The following terms apply
only to the Service(s) indicated in the section title.
1. Chronicle SIEM
Models. Chronicle SIEM is available in one of the
following two service models, as specified in an Order
i. Data Ingestion.
Customers are charged a flat rate based on data ingestion
up to the Data Cap. The following terms apply to this
Limitations. Chronicle SIEM is only to be used for
Security Telemetry. Customer agrees that it will not
provide any data to Chronicle SIEM that is not Security
B. Overages. If
Customer exceeds its Data Cap, then Customer will purchase
an increase to its Data Cap. If Customer does not purchase
an increase to its Data Cap within fifteen (15) days of
notice from Google, then Google may terminate the
applicable Order Form(s) upon written notice to Customer.
Personnel. Customers are charged a flat rate per
each Covered Personnel. The following terms apply to this
Limitations. Chronicle SIEM is only to be used for
Network Telemetry and Third Party Telemetry. Customer
agrees that it will not provide any data to Chronicle SIEM
that is not Network Telemetry or Third Party Telemetry.
Customer further agrees to work with Google to filter
Customer Data that does not constitute Network Telemetry
or Third Party Telemetry.
Overages in the number of Covered Personnel are subject to
proportional increases in Customer’s Fees during an Order
Term based on any ten percent (10%) or more increase in
Covered Personnel from the number reported in an Order
Within 30 days of Google’s reasonable written request,
Customer will provide documentation establishing that the
number of Covered Personnel providing Customer Data to
Chronicle SIEM does not exceed the number reported in an
Order Form plus ten percent (10%).
b. Service Suspension. Google
may Suspend Customer’s access to Chronicle SIEM if
Customer does not comply with the data limitations
provisions in Section 1(a)(i)(A) and Section 1(a)(ii)(A)
(as applicable) of these Chronicle SIEM Service Terms, and
Customer’s non-compliance is not cured following notice
from Google within the Data Limitation Notice Period. If
Google Suspends Customer’s access to Chronicle SIEM under
this Section, then (i) Google will provide Customer notice
of Suspension without undue delay, to the extent legally
permitted, and (ii) the Suspension will be to the minimum
extent and for the shortest duration required to resolve
the cause for Suspension.
c. Data Period. Subject to
and in accordance with the Data Processing and Security
Terms, (i) Google will maintain Customer Data in Chronicle
SIEM for the Data Period, and (ii) Customer instructs
Google that it may delete Customer Data that is outside
the Data Period.
d. Third-Party Terms.
i. Third-Party Offerings. Customer must obtain
access to any Third-Party Offerings from the respective
provider (a “Third-Party Provider”). To the extent
Customer provides access to the Customer’s Account to a
Third-Party Offering or Third-Party Provider, Customer
explicitly consents and instructs Google to allow the
Third-Party Provider of any such Third-Party Offerings to
access Customer Data as may be required to interact with
Chronicle SIEM, including to copy Customer Data into or
out of Chronicle SIEM. For clarity, Third-Party Providers
are not Subprocessors (as defined in the Data Processing
and Security Terms).
A. Disclaimers. The
manner in which Third-Party Offerings and Third-Party
Providers transmit, use, store, and disclose Customer Data
is governed solely by the policies of such Third-Party
Offering and Third-Party Provider. To the extent permitted
under applicable law, Google will have no liability or
1. Customer’s use of a
Third-Party Offering, including any damage or loss caused
or alleged to be caused by or in connection with use of or
reliance on any such Third-Party Offering, actions or the
effect of actions that Customer authorizes Google to take
with respect to Third-Party Offerings and a Third-Party
Provider’s access to and use of Customer Data;
2. the privacy practices or
other actions of any Third-Party Offering or Third-Party
3. the accuracy,
availability, or reliability of any data, information,
content, services, advice, or statements made available in
connection with such Third-Party Offering.
and Warranties. Customer represents and warrants
that nothing in the Agreement, or Customer’s use of
Chronicle SIEM, will violate any agreement or terms with a
third party to which Customer is subject.
ii. Looker Terms.
