Each customer is allowed to handle cases from a certain number of
environments only. The number of environments is according to your
license. The default environment is automatically added here.
Define which environments are authorized for the Incident Manager
Navigate to SOAR Settings > Incident Manager > Authorized Environments.
All the environments in your company will appear on the page.
Select those environments whose cases, if the need arises, can be handled in
the Incident Manager. You can hide all the other environments once
you have chosen the ones you need using a checkbox at the top of the
page.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-06 UTC."],[[["The Incident Manager feature will be fully decommissioned on July 22, 2025."],["Customers can manage cases from a limited number of environments, as determined by their license."],["Users can define authorized environments for the Incident Manager within SOAR Settings."],["To authorize environments, navigate to **SOAR Settings \u003e Incident Manager \u003e Authorized Environments** and select the relevant environments."]]],[]]
