Google Cloud Platform tracks known issues and feature requests on a set of issue trackers. Because we use the number of "stars" (people who have indicated interest in an issue) to prioritize work on the platform, you should search existing issues before you make a new entry.
Google reviews every new bug report submitted by users. Sometimes one of our staff will ask for clarification or followup. Once we're able to replicate the issue, we'll tell you that it's been forwarded to the appropriate team.
Depending on the circumstances we may be able to provide periodic updates while a bug is being looked at, but usually we cannot provide too many specifics about the exact cause of a bug, or when it'll be fixed.
When we've fixed a bug in production, we'll indicate this and then we'll close the issue.
You can also request and vote for new Google Cloud Platform features. Unlike bug reports, we don't immediately triage new feature requests. Instead, we wait for a feature to have a handful of stars and, hopefully, comments from several users about how the feature would be useful. So, when it comes to feature requests, it's especially important to vote for an existing request (if one exists) instead of making a duplicate.
What to expect once you've opened an issue
Google maintains an internal bug tracking system where implementation of features and bug fixes takes place. You might see references to this system on some issues. Because we have a private system, issues may be relatively quiet for a while. This does not mean we will never fix an issue; it just means that there is nothing to announce.
But you can expect a few things:
- When you open a new defect report, we'll promptly acknowledge it and get to work triaging it. Expect to hear from us within two business days.
- When a new feature request meets the threshold number of stars for a project (fewer stars for quiet projects, and more for projects with more traffic) we'll get to work.
- After we've triaged an issue we'll tell you what we found. If we can verify a bug, we'll tell you so. If we believe we'll never implement a feature, we'll say.
- After an issue is in our system, we will only post updates when we have questions or there is something to share.
If you see an issue that needs our prompt attention, please let us know on one of the Google Groups; we do not individually subscribe to each open issue.