RecargaPay: Increasing team collaboration and cost predictability with Google Workspace
About RecargaPay
RecargaPay has been rated one of the top all-in-one payment platforms in Brazil, offering secure and easy access to mobile payment options and digital financial services for everyone.
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About SantoDigital
SantoDigital is an IT business consulting firm specialized in cloud services that aims to bring digital transformation to the Brazilian market.
Supported by SantoDigital, the company managed to expand the use of Google Workspace features under the Enterprise plan, boosting productivity and achieving a collaboration-first culture.
Google Cloud results
- Enabled a more extensive use of the solutions
- Enhanced security with detection of suspicious files and access audits.
- Easier onboarding of new employees with Sheets.
- Cost predictability and reduction.
Tools have been adopted by 100% of users
With offices in São Paulo (Brazil), Buenos Aires (Argentina), Miami (US), and other cities, RecargaPay is a superapp aimed at democratizing access to mobile financial services and payment options. This platform enables customers and merchants to perform critical transactions in an easy, convenient, and secure manner.
In such a diverse and competitive market, RecargaPay is always on the lookout for the best way to offer its services. To this end, the company has built a full payment ecosystem throughout the years, and its app is used as a large payment hub featuring various financial services, from account payments to Pix transactions using any credit card.
The company's tailoring to the evolving needs of customers and the market is also reflected internally. For example, during the COVID-19 pandemic, when RecargaPay employees were forced to work remotely, the company made this transition process easier with the help of Google Workspace tools, chosen by the organization since it was founded in 2010.
Employees' familiarity with these tools, along with single sign-on (SSO) authentication security and real-time collaboration on documents were some of the features supporting the transition to and adoption of the home-office model.
At RecargaPay, using Google Workspace brought many benefits, including storage availability, a great interaction among users, and a faster learning curve linked to the adoption of IT resources. The company first chose a basic plan, but encountered some limitations. As business expanded, the organization needed to upgrade its plan and further leverage all the features offered by these solutions.
"We were very familiar with the platform; however, at the beginning of 2021, the company went through a restructuring process. We decided to upgrade Google Workspace to meet the new demands we faced as a consequence of our significant growth, and this involved expanding the use of collaboration services. That's why we chose the Enterprise plan."
—Claudio Sonoda, IT Manager, RecargaPaySupport throughout the migration to Enterprise
The support provided by partner SantoDigital was key in choosing the plan that best suited RecargaPay's needs. Enhancing collaboration among users and making work easier were some of the benefits pursued with the licensing change.
For the organization, the main differentials of the Enterprise plan were Google Meet's videocalls, supporting up to 500 participants and including features such as recording, attendance tracking, noise canceling, advanced security controls, and many other advantages.
Based on these and other benefits, the company decided to upgrade to Enterprise. The agreement was signed in the first half of 2021, and the journey has been completely seamless. Initially, 400 seats were acquired, as the new plan was adopted by 100% of employees. There was no need to migrate data and elements, as they were already stored in Google Workspace.
Regular meetings between RecargaPay and SantoDigital teams were important to get everyone on the same page regarding transformations to come.
"RecargaPay's migration was a complete success, resulting in a set of best practices for the teams. They highlight actions to enhance users' knowledge, focused on operating efficiency and security."
—Júlio Figueiredo, Account Manager, SantoDigitalA better use of solutions
Thanks to unlimited storage features included in the Enterprise plan, the company now has no restrictions when it comes to storing emails and documents. Furthermore, solution integration is one of the aspects of Google Workspace that RecargaPay values the most.
"Gmail and Calendar are the most widely used tools. Meet is also part of our daily routine and is highly useful for internal meetings. Nowadays, our templates are fully provided in Docs and Slides. For the onboarding of new employees, we leverage data from Sheets, and we also use Forms across our organization."
—Claudio Sonoda, IT Manager, RecargaPayFixed pricing per user led to cost predictability and savings, even as the company grew. In addition, with Meet's current features, the team holds strategic meetings with all employees three or four times a year.
Other relevant benefits relate to security, as the new plan offers specific settings to detect suspicious files and also access-related audit features. The company also implemented a two-step authentication process to ensure data validation.
Security was also enhanced through certificates, which provide more environment transparency and reliability. Finally, users leverage Google Workspace for authentication purposes and logging into other systems.
"Constantly focusing on increasing the maturity of Google Workspace's use was essential for RecargaPay to improve its productivity and collaboration processes, as well as to boost financial efficiency and achieve a direct business impact. Today, employees feel more productive as they have a collaboration ecosystem that is seamlessly integrated into the company's culture," SantoDigital's Account Manager explains.
The company is now planning to enhance its use of Sheets. Employees have even taken part in a recent masterclass: an employee with expertise in the tool came up with the initiative of giving a short presentation to colleagues. This is another example of how the use of Google Workspace keeps evolving positively for RecargaPay's day-to-day business and team members.
Tell us your challenge. We're here to help.
Contact us
About RecargaPay
RecargaPay has been rated one of the top all-in-one payment platforms in Brazil, offering secure and easy access to mobile payment options and digital financial services for everyone.
About SantoDigital
SantoDigital is an IT business consulting firm specialized in cloud services that aims to bring digital transformation to the Brazilian market.