In Your Workdesk, the My Cases tab contains cases assigned to you, your
role, or cases where you are mentioned.
Viewing case details in the side drawer
To view more details about a specific case, click View Details next to
the case. This will open the View Details side drawer, which displays
additional case details, including the highlighted information. If you need even
more detailed information or want to configure a service-level agreement (SLA),
click Go to case.
Accessing SLAs for alerts
To view SLAs for alerts for a specific case, hold the pointer over SLA for Alerts.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-02-03 UTC."],[],[]]
SLA for Alerts.
