Exam Terms and Conditions
Last modified: September 18, 2023
Below are the Exam Terms and Conditions that are presented to all candidates during the exam registration process. During registration, candidates will click to accept all Exam Terms and Conditions.
No Shows, Cancellation, and Reschedule Policy
- If you do not show up for your exam, your exam fee is forfeited and you will not receive a refund.
- Fees may be charged for late rescheduling or late cancellation, and may vary depending on the Google partner administering the exam (each an “Exam Partner”). Details of such fees will be provided when you register for a Google certification exam with an Exam Partner.
Retake Policy
- The Retake Policy varies by exam:
- Cloud Digital Leader certification exam: You have a maximum of ten attempts within a one year period and must wait at least 14 days between each failed attempt.
- Associate and Professional certification exams: You have a maximum of four attempts in a two year period. If you don't pass the exam, you can take it again after 14 days. If you don't pass the second time, you must wait 60 days before you can take it a third time. If you don't pass the third time, you must wait 365 days before taking it a fourth time.
- You may attempt the exam in multiple languages, but each attempt regardless of language counts toward the total permissible attempts and the waiting period between attempts still applies.
- Payment is required each time you take an exam.
- Attempting to circumvent this Retake Policy by registering under a different name or any other means is prohibited and will result in a denied or revoked certification.
Recertification Policy - See Section 1.d of the Exam Terms and Conditions
Exam Content Update Policy - See Section 1.e of the Exam Terms and Conditions
Exam Terms and Conditions
PLEASE REVIEW THESE TERMS CAREFULLY AS THEY ARE SUBJECT
TO CHANGE, AND MAY HAVE CHANGED RECENTLY. These Exam Terms and Conditions (the "Terms")
govern participation in the Google Cloud Certification
Program (the “Program”) and are entered into
between the individual agreeing to these terms ("you")
and Google, LLC (or the Google entity referenced in the
applicable Order Form, if any)(“Google” or “we”),
organized under the laws of the State of Delaware, USA,
and operating under the laws of the USA, with its
primary offices at 1600 Amphitheatre Parkway, Mountain
View, California 94043. The Terms are effective as of
the date you click to acknowledge and agree to them
below. If you do not agree to the Terms, you may not
participate in the Program. 1. Program Description. The Program assesses
individuals to determine whether they meet Google
Cloud’s proficiency standards in technical skills
related to Google Cloud. a. As part of the Program, you will take
a certification assessment (an "Exam") to
demonstrate your knowledge and skill in the content area
assessed by the Exam. b. Google Exam Policies. To
participate in the Program, you must comply with all
policies applicable to the Program and made available to
you by Google
(“Google Program Policies”),
including the Retake Policy. The Google Program Policies
may change from time to time. It is your responsibility
to review the Google Program Policies before you take an
Exam. c. Certifications. If you pass
an Exam, you will receive a digital certificate (a
“Certification”) after Google has validated
your score. The Cloud Digital Leader and Associate Cloud
Engineer certifications are valid for three years from
the certification date of issue. The Professional Cloud
Certifications are valid for two years from the date of
issue. d. Renewal / Recertification. To
renew your Certification status (a
“Recertification”), you must retake and pass
the applicable Exam. You may attempt Recertification no
earlier than the date that is 60 days before your
Certification expiration date (the “Recertification
Eligibility Date”). Attempts at Recertification
before the applicable Recertification Eligibility Date
may be rejected and Exam fees forfeited. Exam fees and
the Retake Policy apply to all Recertification attempts.
