Upgrade remote agents

Supported in:

This article shows you how to perform a standard upgrade of remote agents. The standard upgrade procedure may take up to five minutes.

For information on performing a major upgrade of remote agents, see:

Upgrade remote agent (1.4.2 and above)

  • Navigate to Soar Settings > Advanced > Remote Agents.
  • Click the Update Available button. This button is disabled if there are no upgrades.
  • Click info to confirm the updated version.

Upgrade remote agent (1.4.1 and below)

  • Navigate to Settings > Advanced > Remote Agents.
  • Double-click the agent.
  • Disable the agent and then refresh the page.
  • After the status is disabled, double-click the agent again and enable it.
  • When the agent is live, click info to confirm the updated version.
Note: When using high availability, you need to upgrade the primary agent first and then secondary agent.