Google uses Looker and BigQuery with Chronicle SIEM for
dashboarding and reporting features. Customer may only use
Looker and BigQuery as part of Chronicle SIEM subject to
any deployment, configuration, and use limitations
provided or described by Google. Google may make Software
available to Customer in connection with Customer’s use of
Looker, including third-party Software. Some Software may
be subject to third-party license terms, which can be
If Customer stops using Chronicle SIEM or Looker, then
Customer will also stop using the Software.
Notwithstanding any provision in these Chronicle SIEM
Service Terms, the then-current data processing and
security terms for Looker described at
are incorporated by reference in the Agreement and apply
to the storage and processing of Customer Data by Looker.
Customer’s access to Looker may be terminated by Google,
at any time, if Customer is found to be in breach of the
Agreement. Notwithstanding anything to the contrary in the
Agreement, as used in this Section 1(d)(ii) in these
Chronicle SIEM Service Terms, the term “Customer Data”
means (a) all data in Customer’s databases provided to
Looker by Customer or End Users via Chronicle SIEM, and
(b) all results provided to Customer or End Users for
queries executed against such data via Looker. Google’s
data location commitments under General Service Terms
Section 1 (Data) do not apply to Looker dashboarding and
e. Build Partners. The
following terms apply where Customer purchases Chronicle
SIEM as a Build Partner:
i. In the following
definitions in Section f (Additional Definitions) in these
Chronicle SIEM Service Terms, all references to Customer
will be replaced with End User(s): (A) Covered Personnel,
(B) Customer Network, (C) Network Telemetry, and (D) Third
ii. Customer may not use
Chronicle SIEM for internal purposes, unless Customer has
a separate Order Form for internal use; and
iii. In General Service Terms
Section 2 (General Software Terms): (A) End Users are
included in the definition of “Software Users”, and (B)
Customer may reproduce and use the Software ordered by
Customer on systems owned, operated, or managed by or on
behalf of End Users in accordance with (Y) the Agreement,
and (Z) if applicable, the Scope of Use, provided that
Customer will be liable for the acts and omissions of its
means an employee or contractor of Customer.
means the network used by Customer for internal business
purposes, and all applications, software, services, and
physical devices used for internal business purposes that
connect to such network.
“Data Cap” means the
amount of Customer Data that Customer is permitted to
provide to Chronicle SIEM through the Account on an annual
basis starting from the Service(s) Start Date, as
specified in an Order Form.
“Data Limitation Notice
Period” means either (a) 72 hours after Google’s
notice to Customer of non-compliance or (b) 7 days after
Google’s notice if Customer reasonably demonstrates to
Google that Customer is taking reasonable steps to remedy
“Data Period” means
the length of time that Customer Data will be available in
Chronicle SIEM, as specified in an Order Form. The Data
Period is calculated on a monthly rolling, lookback basis
from the current date using the event date/timestamp of
the Customer Data as read by the Chronicle SIEM. If not
specified in an Order Form, the Data Period is 12 months.
means the then-current Chronicle SIEM documentation made
available by Google to its customers for use with the
means a Customer that provides its own Customer
Applications that complement, enhance, or extend the reach
or functionality of Chronicle SIEM for use solely by End
Users. This would be applicable to Customer’s
participation in the Program under the Build Engagement
means Security Telemetry generated by devices that are
part of the Customer Network and does not include Security
Telemetry generated by anyone other than Covered
Personnel; for example Network Telemetry does not include
Security Telemetry generated by Customer’s customers or
“Program” means the
Google Cloud Partner Advantage Program as described in the
then-current Google Cloud Partner Advantage Guide,
(as may be updated or modified by Google from time to
means the metadata or other data that relates to
Customer’s or a Customer End User’s security posture and
that is produced by security related features, products,
Telemetry” means Security Telemetry Customer has
received from a third party that Customer uses for
purposes of securing the Customer Network.
