This page describes tips that you might find helpful if you run into problems using Google Compute Engine.
For help troubleshooting specific issues, see one of the following sections:
- For steps to troubleshoot general issues with instances, such as if your instance doesn't start up, see General Troubleshooting.
- For steps to troubleshoot issues with Windows instances, see Troubleshooting Windows Instances.
Viewing different response formats
The gcloud command-line tool performs most of its actions by making REST
API calls. The pretty-printed results show only the most important information
returned by any specific command. To see the different response formats,
use the --format flag which displays the response in different output formats,
including json, yaml, and text. For example, to see a list of instances in
JSON, use --format json:
gcloud compute instances list --format json
Viewing gcloud compute logs
The gcloud tool creates and stores logs in a log file that you
can query, located at $HOME/.config/gcloud/logs. To see the latest log file on
a Linux-based operating system, run:
$ less $(find ~/.config/gcloud/logs | sort | tail -n 1)
The log file includes information about all requests and responses made using
the gcloud compute tool.
Selecting resource names
When selecting names for your resources, keep in mind that these friendly-names may be visible on support and operational dashboards within Google Compute Engine. For this reason, it is recommended that resource names that do not expose any sensitive information.
Communicating between your instances and the Internet
An instance has direct Internet access only if it has an
external IP address.
An instance with an external IP can always initiate connections to the Internet.
It can also receive connections, provided that a
firewall rule is configured to allow
access. You can add a custom firewall
rule to the default VPC network, or add a new network
with custom firewalls. In addition, you can set up a network proxy
within the VPC network environment in order to provide proxied access from
an instance without an external IP address.
Note that idle TCP connections are disconnected after 10 minutes. If your instance initiates or accepts long-lived connections with an external host, you should adjust TCP keep-alive settings on your Compute Engine instances to less than 600 seconds to ensure that connections are refreshed before the timeout occurs. The following examples set the keep-alives to one minute (60 seconds). Note that applications running on Linux systems need to explicitly set the SO_KEEPALIVE socket option on TCP connections to enable TCP keep-alive (see also Linux TCP Keepalive HOWTO).
Compute Engine instance or Linux client
Run the following command:
$ sudo /sbin/sysctl -w net.ipv4.tcp_keepalive_time=60 net.ipv4.tcp_keepalive_intvl=60 net.ipv4.tcp_keepalive_probes=5
To ensure that the settings survive a reboot, add the settings to your /etc/sysctl.conf file.
Mac OSX client
Run the following command:
$ sudo sysctl -w net.inet.tcp.always_keepalive=1 net.inet.tcp.keepidle=60000 net.inet.tcp.keepinit=60000 net.inet.tcp.keepintvl=60000
Windows client
Under the registry path HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\, add the following settings, using the DWORD data type, or edit the values if the settings already exist:
KeepAliveInterval: 1000 KeepAliveTime: 60000 TcpMaxDataRetransmissions: 10
Accessing Google Compute Engine as a different SSH user
By default, the gcloud compute command-line tool uses the $USER variable to
add users to the /etc/passwd file for connecting to virtual machine instances
using SSH. You can specify a different user using the
--ssh-key-file PRIVATE_KEY_FILE flag when running the gcloud compute ssh
command. For example:
gcloud compute ssh example-instance --ssh-key-file my-private-key-file
See the
gcloud reference documentation for
more information.
Interacting with the serial console
You can enable interactive access to an instance's serial console so you can connect and troubleshoot instances through the serial console.
To learn more, read Interacting with the Serial Console.
Avoiding packet fragmentation to instances built from custom images
The VPC network has a maximum transmission unit (MTU) of 1460
bytes for Linux images and Windows Server images. Operating system
images provided by Compute Engine are configured with the
appropriate MTU, so no action is required if you're using one of those
images. For custom images, set the MTU to 1460 for custom Linux
images and Windows Server images to avoid the increased latency and
packet overhead caused by fragmentation.
When creating client applications that communicate with Compute Engine instances over UDP sockets, send a maximum payload of 1432 bytes to avoid fragmentation.