If you pass the Cloud Digital Leader and Associate Cloud
Engineer certifications, you will extend your
certification’s validity for three years from the
certification date of issue. The Professional Cloud
Certification will be valid for two years from the date
of issue. For purposes of the Program, this paragraph is
the “Recertification Policy.” e. Changes to Exam Content. You
acknowledge that Google may update or modify the content
of an Exam at any time to reflect changes to Google
Cloud technology or to preserve the integrity of the
Program. For purposes of the Program, this paragraph is
the “Exam Content Update Policy.” 2. Eligibility. a. Age. You must be 18 years of
age or older to be eligible for any Google Cloud
Platform Exam. b. Trade Compliance. You are not
eligible to participate in the Program if: i. You are a resident of,
or ordinarily reside in, Cuba, Crimea, Iran, North
Korea, Syria, Russia, Belarus, or the regions Donetsk
People’s Republic or Luhansk People’s Republic; or ii. Your participation in
the Program would otherwise be prohibited by applicable
export controls and sanctions programs. 3. Confidential Information. The content of
the Exam, including questions, answers, or any
communication, oral or written, regarding or related to
the Exam is Google’s confidential information
("Confidential Information"). You will not disclose or
transmit Confidential Information to any other person.
You may use Exam content only for the purpose of taking
the Exam to demonstrate your knowledge and skill in the
content area assessed by the Exam. You may not use Exam
content for any other purpose, including publishing,
copying, selling, posting, downloading or transmitting
any Exam content, in whole or in part, by any means for
any purpose. 4. Use of a Certification. You may use a
Certification only to represent that you as an
individual are accredited, certified, or credentialed by
Google for passing an Exam. Corporate or other
non-individual entities or organizations are not
eligible to use Certifications to represent themselves
as accredited, certified, or credentialed by Google. You
may use a Certification only in accordance with the
then-current Google Brand Feature Guidelines, which are
located at the following URL:
https://www.google.com/permissions/guidelines.html.
5. Prohibited Behavior. a. To participate in the Program, you
must not: i. Provide false
identification ii. Provide invalid payment
iii. Provide or accept
improper Exam assistance iv. Copy Exam content in
any format v. Remove Exam content or
materials in any format from a testing center vi. Share Exam content in
any format (including content that you memorize) with
anyone else, including through online posts, discussion
groups, forums, chat rooms, or blogs vii. Use or access any
unauthorized Exam content shared by someone else,
including content that you find online, in discussion
groups, forums, chat rooms, or blogs viii. Misrepresent your
Certification status or your Exam results or score
report ix. Engage in harassing,
threatening, or physically or verbally abusive behavior
towards Exam facilitators, proctors, other Program or
support staff, or other examinees or Program
participants x. Otherwise violate these
Terms b. During an Exam, you may not: i. Read Exam content out
loud ii. Take notes of any kind
iii. Intentionally disrupt
other examinees iv. Talk to or communicate
with anyone who is not the Exam facilitator or proctor
v. Use any Exam aid,
including books, paper, writing instruments or phones
vi. Leave the view of the
camera (for online proctoring) The acts listed in clauses a. and b. of this section
are “Prohibited Behaviors”. If Google discovers that you have engaged in any
Prohibited Behavior or reasonably determines that your
conduct otherwise risks the integrity of the Program,
Google may, in addition to any other legal remedies: (i)
suspend any Exam you are taking, (ii) invalidate the
results of any Exam you have taken, (iii) invalidate and
revoke any or all of your Certifications, and (iv)
suspend or permanently bar you from participating in the
Program, including taking or retaking Exams. 6. Online Proctoring Invalidation. Google may
suspend an Exam or invalidate the results of such Exam
if: a. Your video quality interferes with
effective proctoring, including loss of video or poor
resolution b. Your audio quality interferes with
effective proctoring, including loss of audio, poor
audio, or excessive background noise c. An unauthorized person is present in
the secure Exam area d. You use an unauthorized test aid, such
as a prohibited keystroke or series of keystrokes (print
screen, copy, paste, etc.) 7. Governing Law. All claims arising out of or
relating to these Terms will be governed by the laws of