2. Chronicle SOAR
a. Cooperation. To facilitate
Google’s performance of its obligations under the
Agreement and the proper provision of Chronicle SOAR,
Customer and its End Users will assist Google to provide
and share Performance Information at its disposal. If
Customer licensed Premium Software, Customer shall
facilitate Google’s remote access to the Premium Software
deployed at Customer’s site or premises for the purpose of
Google obtaining Performance Information. If Customer uses
Chronicle SOAR, Customer will allow Google to access
Customer’s account for the purpose of Google obtaining
Performance Information. To the extent that Customer fails
to provide the foregoing, Google shall be excused from the
performance of its obligations hereunder, insofar as such
performance is not possible due to Customer’s failure to
so provide the foregoing.
b. Output Data. Customer
assumes sole and exclusive responsibility: (i) for all
acts or omissions, that Customers or others on its behalf
engage in, in response to the Output Data; (ii) to
thoroughly review the Output Data frequently, check for
any alerts or warnings issued by the Premium Software or
Services, address the findings specified in the Output
Data and determine what actions are appropriate in light
thereof; and (iii) to carry out such actions as Customer
deems appropriate as a result of the Output Data. To the
extent permitted under applicable law, Google has no
responsibility or liability, regarding the Customer’s
reliance upon, or use of, the Output Data, Customer's
actions or omissions in connection with the Output Data,
or any consequences resulting therefrom.
c. Related Systems. Customer
acknowledges that given the nature of Chronicle SOAR
and/or Premium Software, the use, operation and
performance of Chronicle SOAR and/or Premium Software
relies on the availability and proper configuration of the
Related Systems. Customer acknowledges and agrees that in
order to use the Services and/or Premium Software,
Customer has to acquire and properly manage and configure
such Related Systems, at its own responsibility, cost and
means the then-current Chronicle SOAR documentation made
available by Google to its customers for use with the
Data” means the reports, alerts, notices and other
types of information and data that Chronicle SOAR and/or
Premium Software may generate.
Information” means the Output Data and any
information about Customer’s use of Chronicle SOAR and/or
Premium Software, including Chronicle SOAR and/or Premium
Software’s performance, compatibility, interoperability,
bugs, errors and malfunctions, in connection with
Customer’s use of Chronicle SOAR and/or Premium Software,
the architecture and layout of the Related Systems and
Chronicle SOAR and/or Premium Software’s functions and
processes as carried out with respect to the Related
means Customer’s IT systems that are directly or
indirectly connected with or monitored by Chronicle SOAR
and/or Premium Software.
a. Mandiant Solutions
i. Access to Mandiant
Solutions. Subject to the Agreement, payment of all Fees,
and any applicable Scope of Use, Customer may access and
use the Mandiant Solutions in accordance with the
Agreement and any Documentation, solely for its internal
1. Mandiant Security
Validation Solutions. The Security Validation
Solutions may only be used up to the purchased license
entitlement listed on the Order Form. Customers purchasing
the Validation on Demand version of the Security
Validation Solutions are licensed to use 1 actor to
conduct 1 assessment, as set forth in the Documentation,
and such use must occur within 1 year from the date of the
applicable Order Form. The term of the license will begin
on or shortly after the Order Form Effective Date (as
determined by Google).
2. Mandiant Automated
Defense. Customers may only use Mandiant Automated
Defense solely for the purpose of analyzing Customer Data
and rendering reports of the results of such analysis to
3. Mandiant Attack
Surface Management (ASM). Customers may only use
Mandiant ASM up to the purchased license entitlements on
the Order Form for the purpose of assessing the security
of Customer’s internet-facing assets.
Subscriptions. Customer may purchase different
Intelligence Subscriptions, as set forth in the
Documentation. Customer’s access to the Intelligence
Subscription(s) is provided through access keys or login
credentials, which may not be shared between Customer’s
End Users. Customer may not establish group accounts.
Google reserves the right to limit the number and/or
frequency of requests through the Intelligence
Subscriptions, as set forth in the Documentation. In
addition to any other rights under the Agreement, Google
may use technical measures to prevent over-usage or to
stop usage after any limitations are exceeded.
ii. Security Content.
1. License. Mandiant
Solutions may include access to certain defined files,
URLs, IP addresses, file hashes, commands, network traffic
samples and other artifacts that can be malicious and/or
represent real attacker behavior (“Security Content”).
