Google Cloud Platform Services: Technical Support Services Guidelines

Last modified: May 17, 2021

The following technical support services guidelines ("Guidelines") apply to agreements where Google provides Google Cloud Platform (as described at and related technical support to Customer (as amended from time to time, the "Agreement"). Capitalized terms used but not defined in these Guidelines have the meanings given to them in the Agreement.

Regardless of any other statement in the Agreement or these Guidelines, Google does not offer Technical Support Services (“TSS”) to Customer for Cloud Identity or Orbitera features (including those listed in the Google Cloud Platform Services Summary), for which Google will instead provide Customer, as applicable: (a) support for Cloud Identity in accordance with the Cloud Identity Technical Support Services Guidelines (available at and (b) Orbitera Support for any Orbitera features. Google offers TSS to Customer for Firebase services, except as described in the Firebase Technical Support Services Guide (available at