In Your Workdesk, the My Cases tab contains cases assigned to you,
your role, or cases where you're mentioned.
View case details
To view more details about a specific case, click View Details next to
the case. This opens the View Details side drawer, which displays
additional case details, including the highlighted information. If you need
further details or want to configure a service-level agreement (SLA),
click Go to case.
Access SLAs for alerts
To view SLAs for alerts for a specific case, hold the pointer over SLA for Alerts.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-12 UTC."],[],[],null,[]]
SLA for Alerts.