Google grants to Customer a limited, non-transferable,
non-exclusive license to use the Security Content solely
in connection with the applicable Mandiant Solutions and
for no other purpose. Any Security Content obtained or
licensed from a third party and furnished through Google
or which Customer procures on its own will be deemed a
Third Party Offering under the Agreement. Google does not
warrant that any Security Content made available through
Mandiant Solutions will continue to be available
throughout the entire Term, and Google may add or remove
Security Content from time to time in its sole discretion.
Disclaimer. Customer understands that
Security Content includes live malware, including
ransomware, and that use of the Security Content in ways
not strictly described in the Documentation may cause
damage to Customer’s environment. Security Content is
provided “as-is” and Google makes no representations or
warranties regarding the Security Content and does not
guarantee or warrant that the Security Content will
cover all possible conditions, environments or controls.
Security Content is obtained from a variety of sources,
which may include known threat actors. To the maximum
extent permitted by applicable law, Customer assumes all
risk associated with use of the Security Content, and
acknowledges that Google has no obligation to ensure
Security Content will operate as intended.
3. Submission of Security
Content. Mandiant Solutions may allow Customer to
submit Security Content or other malware to Google.
Customer acknowledges that any Security Content or other
malware provided by Customer through the Mandiant
Solutions is not Customer Data, and may be used,
aggregated, analyzed and shared by Google to enhance the
products and services Google provides to its customers.
b. Mandiant Managed
i. Managed Services.
During the Order Term, Google will provide Managed
Services as set forth in the Documentation, according to
the volume of entitlements or licenses purchased by
Customer set forth in the applicable Order Form. Any
services Customer requests that are not described in the
Documentation will be performed at mutually agreed upon
rates. If the number of entitlements or licenses exceeds
the purchased volume reflected in the Order Form, Google
will notify Customer in writing, and will issue an invoice
for the next higher count at Google’s then-current rates
prorated for the remaining portion of the then-current
ii. Reseller and Partner
Purchases. If Customer receives Managed Services
via a Google authorized partner (a “Partner”), Customer
agrees that the Managed Services and any output of the
Managed Services, including reports, may be delivered to
Customer through the Partner. Notwithstanding anything to
the contrary in the Agreement, Customer authorizes Google
to disclose information related to the Managed Services
and Customer Data to Partner.
Responsibilities. Customer acknowledges and agrees
that (i) Managed Services are not an alternative to an
incident response engagement for an environment that is
compromised prior to the start of the Managed Services
Order Term, and (ii) Google’s ability to successfully
deliver the Managed Services is dependent on the
Customer’s ability to meet its responsibilities as
outlined in this Section 3(b)(iii). To the maximum extent
permitted by applicable law, Google will have no liability
for any failure to deliver the Managed Services that may
arise due to Customer’s refusal or failure to perform its
Requirements. Customer will be responsible for the
following: (i) providing network architecture diagrams,
physical, and logical access to Customer’s environment for
the sole purpose of deploying and configuring any Managed
Services supported technology (as may be defined in the
Documentation); (ii) upgrading pre-existing technology to
the minimum software version as referenced within the
Documentation; (iii) providing confirmation that all
technology within the Customer’s environment has been
successfully configured and connected to its network
according to the individual product’s system
administration guide and the configurations supported as
noted in the relevant product’s support terms; and (iv)
providing the ability to establish a persistent connection
to the Customer’s network within the designated port range
corresponding to the country from which the Managed
Services will be delivered.
Security. Customer will be responsible for the
following: (i) providing accurate information to Google
for provisioning access to (and removal of) Customer
personnel access to any portals associated with the
Managed Services; (ii) implementing and adhering to strong
password standards; (iii) providing accurate information
to Google for domain whitelisting; and (iv) reporting any
security issues related to the Managed Services (including
any available portals) to Google immediately.
Segment Exclusion. Customer will notify Google
if specific network segments will not require managed
defense monitoring. Customer must provide detailed
information regarding the specific network segment range
when possible (e.g. guest networks, testing environments).
