Davinci builds a 360º corporate onboarding platform using Google Cloud’s technology
About Davinci
Davinci is a Google Cloud Premier Partner that has been working to digitally transform organizations for over a decade. Using Google’s technologies, the company develops digital tools that speed up business and improve digital experiences for users and organizations.
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Contact usWith One ID, the company has improved user experience in internal and external business processes in a simple, efficient, and secure way.
Google Cloud results
- Cost savings of up to 40%
- Customer onboardings increased by 70%
- Time spent on process management reduced from weeks to minutes
- Increased productivity
- High platform availability rate - 99.95%
Cost savings and improved user experience
Davinci, a Colombian company with over a decade’s experience in the tech industry, helps its customers grow using Google Cloud’s technology.
The company develops solutions to help other organizations adapt to cloud technology and enhance their business. To do this, Davinci incorporated Google Cloud products that allow it to optimize processes and improve user experience.
One of Davinci’s main challenges is helping all companies perform their digital-onboarding processes securely in minutes. To achieve this, the company built One ID.
It is a Google Cloud-powered SaaS platform that helps conduct corporate digital-onboarding processes with identity validation, make queries about legal precedents and criminal records, and sign agreements electronically, all from a single platform and a single point of contact with customers.
One ID is Davinci’s answer to an issue that first appeared in the financial sector and then became commonplace in other industries: the need to onboard users to every process and procedure in an organization without wasting time or losing connection, while customizing every step of the way.
"Today’s users are looking for simpler, more secure processes and a single point of contact. As a result of these trends, we believed we could help digitize manual processes aided by Google Cloud."
—Fernanda Lascano Lozada, One ID Business Manager, DavinciStep-by-step digitization
Davinci believes it is essential to deliver an agile, easy-to-use service that streamlines organizational processes above all else.
To that end, the company needs a robust platform, analytics dashboards with Cloud SQL data migrated and centralized in BigQuery, and secure data and file storage in Cloud Storage to prevent malware attacks.
"One of our main technological challenges has been handling the database and allowing users to access their information easily and quickly. Cloud SQL has been crucial for that."
—Santiago Guerrero Narváez, Senior Developer, DavinciFirebase and its authentication integrations allow Davinci to use app accounts as an identity authentication method, so customers can log on without having to provide their personal data again.
App Engine and Cloud SQL play a key role in generating One ID’s APIs. As for Cloud Run, it allows users to make queries securely, as the data is protected by pre-scanning to detect malware.
Bolstered by its progress in these aspects, Davinci is confident in its ability to expand its services for customers. To face these new challenges, the company also leverages tools including BigQuery, Cloud Scheduler, Cloud Build, Google Kubernetes Engine, Cloud Logging, and Dataflow.
The benefits of cloud technology
Google Cloud’s tools have led Davinci into a new phase of innovation and increased productivity among its work teams.
From a technical standpoint, the company’s services have improved their performance and scalability, as the number of customers can be scaled in Google Cloud by providing faster, simpler solutions. Shorter delays in platform availability also enable real-time customer service.
In addition, the platform’s high availability rate (99.95%) means universal, uninterrupted access can be provided; wherever users are, they can always access it in a safe environment.
This also eliminates the need to monitor system capability and plan infrastructure resizing processes thanks to architecture flexibility. As a result, Davinci can automatically increase and reduce its computing power.
Regarding security, Google Cloud’s tools not only bring peace of mind through the platform, but also accelerate compliance processes for the financial sector’s regulation framework, helping organizations keep up with those mechanisms without the need to generate new processes.
This growth process has led to increased customer satisfaction and a better customer experience due to time and cost savings from using the One ID platform.
For instance, procedures that used to take weeks are now performed in minutes with Google Cloud’s tools. As highlighted by Fernanda Lascano Lozada, "we have achieved cost savings of up to 40% using Google Cloud to launch One ID."
But that was not all: today, One ID customers such as Fiduciaria Bogotá, Credicorp, and Koggi save 10,500 hours of employee work on average, which can be spent generating value with other activities.
As for its own productivity, Davinci has noticed that its teams complete their tasks more easily and perform better when using Google Workspace’s products.
"Collaborative work has become a vital tool for me. The ability to work collectively on a single document in real time is very important for our company, and so is Google Meet, which has kept us connected throughout and since the pandemic."
—Fernanda Lascano Lozada, One ID Business Manager, DavinciDavinci expects to continue adopting Google Cloud’s tools to keep growing and keep up with its customers’ growth. That is why the company is planning to add AI and big data tools to deliver more customized experiences.
Tell us your challenge. We're here to help.
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About Davinci
Davinci is a Google Cloud Premier Partner that has been working to digitally transform organizations for over a decade. Using Google’s technologies, the company develops digital tools that speed up business and improve digital experiences for users and organizations.