Measure how long security analysts take to close or raise a case
Supported in:
Google Security Operations allows building processes for cases and measuring the time it takes to complete them based on a variety of options such as stage or priority.
In the following example, you create a table widget on the dashboard that shows the average case handling times for analysts working in the Default Environment, based on case priority:
- Navigate to the SOAR Dashboards page. Click add Add Widget. The Widget Settings dialog box opens.
- In the Title field, type
Case Handling Time
and then choose a required widget width. - Select Table from the menu on the top left side of the dialog box.
- Select the following information from the menus beneath Table.
- Number of = Cases
- Calculate field = Handling avg time
- Axis A = Environment
- Axis B = Priority
- Click Create.
- The table widget is displayed on the dashboard with the average case handling times for analysts working in the Default Environment, based on case priority.