Known Compromises. Customer will make a
reasonable effort to remediate any known compromises
reported by Google or third party vendors. Google may
choose to suppress alerts generated by known compromised
systems until such time as the compromise is remediated.
5. Time and Date
Settings. Customers will ensure that all supported
technology has accurate time and date settings, to help
ensure that time-supported alerts are accurately
categorized. Google will not be responsible for reporting
on alerts generated by supported technology that does not
have up to date time and date settings.
Notwithstanding anything to the contrary in the Agreement,
Google will have no obligation to provide the Managed
Services for (i) products or services that have been
declared end of support or that are not currently
supported; (ii) products or services that have no active
support in place; (iii) products or services for which
updates have not been applied; (iv) products or services
that have not been installed and deployed; or (v) products
or services that are misconfigured or incorrectly
deployed, which prevents the Managed Services from
monitoring. Customer acknowledges that to facilitate
Google’s efficient performance of the Managed Services,
Google may control some features and functionality of the
underlying products and services, including by applying
updates, and such features or functionality may not be
available for Customer’s independent use during the Order
Term of the Managed Services.
v. Protection of Customer
Data. For clarity, the Data Processing Addendum
applies to Mandiant Managed Services described in this
Section 3(b), in lieu of the Data Processing and Security
Terms applicable to Mandiant Solutions.
c. Mandiant Consulting
i. Provision of
Services. Google will provide Consulting Services,
including Deliverables, to Customer, subject to Customer
fulfilling its obligations under Section 3(c)(v) (Customer
ii. Invoices and
Payment. Customer will pay all Fees for Consulting
Services and some Fees may be non-cancellable, as
specified in the Order Form.
Google will determine which Personnel will perform the
Consulting Services. If Customer requests a change of
Personnel and provides a reasonable and lawful basis for
such request, then Google will use commercially reasonable
efforts to replace the assigned Personnel with alternative
iv. Compliance with
Customer’s Onsite Policies and Procedures. Google
Personnel performing Consulting Services at Customer’s
facilities will comply with Customer’s reasonable onsite
policies and procedures made known to Google in writing in
Customer will provide reasonable and timely cooperation in
connection with Google’s provision of the Consulting
Services. Google will not be responsible for a delay
caused by Customer’s failure to provide Google with the
information, materials, consents, or access to Customer
facilities, networks, or systems required for Google to
perform the Consulting Services. If Google informs
Customer of such failure and Customer does not cure the
failure within 30 days, then Google may terminate any
incomplete Consulting Services and Customer will pay
actual costs incurred by Google for the canceled
a. General. Customer will
reimburse expenses as specified in the applicable Order
b. Litigation Expenses. If
Google is required by applicable law, legal process or
government action to produce information, documents or
personnel as witnesses with respect to the Consulting
Services or the Agreement, Customer will reimburse Google
for any time and expenses (including reasonable external
and internal legal costs) incurred to respond to the
request, unless Google is itself a party to the proceeding
or the subject of the investigation.
vi. Protection of Customer
Data. For clarity, the Data Processing Addendum applies to
Mandiant Consulting Services described in this Section
3(c), in lieu of the Data Processing and Security Terms
applicable to Mandiant Solutions.
vii. Intellectual Property.
1. Background IP.
Customer owns all rights, title, and interest in
Customer’s Background IP. Google owns all rights, title,
and interest in Google’s Background IP. Customer grants
Google a license to use Customer’s Background IP to
perform the Consulting Services (with a right to
sublicense to Google Affiliates and subcontractors).
Except for the license rights under Sections 3(c)(vii)(2)
(Google Technology) and 3(c)(vii)(3) (Deliverables) below,
neither party will acquire any right, title, or interest
in the other party’s Background IP under the Agreement.
For clarity, Background IP is included in the definition
of “Indemnified Materials” for each party.
Technology. Google owns all rights, title, and
interest in Google Technology. To the extent Google
Technology is incorporated into Deliverables, Google
grants Customer a limited, worldwide, non-exclusive,
non-transferable license (with the right to sublicense to
Affiliates), for the maximum term permitted by applicable
law, to use the Google Technology in connection with the
Deliverables for Customer’s internal business purposes.
