You can define how long the system retains all information related to
closed cases before deleting it. You can either choose to set this system-wide
(i.e., for all environments) or per environment.
The maximum time frame is defined within the customer
license. Customers who wish to extend the time frame should contact Customer Support.
To configure Data Retention:
Navigate to
Settings > Advanced > General
Select the time period from the
drop-down list. Note the default period is 12 months.
Tick Allow Data
Retention Period per Environment, if required.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-06 UTC."],[[["System data retention in Google SecOps SOAR allows you to define how long information related to closed cases is kept before deletion."],["Retention can be configured system-wide for all environments or individually per environment."],["The maximum data retention timeframe is determined by the customer's license agreement, and extensions require contacting Customer Support."],["The default data retention period is 12 months, configurable via Settings \u003e Advanced \u003e General."],["Users can check the \"Allow Data Retention Period per Environment\" box to customize the retention time frame for specific environments."]]],[]]
