Collect BeyondTrust Remote Support logs
Supported in:
This parser handles syslog messages from BeyondTrust Remote Support, transforming them into UDM format. It processes both CEF and non-CEF formatted logs, extracting fields, performing data transformations, and mapping them to the appropriate UDM fields, including principal, target, and security result details.
Before you begin
- Ensure that you have a Google Security Operations instance.
- Ensure that you are using Windows 2016 or later, or a Linux host with systemd.
- If running behind a proxy, ensure firewall ports are open.
Get Google SecOps ingestion authentication file
- Sign in to the Google SecOps console.
- Go to SIEM Settings > Collection Agents.
- Download the Ingestion Authentication File.
Get Google SecOps customer ID
- Sign in to the Google SecOps console.
- Go to SIEM Settings > Profile.
- Copy and save the Customer ID from the Organization Details section.
Install Bindplane Agent
- For Windows installation, run the following script:
msiexec /i "https://github.com/observIQ/bindplane-agent/releases/latest/download/observiq-otel-collector.msi" /quiet - For Linux installation, run the following script:
sudo sh -c "$(curl -fsSlL https://github.com/observiq/bindplane-agent/releases/latest/download/install_unix.sh)" install_unix.sh - Additional installation options can be found in this installation guide.
Configure Bindplane Agent to ingest Syslog and send to Google SecOps
- Access the machine where Bindplane is installed.
Edit the
config.yamlfile as follows:receivers: tcplog: # Replace the below port <54525> and IP <0.0.0.0> with your specific values listen_address: "0.0.0.0:54525" exporters: chronicle/chronicle_w_labels: compression: gzip # Adjust the creds location below according the placement of the credentials file you downloaded creds: '{ json file for creds }' # Replace <customer_id> below with your actual ID that you copied customer_id: <customer_id> endpoint: malachiteingestion-pa.googleapis.com # You can apply ingestion labels below as preferred ingestion_labels: log_type: SYSLOG namespace: BeyondTrust_Remote_Support raw_log_field: body service: pipelines: logs/source0__chronicle_w_labels-0: receivers: - tcplog exporters: - chronicle/chronicle_w_labelsRestart the Bindplane Agent to apply the changes:
sudo systemctl restart bindplane
Configure Syslog export from BeyondTrust Remote Support
- Sign in to your BeyondTrust Remote Support.
- Go to Security > Appliance Administration.
- Go to the Syslog section and set the following values:
- Remote Syslog Server: enter the hostname or IP address of the syslog host server (Bindplane). In this field, you can add up to three syslog servers.
- Message format: select RFC 5424.
- Port: enter the port of the syslog host server (Bindplane).
- Click Submit.
UDM Mapping
| Log field | UDM mapping | Logic |
|---|---|---|
| account:expiration | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "account:expiration" field in the raw log. |
| account:email:locale | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "account:email:locale" field in the raw log. |
| command_shell_is_whitelist | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "ssions:command_shell_is_whitelist" field in the raw log. |
| datetime | read_only_udm.metadata.event_timestamp.seconds | The value is parsed from the "datetime" field in the raw log and converted to a Unix timestamp. |
| dtPostTime | read_only_udm.metadata.event_timestamp.seconds | The value is parsed from the "dtPostTime" field in the raw log and converted to a Unix timestamp. |
| event | read_only_udm.metadata.product_event_type | The value is taken from the "event" field in the raw log. |
| host | read_only_udm.principal.hostname | The value is taken from the "host" field in the raw log. |
| id | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "id" field in the raw log. |
| license_pool:id | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "license_pool:id" field in the raw log. |
| login_schedule:timezone | read_only_udm.target.location.country_or_region | The value is taken from the "login_schedule:timezone" field in the raw log. |
| old_account:email:address | read_only_udm.target.user.email_addresses | The value is taken from the "old_account:email:address" field in the raw log. |
| old_account:failed_logins | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_account:failed_logins" field in the raw log. |
| old_display_number | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_display_number" field in the raw log. |
| old_login_schedule:timezone | read_only_udm.target.location.country_or_region | The value is taken from the "old_login_schedule:timezone" field in the raw log. |
| old_permissions:api:reporting | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:api:reporting" field in the raw log. |
| old_permissions:jump_item_role:default:id | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:jump_item_role:default:id" field in the raw log. |
| old_permissions:jump_item_role:default:name | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:jump_item_role:default:name" field in the raw log. |
| old_permissions:jump_item_role:teams:id | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:jump_item_role:teams:id" field in the raw log. |
| old_permissions:jump_item_role:teams:name | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:jump_item_role:teams:name" field in the raw log. |