The Agreement (including these Service Specific Terms)
does not grant Customer any right to use materials,
products, or services that are made available to Google
customers under a separate agreement.
Google grants Customer a limited, worldwide,
non-exclusive, fully-paid, non-transferable license (with
the right to sublicense to Affiliates), for the maximum
term permitted by applicable law, to use and reproduce the
Deliverables for Customer’s internal business purposes.
viii. Warranties and
1. Google Warranty.
Google will perform the Consulting Services in a
professional and workmanlike manner, in accordance with
practices used by other service providers performing
services similar to the Consulting Services. Google will
use Personnel with requisite skills, experience, and
qualifications to perform the Consulting Services.
Google’s entire liability and Customer’s sole remedy for
Google’s failure to provide Consulting Services that
conform with Section 3(c)(viii)(1) (Google Warranty) will
be for Google to, at its option, (a) use commercially
reasonable efforts to re-perform the Consulting Services
or (b) terminate the Order Form and refund any applicable
Fees received for the nonconforming Consulting Services.
Any claim that Google has breached the warranty as
described in Section 3(c)(viii)(1) (Google Warranty) must
be made within 30 days following the date that Google has
performed the applicable Consulting Services.
Exclusions. General Terms Sections 9.1 (Google
Indemnification Obligations) and 9.2 (Customer
Indemnification Obligations) will not apply to the extent
the underlying allegation arises from (a) modifications to
the Google Indemnified Materials or Customer Indemnified
Materials (as applicable) by anyone other than the
indemnifying party or (b) compliance with the indemnified
party’s instructions, design, or request for customized
Remedies. The remedies described in General Terms
Section 9.5 (Remedies) also apply to Deliverables.
x. Survival. If the Agreement
or applicable Order Form expires or terminates, then the
following Sections of these Service Specific Terms will
survive for purposes of Consulting Services: 3(c)(vii)
(Intellectual Property), 3(c)(ix) (Indemnification),
3(c)(x) (Survival), and 3(f) (Additional Definitions).
xi. Insurance. During the
term of the Agreement, each party will maintain, at its
own expense, appropriate insurance coverage applicable to
performance of the party’s respective obligations under
the Agreement, including general commercial liability,
workers’ compensation, automobile liability, and
xii. No Publicity.
Notwithstanding anything in the Agreement to the contrary,
including Sections 6 (Marketing and Publicity) and 12.16
(Conflicting Terms) of the General Terms, neither party
will publicly disclose that Google is providing Mandiant
Consulting Services to Customer without the other party's
prior written consent in each instance.
d. Expertise On Demand.
On-Demand. Google will provide Customer with the
most current version of the Documentation that will
describe the Services that are available through the
Expertise On-Demand Subscription (“Expertise on Demand
Services” or “EOD”). Customer may order any of the
Expertise on Demand Services described in the
Documentation during the twelve month period beginning on
the Order Form Effective Date (the “Covered Period”). All
Expertise on Demand Services must commence within the
Covered Period, and must be requested within the time
frames set forth in the Documentation to allow for
scheduling so that Expertise on Demand Services may
commence prior to the end of the Covered Period.
ii. Units. Customer
will pay a fixed fee (the “Package Fixed Fee”) that
entitles Customer to a specific number of Expertise On
Demand Units (“Units”), all as set forth on the applicable
Order Form (“Unit Package”). The total Package Fixed Fee
will be invoiced on or about the Order Form Effective
Date. Each Expertise on Demand Service will draw down the
number of Expertise on Demand Units listed for that
Expertise on Demand Service in the Documentation. Customer
will make each request for Expertise on Demand Services in
writing as described in the Documentation. Customer may
purchase additional Units (“Additional Units”) during the
Covered Period. Additional Units must be used during the
Covered Period, and are non-cancelable and non-refundable.
Units may not be used for any Services not listed in the
EOD Documentation. Any technology fees and expenses will
be invoiced separately as set forth in the Documentation.
