PSO Services. Customer will not provide Google with access to Personal Data unless the parties have agreed in a separate agreement on the scope of work and any terms applicable to Google's processing of such Personal Data.

  3. Intellectual Property.

    3.1. Background IP. Customer owns all rights, title, and interest in Customer's Background IP. Google owns all rights, title, and interest in Google's Background IP. Customer grants Google a license to use Customer's Background IP to perform the PSO Services (with a right to sublicense to Affiliates and subcontractors). Except for the license rights under Section 3.2 (Google Technology), neither party will acquire any right, title, or interest in the other party's Background IP under this PSO Addendum.

    3.2. Google Technology. Google owns all rights, title, and interest in Google Technology. To the extent Google Technology is incorporated into any PSO Services project, Google grants Customer a limited, worldwide, non-exclusive, non-transferable license (with the right to sublicense to Affiliates) to use the Google Technology in connection with the project for Customer's Internal Business Purposes and, if applicable, its External Business Purposes, in conjunction with use of the Services during the Order Term. This PSO Addendum does not grant Customer any right to use materials, products, or services that are made available to Google customers under a separate agreement, license, or addendum.

  4. Warranties and Remedies.

    4.1. Google Warranty. Google will perform the PSO Services in a professional and workmanlike manner, in accordance with practices used by other service providers performing services similar to the PSO Services. Google will use Personnel with requisite skills, experience, and qualifications to perform the Services.

    4.2. Remedies. Google's entire liability and Customer's sole remedy for Google's failure to provide PSO Services that conform with Section 4.1 (Google Warranty) will be for Google to use commercially reasonable efforts to re-perform the PSO Services. Any claim that Google has breached the warranty as described in Section 4.1 (Google Warranty) must be made within 30 days after Google has performed the PSO Services.

  5. Indemnification.

    5.1. Indemnification Exclusions. Sections 9(a) (Google Indemnification Obligations) and 9(b) (Customer Indemnification Obligations) in Part A (General Terms) of the Agreement will not apply to the extent the underlying allegation arises from (a) modifications to the Google Indemnified Materials or Customer Indemnified Materials (as applicable) by anyone other than the indemnifying party or (b) compliance with the indemnified party's instructions, design, or request for customized features.

    5.2. Infringement Remedies. Section 9(e) (Remedies) in Part A (General Terms) of the Agreement also apply to the PSO Services project.

    5.3. Indemnified Materials. For the purposes of Section 9 (Indemnification) in Part A (General Terms) of the Agreement, "Customer Indemnified Materials" and "Google Indemnified Materials" have the meanings set forth in Section 12 (Additional Definitions) in this PSO Addendum.

  6. PSO Services Term and Modifications.

    6.1. Term. The Term of the PSO Services will be designated in the Order Form.

    6.2. Change Order. If Customer requires changes to the scope or timing of the PSO Services, Customer agrees to discuss such changes with Google. If Google, in its sole discretion, agrees to modify the scope of the PSO Services, the parties agree to work in good faith to memorialize the changes in an amended Order Form.

  7. Effects of Termination. If this PSO Addendum or an Order Form under this PSO Addendum expires or terminates, then:

    7.1 Effect on PSO Services. The rights under the Agreement granted by one party to the other regarding the PSO Services will cease immediately except as described in this Section 7 (Effects of Termination), and Google will stop work on the PSO Services.

    7.2 Effect on Payment. Customer will pay for (i) PSO Services, including work-in-progress, performed before the effective date of termination or expiration and (ii) any remaining non-cancellable Fees. Google will send Customer a final invoice for payment obligations under the Order Form.

    7.3 Survival. The following Sections of this PSO Addendum will survive expiration or termination of this PSO Addendum: 3 (Intellectual Property), 5 (Indemnification), 7 (Effects of Termination), and 12 (Additional Definitions).

  8. Issue Resolution. Each party's respective Personnel will notify the other party of any issues that may risk completion of the PSO Services. The parties agree to work in good faith to resolve any issue in a timely manner. The parties agree to escalate any issue(s) unresolved by Personnel to senior management.
  9. Hardware Assessment. If Customer requests Google to provide a sizing and performance evaluation of hardware as part of the PSO Services, as described in the Order Form, Customer acknowledges and agrees that such evaluation shall be provided by Google on an advisory and informational basis and Customer will remain solely responsible for ensuring that the platform's hardware capacity and scalability meets the requisite requirements.
  10. Insurance. During the Term of the Agreement, each party will maintain, at its own expense, appropriate insurance coverage applicable to performance of the party's respective obligations under the Agreement, including general commercial liability, workers' compensation, automobile liability, and professional liability.
  11. Termination of Previous Agreements. If Customer has previously entered into an agreement for Google to provide with similar professional services, then that agreement will terminate on the date of the last party's signature effectuating this PSO Addendum, and the Agreement will govern the provision and use of the PSO Services going forward.
  12. Additional Definitions.

    "Background IP" means all Intellectual Property Rights owned or licensed by a party (a) before the Effective Date of the applicable Order Form or (b) independent of the PSO Services.

    "Customer Indemnified Materials" means (a) Customer Background IP and any other information, materials, or technology provided to Google by Customer in connection with the PSO Services (in each case, excluding any open source software) and (b) Customer's Brand Features. Customer Indemnified Materials do not include Google Technology or deliverables.

    "Google Indemnified Materials" means (a) Google Technology (in each case, excluding any open source software) and (b) Google's Brand Features. Google Indemnified Materials do not include Customer Background IP.

    "Google Technology" means (a) Google Background IP; (b) all Intellectual Property and know-how applicable to Google products and services; and (c) tools, code, algorithms, modules, materials, Documentation, reports, and technology developed in connection with the PSO Services that have general application to Google's other customers, including derivatives of and improvements to Google's Background IP. Google Technology does not include Customer Background IP or Customer Confidential Information.

    "Personal Data" means personal data that (a) has the meaning given to it in the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 ("GDPR") and (b) would cause Google to be subject to GDPR as a data processor for Customer.

    "Personnel" means a party's and its Affiliates' respective directors, officers, employees, agents, and subcontractors.

    "PSO Services" means the advisory and consulting services described on the Order Form designed to help Customer use the Services described in the Agreement.