| old_permissions:presentations:control:status | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:presentations:control:status" field in the raw log. |
| old_permissions:public_sites:templates:status | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:public_sites:templates:status" field in the raw log. |
| old_permissions:reporting:presentation_reports | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:reporting:presentation_reports" field in the raw log. |
| old_permissions:reporting:support_reports | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:reporting:support_reports" field in the raw log. |
| old_permissions:reporting:vault_reports | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:reporting:vault_reports" field in the raw log. |
| old_permissions:support | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support" field in the raw log. |
| old_permissions:support:accept_team_sessions:status | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:accept_team_sessions:status" field in the raw log. |
| old_permissions:support:bomgar_button:change_public_sites:status | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:bomgar_button:change_public_sites:status" field in the raw log. |
| old_permissions:support:bomgar_button:personal:deploy:status | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:bomgar_button:personal:deploy:status" field in the raw log. |
| old_permissions:support:bomgar_button:team:manage | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:bomgar_button:team:manage" field in the raw log. |
| old_permissions:support:bomgar_button:team:manage:status | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:bomgar_button:team:manage:status" field in the raw log. |
| old_permissions:support:ios_content | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:ios_content" field in the raw log. |
| old_permissions:support:jump:local | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:jump:local" field in the raw log. |
| old_permissions:support:jump:local:status | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:jump:local:status" field in the raw log. |
| old_permissions:support:jump:remote | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:jump:remote" field in the raw log. |
| old_permissions:support:jump:remote:status | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:jump:remote:status" field in the raw log. |
| old_permissions:support:rdp:local | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:rdp:local" field in the raw log. |
| old_permissions:support:rdp:local:status | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:rdp:local:status" field in the raw log. |
| old_permissions:support:rdp:remote | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:rdp:remote" field in the raw log. |
| old_permissions:support:rdp:remote:status | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:rdp:remote:status" field in the raw log. |
| old_permissions:support:session_assignment:idle_timeout | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:session_assignment:idle_timeout" field in the raw log. |
| old_permissions:support:session_assignment:idle_timeout:status | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:session_assignment:idle_timeout:status" field in the raw log. |
| old_permissions:support:session_assignment:session_limit | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:session_assignment:session_limit" field in the raw log. |
| old_permissions:support:session_assignment:session_limit:status=forbid_override | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:session_assignment:session_limit:status=forbid_override" field in the raw log. |
| old_permissions:support:session_keys | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:session_keys" field in the raw log. |
| old_permissions:support:status | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:status" field in the raw log. |
| old_permissions:support:team_share | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:team_share" field in the raw log. |
| old_permissions:support:team_transfer | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:team_transfer" field in the raw log. |
| old_permissions:support:vnc:local | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:vnc:local" field in the raw log. |
| old_permissions:support:vnc:local:status | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:vnc:local:status" field in the raw log. |
| old_permissions:support:vnc:remote | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:vnc:remote" field in the raw log. |
| old_permissions:support:vnc:remote:status | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_permissions:support:vnc:remote:status" field in the raw log. |
| old_private_display_name | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_private_display_name" field in the raw log. |
| old_provider:id | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_provider:id" field in the raw log. |
| old_provider:name | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "old_provider:name" field in the raw log. |
| permissions:jump_item_role:default:id | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "permissions:jump_item_role:default:id" field in the raw log. |
| permissions:jump_item_role:default:name | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "permissions:jump_item_role:default:name" field in the raw log. |
