Alcuni prodotti e funzionalità sono in fase di rinominazione. Anche le funzionalità di playbook e flusso generativi sono in fase di migrazione a un'unica console consolidata. Consulta i dettagli.
I
prezzi
e le
quote
per questa integrazione vengono applicati come sessione vocale.
Per questa integrazione, la fatturazione deve essere attivata nel progetto Conversational Agents (Dialogflow CX).
Risoluzione dei problemi
Durante la configurazione, è possibile che la pagina web di Twilio ti reindirizzi nuovamente alla console di Conversational Agents (Dialogflow CX) con l'avviso Unable to authenticate with
Conversational Agents (Dialogflow CX). In questo caso, prova a svolgere le seguenti azioni per risolvere il problema:
Assicurati di aver eseguito l'accesso al tuo account Twilio oltre che al tuo account Dialogflow.
È possibile che un'estensione del browser stia bloccando il reindirizzamento. Apri una finestra in incognito,
accedi a Dialogflow e riprova a eseguire l'integrazione. Assicurati che
l'impostazione Allow in Incognito sia disattivata per tutte le estensioni.
[[["Facile da capire","easyToUnderstand","thumb-up"],["Il problema è stato risolto","solvedMyProblem","thumb-up"],["Altra","otherUp","thumb-up"]],[["Difficile da capire","hardToUnderstand","thumb-down"],["Informazioni o codice di esempio errati","incorrectInformationOrSampleCode","thumb-down"],["Mancano le informazioni o gli esempi di cui ho bisogno","missingTheInformationSamplesINeed","thumb-down"],["Problema di traduzione","translationIssue","thumb-down"],["Altra","otherDown","thumb-down"]],["Ultimo aggiornamento 2025-09-04 UTC."],[[["\u003cp\u003eConversational Agents (Dialogflow CX) integrates with Twilio for telephony services, enabling voice sessions.\u003c/p\u003e\n"],["\u003cp\u003eSetting up the Twilio integration involves navigating to the Dialogflow CX console, selecting the Telephony Integrations under the Manage tab, and connecting to Twilio, and then configuring settings there.\u003c/p\u003e\n"],["\u003cp\u003eWhen using third party integration, both Google and the third party will process the data and their respective terms of service, SLA, pricing, and quotas apply.\u003c/p\u003e\n"],["\u003cp\u003ePricing and quotas for the integration are applied as a voice session, and billing must be enabled on your Conversational Agents (Dialogflow CX) project.\u003c/p\u003e\n"],["\u003cp\u003eTroubleshooting connection issues can involve checking Twilio account login status, browser extension interference, and redirect settings and potentially contacting Twilio support.\u003c/p\u003e\n"]]],[],null,["# Twilio\n\n| **Note:** When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas [for your agent edition](/dialogflow/docs/editions) are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.\n\n\u003cbr /\u003e\n\nConversational Agents (Dialogflow CX) integrates with the\n[Twilio](https://www.twilio.com/)\ntelecommunications provider.\n\nSetup\n-----\n\nTo create a telephony integration with this system:\n\n1. Open the [Dialogflow CX console](https://dialogflow.cloud.google.com/cx/projects).\n2. Choose your project.\n3. Select your agent.\n4. Select the **Manage** tab.\n5. Click **Telephony Integrations** in the **Integrations** section of the **Manage** tab.\n6. Click the **Connect** button for the Twilio integration.\n7. You are redirected to Twilio. Provide the configuration information requested by Twilio.\n8. You are redirected back to the Conversational Agents (Dialogflow CX) console, and the integration is now enabled for your agent.\n\nFor more information on this integration, see the\n[Twilio documentation](https://www.twilio.com/docs/voice/virtual-agent).\n\nSupported countries\n-------------------\n\nFor a list of supported countries, see the\n[Twilio coverage documentation](https://www.twilio.com/voice/coverage).\n\nPricing and quotas\n------------------\n\nThe\n[pricing](/dialogflow/pricing)\nand\n[quotas](/dialogflow/quotas)\nfor this integration are applied as a voice session.\n[Billing](/dialogflow/cx/docs/quick/setup#billing) must be enabled on your Conversational Agents (Dialogflow CX) project for this integration.\n\nTroubleshooting\n---------------\n\nDuring configuration, it's possible that the Twilio web page might redirect you\nback to the Conversational Agents (Dialogflow CX) console with the warning `Unable to authenticate with\nConversational Agents (Dialogflow CX)`. If this occurs, try the following actions to fix the issue:\n\n- Make sure that you've logged into your Twilio account in addition to your Dialogflow account.\n- A browser extension might be blocking the redirect. Open an incognito window, log into Dialogflow, and try the integration again. Make sure that the setting `Allow in Incognito` is turned off for all extensions.\n- The Twilio page might have redirects turned on, which are automatically redirecting you back to Dialogflow. You can mitigate this by [changing the defaults for pop-ups \\& redirects settings](https://support.google.com/chrome/answer/95472) to block the redirects.\n\nIf the issue still persists, reach out to\n[Twilio support](https://help.twilio.com/)."]]
