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Getting support

If you encounter a problem using Vector Search, there are two ways to get support. In either case, include the following details in your communication:

The command or code you ran that triggered the problem.
The environment in which you ran the command or code. For example, did you run it in a Compute Engine instance or in an on-premises computer?
The behavior you observed and how it differs from what you expected.

Create a Cloud Customer Care ticket

If you have a Customer Care package, you can file a support ticket. For information about getting a Cloud Customer Care package, see Customer Care.

In the Google Cloud console, navigate to the Cases page.

Go to Cases
Click Create case.
- In the Title field, type Vector Search.
- In the Category field, select Machine Learning.
- In the Component field, select Vector Search.
- In the Description field, provide the requested information and respond to the questions. Be sure to include relevant details, such as project / index / operation id, error messages etc.
- Click Submit.

Ask the community

Alternatively, you can get support using one of the following public channels.

For client SDK related questions, file an issue on GitHub.
For other support questions, post them to the google-cloud-vertex-ai tag in Stack Overflow.