| permissions:jump_item_role:teams:id | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "permissions:jump_item_role:teams:id" field in the raw log. |
| permissions:jump_item_role:teams:name | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "permissions:jump_item_role:teams:name" field in the raw log. |
| provider:id | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "provider:id" field in the raw log. |
| provider:name | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "provider:name" field in the raw log. |
| reason | read_only_udm.security_result.description | The value is taken from the "reason" field in the raw log and appended to the description field with the prefix " - Reason:". |
| sEventID | read_only_udm.metadata.product_event_type | The value is taken from the "sEventID" field in the raw log. |
| sIpAddress | read_only_udm.principal.ip | The value is taken from the "sIpAddress" field in the raw log. |
| sLoginName | read_only_udm.principal.user.userid | The value is parsed from the "sLoginName" field in the raw log. If the field contains a domain, the domain is extracted and mapped to read_only_udm.principal.namespace. |
| sMessage | read_only_udm.security_result.description | The value is taken from the "sMessage" field in the raw log. The parser extracts the text within the quotes and maps it to the description field. |
| sOriginatingAccount | read_only_udm.principal.user.userid | The value is parsed from the "sOriginatingAccount" field in the raw log. If the field contains a domain, the domain is extracted and mapped to read_only_udm.principal.namespace. |
| sOriginatingApplicationComponent | read_only_udm.principal.application | The value is taken from the "sOriginatingApplicationComponent" field in the raw log and appended to the application field within parentheses after the value from sOriginatingApplicationName. |
| sOriginatingApplicationName | read_only_udm.principal.application | The value is taken from the "sOriginatingApplicationName" field in the raw log. |
| sOriginatingSystem | read_only_udm.principal.hostname | The value is taken from the "sOriginatingSystem" field in the raw log. |
| session_policy:id | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "session_policy:id" field in the raw log. |
| session_policy:name | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "session_policy:name" field in the raw log. |
| session_policy:purpose | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "session_policy:purpose" field in the raw log. |
| site | read_only_udm.target.hostname | The value is taken from the "site" field in the raw log. |
| status | read_only_udm.security_result.summary | The value is taken from the "status" field in the raw log and appended to the summary field. |
| support:jump:local | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:jump:local" field in the raw log. |
| support:permissions:allow_pinned_clients | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:allow_pinned_clients" field in the raw log. |
| support:permissions:allow_users | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:allow_users" field in the raw log. |
| support:permissions:canned_scripts | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:canned_scripts" field in the raw log. |
| support:permissions:chat | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:chat" field in the raw log. |
| support:permissions:chat:push_url | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:chat:push_url" field in the raw log. |
| support:permissions:chat:send_file | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:chat:send_file" field in the raw log. |
| support:permissions:command_shell | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:command_shell" field in the raw log. |
| support:permissions:deploy_callback_button | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:deploy_callback_button" field in the raw log. |
| support:permissions:elevation | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:elevation" field in the raw log. |
| support:permissions:file_transfers:cust | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:file_transfers:cust" field in the raw log. |
| support:permissions:file_transfers:download | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:file_transfers:download" field in the raw log. |
| support:permissions:file_transfers:rep | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:file_transfers:rep" field in the raw log. |
| support:permissions:file_transfers:upload | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:file_transfers:upload" field in the raw log. |
| support:permissions:registry_access | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:registry_access" field in the raw log. |
| support:permissions:request_pin_unpin | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:request_pin_unpin" field in the raw log. |
| support:permissions:screen_sharing | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:screen_sharing" field in the raw log. |
| support:permissions:screen_sharing:allow_elevated_tools | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:screen_sharing:allow_elevated_tools" field in the raw log. |
| support:permissions:screen_sharing:annotations | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:screen_sharing:annotations" field in the raw log. |
| support:permissions:screen_sharing:application_restriction | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:screen_sharing:application_restriction" field in the raw log. |