Units may be used to pay for such expenses.
iii. Updates to Expertise
on Demand Services. Customer acknowledges that
Google may update the Documentation from time to time, and
that the most current version of the Documentation
(including listings of Expertise on Demand Services and
Unit values) will apply to the Expertise on Demand
Services. Notwithstanding the foregoing, Google will
notify Customer at least twelve months in advance of
discontinuing any Expertise on Demand Service or
increasing the number of Units required for any Expertise
on Demand Service.
iv. Incident Response
Retainer. Subject to the terms governing Consulting
Services, Google will provide incident response services
(“Incident Response Services”) during the Covered Period,
as set forth in the Documentation. Incident Response
Services may include:
1. Computer security incident
2. Forensics, log and
advanced malware analysis.
3. Advanced threat actor
4. Advanced threat/incident
e. Training Services
Services. Subject to any Training Terms, Customer
may order Training Services for use in connection with
Mandiant products and services. The parties will mutually
agree upon delivery dates and location for Training
Services. All Training Services (including rescheduled
Training Services) must be scheduled and conducted within
one year from the date of the Order Form on which the
applicable Training Services were purchased.
1. Private Training.
Customer will request rescheduling of private Training
Services no less than two weeks in advance of the
scheduled start date. Google will use reasonable efforts
to reschedule Training Services, subject to availability,
and Customer will pay any expenses associated with the
rescheduling, including changing of travel plans.
2. Public Training.
If Customer cancels attendance at any public Training
Services, Customer will notify Google no later than two
(2) weeks before the date of the public Training Services,
and Google will issue Customer a credit for the amount
paid for the public Training Services. Customer will
notify Google of any substitution of a named attendee for
public Training Services. Google reserves the right to
refuse admittance to public Training Services to any
person, for any reason. If Google refuses admittance,
Google will refund the amount paid for that person’s
public Training Services. Google does not refund or credit
Fees paid for attendees who do not attend Training
Services or who leave before Training Services conclude.
Google reserves the right to cancel public Training
Services and provide a refund for any reason. Customer may
not record Training.
3. On Demand
Training. On-demand Training Services must be
completed within ninety days of the date of purchase.
Customer may not share or transfer Access credentials for
on-demand Training services.
f. Additional Definitions.
means all Intellectual Property Rights owned or licensed
by a party (a) before the effective date of the applicable
Order Form or (b) independent of the Services.
Addendum” means then-current terms describing data
processing and security obligations with respect to
Mandiant Managed Defense and Mandiant Consulting Services,
as described at
written reports that are created specifically for Customer
as a result of the Consulting Services provided under the
means the then-current Mandiant documentation made
available by Google to its customers for use with the
Services, as provided by Google upon Customer
means (a) Google Background IP; (b) all Intellectual
Property and know-how applicable to Google products and
services; (c) Indicators of Compromise; and (d) tools,
code, algorithms, modules, materials, documentation,
reports, and technology developed in connection with the
Services that have general application to Google’s other
customers, including derivatives of and improvements to
Google’s Background IP. Google Technology does not include
Customer Background IP or Customer Confidential
Compromise" or "Indicators" means
specifications of anomalies, configurations, or
other conditions that Google can identify within an
information technology infrastructure, used by
Google in performing the Services.
Services” or “Consulting Services” means
the then-current advisory and implementation services
in an applicable Order Form. Mandiant Consulting Services
do not include Training Services.
Services” or “Managed Services” means the
then-current managed detection and response services
or in the applicable Order Form.
means the then-current software or cloud-based services
or in the applicable Order Form.
“Order Form” means
an order form, statement of work, or other document issued
by Google under the Agreement, including data sheets
associated with Services described in the order form, and
executed by Customer and Google, specifying the Services
Google will provide to Customer.
“Personnel” means a
party’s and its Affiliates’ respective directors,
officers, employees, agents, and subcontractors.
“Services” means the
then-current Mandiant Solutions, Mandiant Managed
Services, and/or Mandiant Consulting Services, as
in the applicable Order Form. Services do not include
means education and certification services related to
Mandiant products and services for individual users, as
more fully described in an applicable Order Form. Training
Services do not include Deliverables.
means the then-current terms applicable to Training
Services provided to Customer by Google.