Getting Google Cloud support

If you are a Google Cloud or G Suite customer, you can sign up for a Cloud Support plan, find out which support plan you currently have, and request help directly from the Support team for technical and billing issues.

Support plans overview

If you are a Google Cloud customer, you can choose from three Cloud Support plans: Free Basic Support, Role-Based Support, and Premium Support.

If you are a G Suite customer, you receive free technical support with your licenses and can also purchase a Premium Support plan.

Basic Support

With Basic Support, you get free support with Google Cloud or G Suite, which includes our support product documentation, community support, support for billing issues, and read-only access to support cases.

Role-Based Support

Role-Based Support offers 1:1 technical support for outages and defects, unexpected product behavior, product usage questions, billing issues, feature requests, and more.

You can configure your support entitlements to match your exact needs with Development and Production roles for support users.

This Support plan is only available to Google Cloud customers.

Premium Support

Premium Support offers unlimited 1:1 technical support for outages and defects, unexpected product behavior, product usage questions, billing issues, feature requests, and more.

You are assigned a Technical Account Manager for assistance. Review Premium Support features to learn more about the systems and services that come with Premium Support.

This Support plan is available to Google Cloud and G Suite customers.

Deciding on the right Support plan

We highly recommend that you have support set up before you need it. Compare Role-Based Support and Premium Support plans.

To find the level of support you currently have:

  1. Sign in to the Google Cloud Console Support page.

    Sign in to Cloud Console Support page

  2. Your Support plan is shown near the top of the Support page, and can be Basic, Role-Based, Enterprise, or Premium.

How to sign up for Support

If you're a G Suite customer, only Super Administrators can change the selected support plan.

If you're a Google Cloud customer, only Cloud Billing Account Administrators can change the selected support plan, since it will apply to all projects linked to your current Cloud Billing account. For more information, see Create, Modify, or Close your Cloud Billing account, Overview of Cloud Billing access control, and Cloud Billing resource organization and access management.

Alternatively, you can contact one of the listed Cloud Billing administrators on your project about signing up for a Support plan. A Cloud Billing administrator can review the Support plan and sign up.

To sign up for Role-Based Support, sign in to the Google Cloud Console Support page and select the plan.

Sign in to Cloud Console Support page

If you are interested in Premium Support, contact us.

Contacting Technical Support

After you've signed up, you are ready to start using support.

For Role-Based and Premium Support (our default plans), learn the details of support case management.

For information about our availability and response times, refer to the Support Guidelines, Google Cloud Support Regional Holidays, and G Suite Support Guidelines.

Learn about service disruptions

For a list of all known service disruptions, see the Google Cloud Status Dashboard. You can also subscribe to the Google Cloud Incidents JSON Feed or RSS Feed for push updates.