Hilton Hhonors: helping guests book the perfect room

About Hilton Hhonors

With more than 570 locations across six continents, Hilton Hotels & Resorts provide an authentic and contemporary experience for guests worldwide. As one of the most recognized names in the industry, travelers all over the world have been saying “Take me to the Hilton” for almost a century.

Industries: Travel & Hospitality
Location: United States

Hilton Hotels wanted to enhance the room selection process and increase customer experience during digital check-in for its HHonors members. Hilton also wanted to let users see the exact view they’ll experience when they get to their hotel room.

Google Maps Platform Results

  • Creating a connected experience strengthens the guest relationship and he is more likely to return and to tell others about it
  • Through technology, Hilton makes it easier for guests to find the perfect hotel room, have an unforgettable stay and come back to another Hilton property
  • Users of the Hhonors application can access 4,600 hotels and resorts including Indoor Maps and Street View

Hilton has seen 2,000,000+ Android app downloads

"With a spirit of constant innovation, we’re always looking for new ways to enhance the guest experience. One way we’re doing so is by developing an enhanced version of the Hilton HHonors app with the Google Maps Platform. We're developing a proof of concept iPhone app with functionality we built to enhance the room selection process during digital check-in… Through technology, we're hoping to make it easier for people to find the perfect room, have an unforgettable stay and come back for another adventure."

Virginia Suliman, Vice President of Digital Design and Development, Hilton Worldwide

With the Hilton HHonors app, guests can select the hotel and exact room, identify nearby points of interest and destinations. By integrating Street View panaromas into the app, guests are able to see the exact view they’ll experience when they arrive at the hotel. For example, a user could virtually look out the hotel room window on the app and select the room that overlooks a park or a quiet street corner.

About Hilton Hhonors

With more than 570 locations across six continents, Hilton Hotels & Resorts provide an authentic and contemporary experience for guests worldwide. As one of the most recognized names in the industry, travelers all over the world have been saying “Take me to the Hilton” for almost a century.

Industries: Travel & Hospitality
Location: United States
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