Allow access to other environments

Chronicle offers you a way to create a customized Cross Environment Policy that works for your organization's needs. Using the Cross Environment Policy settings, you can choose the required permissions for assigning users to cases and moving cases between environments.

Under Assign Case, you have the option to allow users to have access to a specific case when they don't have permissions for that environment.  This can be helpful when you need an analyst to investigate a case in a different environment within the organization. The user can also assign manual actions and create case tasks and mentions in the Case Wall/Case Chat for this case.  As a general rule,  we recommend that Assign Case remains on the default option "Prevent".

Under Move Case, you have the option to allow or prevent users from moving cases from one environment to another. This can be helpful when you need an analyst to investigate alerts in the context of a different environment within the organization.

 To assign a case:

  1. Navigate to Settings > Advanced > General.
  2. Locate the Cross Environment Policy dialog box.
  3. Under Assign Case, select Allow users to assign cases to users from other environments.
  4. Then, click Save.

To allow users to move cases to a different environment:

  1. Navigate to Settings > Advanced > General.
  2. Locate the Cross Environment Policy dialog box.
  3. Under Move Case, select Allow users to move cases between environments.
  4. Then, click Save.