| support:permissions:screen_sharing:application_sharing | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:screen_sharing:application_sharing" field in the raw log. |
| support:permissions:screen_sharing:clipboard_direction | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:screen_sharing:clipboard_direction" field in the raw log. |
| support:permissions:screen_sharing:cobrowse | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:screen_sharing:cobrowse" field in the raw log. |
| support:permissions:screen_sharing:privacy_mode | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:screen_sharing:privacy_mode" field in the raw log. |
| support:permissions:screen_sharing:show_screen | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:screen_sharing:show_screen" field in the raw log. |
| support:permissions:system_info | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:system_info" field in the raw log. |
| support:permissions:system_info:actions | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:permissions:system_info:actions" field in the raw log. |
| support:prompting:command_shell | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:prompting:command_shell" field in the raw log. |
| support:prompting:default | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:prompting:default" field in the raw log. |
| support:prompting:deploy_callback_button | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:prompting:deploy_callback_button" field in the raw log. |
| support:prompting:elevate | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:prompting:elevate" field in the raw log. |
| support:prompting:file_transfer | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:prompting:file_transfer" field in the raw log. |
| support:prompting:registry | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:prompting:registry" field in the raw log. |
| support:prompting:screen_sharing:cobrowse | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:prompting:screen_sharing:cobrowse" field in the raw log. |
| support:prompting:screen_sharing:full_access | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "support:prompting:screen_sharing:full_access" field in the raw log. |
| target | read_only_udm.target.application | The value is taken from the "target" field in the raw log. The parser replaces "rep_client" with "Representative Console" and "web/login" with "Web/Login". |
| two_factor_auth:app | read_only_udm.principal.user.attribute.labels.value | The value is taken from the "two_factor_auth:app" field in the raw log. |
| when | read_only_udm.metadata.product_log_id | The value is taken from the "when" field in the raw log. |
| when | read_only_udm.metadata.event_timestamp.seconds | The value is parsed from the "when" field in the raw log and converted to a Unix timestamp. |
| who | read_only_udm.principal.user.userid | The value is parsed from the "who" field in the raw log. The parser extracts the text within the parentheses. |
| who | read_only_udm.principal.user.user_display_name | The value is parsed from the "who" field in the raw log. The parser extracts the text before the parentheses. |
| who_ip | read_only_udm.principal.ip | The value is taken from the "who_ip" field in the raw log. |
| read_only_udm.metadata.vendor_name | The value is set to "BeyondTrust" by the parser. | |
| read_only_udm.metadata.product_name | The value is set to "BeyondTrust Remote Support" by the parser. | |
| read_only_udm.metadata.log_type | The value is set to "BOMGAR" by the parser. | |
| read_only_udm.extensions.auth.type | The value is set to "MACHINE" if the target is "rep_client", "SSO" if the target is "web/login", and "AUTHTYPE_UNSPECIFIED" otherwise by the parser. | |
| read_only_udm.extensions.auth.mechanism | The value is set to "USERNAME_PASSWORD" if the method is "using password", "REMOTE" if the method is "using elevate", and left empty otherwise by the parser. | |
| read_only_udm.security_result.action | The value is set to "ALLOW" if the status is not "failure", the reason is not "failed" or "user not found", and the sMessage does not contain "failed login to web app". Otherwise, the value is set to "BLOCK" by the parser. | |
| read_only_udm.security_result.summary | The value is set to "User login " or "User logout " based on the eventName, followed by the status if it is not empty by the parser. | |
| read_only_udm.security_result.description | The value is set to "User " followed by the userid, IP address, status, eventName, connector ("to" for login and "from" for logout), target, and method. If the reason is not empty and not "failed", it is appended to the description with the prefix " - Reason:" by the parser. |
Changes
2024-01-12
- Improved handling of "challenge" status events.
- Enhanced email address mapping for better accuracy.
2022-11-24
- Fixed a bug in parsing user information like display name, ID, and method.
- Improved accuracy of authentication type classification for user login events.
2022-10-13
- Integrated a customer-specific parser into the default parser for wider applicability.
2022-09-26
- Integrated a customer-specific parser into the default parser for wider applicability.
2022-08-19
- Consolidated custom parsers into the default parser for better maintainability and performance.
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