the State of California, excluding its conflict of laws
rules, and will be litigated exclusively in the federal
or state courts of Santa Clara County, California, USA;
you and Google consent to personal jurisdiction in those
courts. To the extent that applicable local law prevents a
claim from being resolved in California court, then such
claim may be filed in your local courts. To the extent
that applicable local law prevents your local court from
applying California law to resolve such claims, then
such claims will be governed by the applicable local
laws of your country, state, or other place of
residence. If you’re a consumer living in the EEA, you may also
file disputes regarding online purchases using the
European Commission’s Online Dispute Resolution
platform, which we accept if required by law. For individual residents of Québec, all claims arising
out of or relating to these Terms will be governed by
the laws of the province of Québec and the laws of
Canada applicable in that province, excluding its
conflict of laws rules, and will be litigated
exclusively in the courts of the province of Québec,
Canada; you and Google consent to personal jurisdiction
in those courts. 8. EEA Consumer Protection Notice. If you live
in the EEA and you have agreed to these Terms, then EEA
consumer laws provide you with a legal guarantee. Under
this guarantee, Google is liable for any lack of
conformity that you discover within two years of
Google’s provision of the certification services
described in the Terms. Your national laws may provide
you with an even longer guarantee. Your rights under
these legal guarantees are not limited by any other
commercial guarantees that we provide. If you want to
make a guarantee claim, please contact us at
https://support.google.com/a/contact/certification.
If you’re an EEA-based consumer, this service is by law
subject to an automatic right of withdrawal for 14 days
from the date of the conclusion of the contract. To
exercise the right of withdrawal, you must inform us
(Google Commerce Limited, c/o Customer Support, Gordon
House, Barrow Street, Dublin 4, Ireland, country
specific telephone numbers to support consumers at the
end of this page,
cert-support@google.com)
of your decision to withdraw from this contract by an
unequivocal statement (e.g. a letter sent by post or an
e-mail). You don’t need to give a reason for your
withdrawal and your withdrawal is within the deadline if
you send us the withdrawal request before the withdrawal
period expires. 9. Google Cloud Certification Program Privacy
Policy. Google collects and processes your
personal information in order to administer the Exam to
you and to enable your participation in the Program. All
personal information collected in connection with the
Program is referred to as "Exam Information."
The Google Privacy Policy
describes how Google treats personal information,
including the Exam Information, when you use Google's
products and services. Additional privacy practices
specific to Exam Information are described in the
Google Cloud Certification Program Privacy Notice.
The Google Privacy Policy and Google Cloud Certification
Program Privacy Notice are not part of these Terms, but
we encourage you to read them to better understand how
you can update, manage, export and delete your Exam
Information. 10. Changes to Terms. Google may periodically
update these Terms. Changes to the Terms will be
effective immediately if they are (a) non-material; (b)
applicable to new features of the Program; or (c)
required by applicable law. All other material changes
to the Terms will become effective 30 days after Google
notifies you of the relevant change(s). If you do not
agree to any new Terms, you should cease your
participation in the Program. Notwithstanding the foregoing, for individual residents
of Québec, upon 30 days notice, Google may periodically
update these Terms. If you do not agree to the new
Terms, you may cease your participation in the Program.
If you have not yet taken your Exam, you may request a
refund within 30 days. Below you will find country specific telephone numbers
to support consumers. Austria +43800100458 Belgium +32080058206 Bulgaria +35980014447 Croatia +3858007746 Cyprus +35780077349 Czechia +420800701538 Denmark +4580400289 Estonia +3728005352 Finland +3580800523230 France +33805980300 Germany +498006270970 Greece +3080044147500 Hungary +36680987465 Ireland +3531800832665 Italy +39800089705 Latvia +37180205374 Lithuania +370880031454 Luxembourg +35280040253 Malta +35680065002 Netherlands +318002525537 Poland +48800702378 Portugal +351800600044 Romania +40800885811 Slovakia +421800500126 Slovenia +38680081099 Spain +34900906442 Sweden +460200125384