Google Cloud Platform Services: Technical Support Services Guidelines

The following technical support services guidelines ("Guidelines") apply to agreements where Google provides Google Cloud Platform (as described at and related technical support to Customer (as amended from time to time, the "Agreement"). Capitalized terms used but not defined in these Guidelines have the meanings given to them in the Agreement.

Please note that Technical Support Services Guidelines Version 1.2 will apply to Customer’s use of Bronze, Silver, Gold, or Platinum Support; Technical Support Services Guidelines Version 2.0 will solely govern Customer’s use of either Role-Based Support or Enterprise Support, as described below. Both versions are provided below. By accepting these terms, you agree to both versions.

Regardless of any other statement in the Agreement or these Guidelines, Google does not offer TSS to Customer for any Firebase features, including those listed in the Google Cloud Platform Services Summary. Google will instead provide Customer with Firebase Support for any Firebase features.

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